Tuesday, March 19th, 2019 .

Need a good ol’ guffaw to get you through a 30-minute wait? How about a giggle while the host squares away your table? Whether you’re queueing for an age or hardly a second, you’ve gotta spend your time doing something.

Since a bout of laughter is scientifically proven to decrease stress—which waiting around can cause—we’re all for a rip-roaring, rib-crabbing roll in the aisles. Snorts, snickers, and smirks are welcome, too.

Ready to get your grin on? We’re dialing up the most GIF-tastic reaction shots to waiting for anything and everything.

When you walk through the door…

Cut to the hostess telling you there’s a wait…

Sigh. OK, ok, how long will that be?

Are you joking?

Are we there yet?

How ‘bout now?

Still a “no,” then. Awesome.

Lookit! That one’s open!

Surely, I’m not invisible.

Come onnnnnn….

When it’s finally your turn.

YES!

Thursday, January 10th, 2019 .

Got, say, 15 minutes to kill before your train pulls in? How about a couple hours while you wait for the new donut bakery’s latest flavor? Or maybe an easy 5 for the next available operator?

Whether you’re waiting to talk to a manager or to grab a table, these 27 factoids about the lists we love to hate will keep you occupied. Happy toe-tapping!

You’ll spend an average of 2 years of your life waiting in line. Sorry in advance. https://www.therichest.com/shocking/15-weird-and-depressing-facts-about-waiting-in-line/

You’ll feel less anxious if there’s a single line rather than multiple lines. It feels fairer that way, but you’re still going to worry about line-cutters. https://www.washingtonpost.com/news/wonk/wp/2015/11/27/what-you-hate-about-waiting-in-line-isnt-the-wait-at-all

Americans hate the DMV the most. Honorable mention: customer service hotlines.

But Americans love waiting for some things. Like event tickets, delicious food, and Splash Mountain.

And the more something costs, the longer people are willing to wait. See: iPhones, Hamilton tickets, and Splash Mountain.

The key to keeping waitlisted customers content: Distract them. Give them something to do, watch, or read while they wait.

In New York, you wait “on line.” Sorry, grammar nerds. http://mentalfloss.com/article/82257/12-impatient-facts-about-waiting-line

It takes a lifetime to get Green Bay Packers season tickets. Only 90 or so are released every year. With a waitlist of over 130,000 fans (many of whom were added by their parents when they were born), you’re talking about decades of playing wait-and-see. https://247sports.com/nfl/green-bay-packers/Bolt/Green-Bay-Packers-season-ticket-wait-list-at-133000-people–113926844/

Good news: approximate wait times make lines seem shorter! It gives you something concrete to look forward to.

Bummer: Statisticians have noticed an increase in “waiting culture.” Trendy neighborhoods and affluent cities are seeing an influx in no-reservations policies at hip new restaurants, which means waits are becoming the norm in some areas. https://www.nytimes.com/2015/02/22/upshot/the-upside-of-waiting-in-line.html

You’ll always see waitlists hit the nightly news on Black Friday. Throw a gaming system in the mix, and all bets are off.

The Netflix queue was created by chief product officer Neil Hunt. He’s British. In August 2013, Netflix ditched it’s infamous “instant queue” in favor of the “my list” feature. https://newrepublic.com/article/116996/netflix-queue-and-history-british-word-america

The Netflix thing makes sense when you know that the word “queue” is super British. It’s so British, it’s included in citizenship tests.

Well, the actual word “queue” is French. It was defined to mean “a line” in 1837 by Thomas Carlyle, who likened the line-up of people he saw outside shops in France to a man’s ponytail, which the French called “a queue.”

The most iconic British queue is at the bus stop. Forget about snapping selfies in front of a phone booth. Pull up a piece of pavement, instead. http://www.bbc.com/news/magazine-23087024

The politest queue of them all is for Wimbledon’s final matches. Tennis whites suggested but not required. http://www.bbc.com/news/magazine-23087024

You’re least likely to see a queue at the local pub. And, alas, it’s probably where it would most come in handy, too. Anyone for a pint?

The quintessential queue joke: “What is this queue for?” “I don’t know, but I’ll find out when I get to the front!” Seriously, people say this.

There’s also a legend about the people who study the psychology of waiting. It goes something like, “a lawyer, a secretary, and an ad exec are waiting for an elevator…”

Canadians use the term “lineup.” Turns out they kick butt at merging in traffic.

And Canucks are better than Brits at some queues—er, lineups. When waiters need to organize their own lineups, like at building entrances or street-front ATMs, Canadians are the champs.

If you want an even more polite lineup than those found in Canada, head to Japan. http://nationalpost.com/news/canada/everyone-line-up-canadas-tradition-of-orderly-queuing-foreign-and-strange-to-many-newcomers

Also: Canadians hate line-cutters. Tourists beware!

If you cut in line, you stand a 10-percent chance of getting shoved. Don’t say we didn’t warn you. http://www.bbc.com/future/story/20170320-we-hate-to-admit-it-but-brits-arent-the-best-at-queuing

Australians wait the longest for new iPhones—and they get them first. That’s because the sun rises in the east, of course. In 2015, Lindsay Handmer camped for 2 days to get the iPhone 6, and he did it to bring awareness to the homeless who sleep on the streets nightly. YouTube star Mazen Kourouche camped for 10 days…and then the launch event was delayed. Whoops! https://www.pymnts.com/apple/2017/iphone-release-iphone-sales-news/

You have to wait in line on Mount Everest! So much for that “alone at the top of the world” feeling. Also: Sometimes people die in line. Yikes.

The longest line in the world is the Haaj. This religious pilgrimage to Mecca takes place every year in Saudi Arabia.

Saturday, May 17th, 2014 .

We announced an exciting new integration in January with Clover that puts our NoshList waitlist app directly in front of restaurant operators across the country. NoshList was one of the first apps to appear in Clover’s newly developed app marketplace. This is new and exciting for us because technology such as the Clover POS is leading the way for restaurant operators to efficiently update and integrate their front-of-house and back-of-house operations. Never before have waitlist apps been able to sync up with a restaurant POS, providing sales analytics based on waitlist names and phone numbers. Now, they can.

Clover, owned by First Data, is going after restaurant operators with modest businesses in an effort to treat them like large brands by giving them what they’re asking for: something more from a technology provider without the high price tag to match.

Clover is answering this call is by offering a merchant-driven technology tool based on the Android operating system. It’s smarter, more flexible and secure than what many of these operators have been using, and the fact that NoshList is featured as a tool within this technology makes what Clover is doing that much better.

For Clover users, the toolkit is future proof and includes a printer, cash drawer and credit card terminal. Additionally, it includes preloaded apps such as ours intended to give restaurant operators the ability to control and customize the tools best suited to their needs.

Additionally, we have recently made several new enhancements to our NoshList waitlist app. These updates let restaurant owners and management define pre-set notes, such as dates of birthdays and anniversaries, in the Quick Notes feature. The notes can be viewed in the wait list for easy reference and can be synced across each device used in the restaurant. The new app features a seating history display below the current list and people that add themselves to the list show up at the top with special highlighting to alert the hostess.

In addition to the new app features, the NoshList website now has several powerful analytical reports for paid premium users. The reports include an activity overview that highlights diner trends seated by the day, week or month, a visitor breakdown by age and gender, activity logs for custom analysis and loyalty metrics comprised of guests who visit your place when, how often, and their average length of wait.

The NoshList and Clover technology is based on flexibility and is a valuable tool restaurant operators can leverage to make their operations more efficient. And integration is easy!

When someone installs NoshList from Clover, it immediately pulls their merchant account information and links table orders directly to the table numbers entered into the POS. Restaurant staff can then view the customer’s name, order and visit history, giving them an opportunity to elevate the guest experience through rewards and direct marketing campaigns.

Here is a summary of the latest features that will be on display:

New Free features available to all:

  • Quick Notes – Easily create a list of common notes to use when adding and seating parties.
  • ETA – Choose an estimated arrival time for same-day reservations and larger parties.
  • Seated View – View notes and parties seated in the main waitlist view.

 

New Premium features:

  • Rich Analytics – Download activity, demographics, party size, and loyalty reports.
  • Table Management – Customize and assign table numbers when adding and seating parties.
  • Customizable Public Waitlist – Add information on daily specials, loyalty programs, coupons, and more to the public waitlist that guests can check from their phones while waiting.

 

With partners such as Clover, we will continue to push the boundaries of waitlist technology because we believe in doing things differently. We are a team of professionals focused to innovate an antiquated aspect of the industry,one we understand, appreciate and are passionate about.

Wednesday, February 22nd, 2012 .

At Firespotter Labs, we have been busy working on new ways to make people’s lives better, and are proud to announce our latest creation: NoshList!

NoshList is a free waitlist app for restaurants that uses text messages to notify diners when their tables are ready. Here is how it works:

NoshList allows restaurants to easily manage parties – adding, seating and removing them as necessary – just by pushing a button. To add walk-up customers, NoshList users simply enter in a name, phone number and tap a button for the party size. There are even different icons for gender and age groups (i.e., blue for boys, pink for girls, and an icon that looks sort of like Darth Vader for “unknown”). At the bottom of the screen, NoshList shows the current wait times by party size for at-a-glance information, as well as the number of total guests waiting and the total seated.

iPad add party

 

Sunday, February 25th, 2018 .

Byline: Brittany Taylor

If you’re American, you may recognize the word “queue” from your Netflix app. If you’re British, you can’t think why anyone would use the word “line” when “queue” is the obvious choice. If you’re Canadian, you’re more likely to think in terms of waiting in line, but probably wouldn’t worry too much if told told to “queue up.” Whether you think in terms of a waitlist or queue management system, Waitlist Me can help.

What’s behind the way we wait? Let’s take a look…

Where the idea of “lining up” came from

Despite the eternity you waited in traffic this morning, the idea of forming an orderly line hasn’t been around forever. It didn’t become a popular convention until after the turn of the 19th century. That was when the industrial revolution began to concentrate large populations in towns.

As more and more people moved into cities, the way they bought things changed. Instead of markets, individuals frequented shops. What else changed? The way people worked. As factories, mines, and, later, offices became the norm, workers had to get through the door—literally—and lines became a daily occurrence.

What’s up, Britain?

Across the United Kingdom, the queue reigns supreme. Like its penchant for afternoon tea, though, queueing is an imported custom. The word itself is French for a braid or plait, and it’s derived from a Latin word that means “tail.” By the early 19th century, it had come to mean a line of people, but it wasn’t until World War II that the idea of the queue became part of the British identity.

As Great Britain entered the war, its government talked up the notion of citizens doing their duty and taking turns. Queueing became a symbol of that, “of decency, fair play, and democracy,” reports another British institution, the BBC. After the war, opposition politicians flipped that idea on its head. Queueing became a sign of societal problems and government inefficiencies. Public resentment grew and the occasional queue-related fisticuffs ensued.

Today, Brits are still ardent queuers, and while they’re proud of their reputation for polite queueing, they’re not very happy about the waiting itself. For many, it’s a stressful experience focused on doing one’s duty and ensuring everyone else does, too.

America’s love-hate relationship with waitlists

Lines, like most things before the Internet Age, came to America a little late. Once they arrived, though, they took hold. Many moments in U.S. history come with their own lines, from the bread lines of the Great Depression to gas lines during the oil crisis.

The American approach to lines is pretty similar to America’s approach to life. On one hand, there’s egalitarianism. This is the United States, after all, the land of plenty and equal opportunity! There’s enough for everyone, and if you wait for your turn, you’ll get what you want. On the other hand, there’s capitalism. In America, it’s a race to the top. We’re always working for more, and sometimes there isn’t enough to go around.

This dual approach is why Americans are both happy to wait their turn and anxious about the whole waiting-in-line experience. Americans want to be good citizens, but they also want what they want, and if getting it is in question, they start stressing out about what they can do better to make their goals a reality. Could I choose a shorter line? Can I cut? Can I bribe the hostess?

It’s a competitive experience that’s uniquely American, but it also creates a build-up of unnecessary stress. Folks in the U.S. wait in line an average of 37 billion hours each year. That’s a lot of anxiety!

Then, there’s Canada, the chillest line-waiter of them all

The Great White North is all about maple leaves, Mounties, and, yes, waitlists. While using the word “queue” won’t raise many eyebrows, Canada falls firmly on the “we wait in lines” side of the debate.

Canada takes its lines—or lineups, as they prefer to call them—seriously. Our favorite example: International students at Canadian universities are often required to take etiquette classes during orientation. Mastering the lineup is on the syllabus right after learning how to say “hello.”

True to form (and its reputation as the global nice guy), Canada’s relationship with lines is based in its dedication to upholding polite society. Along with apologies and punctuality, the omnipresent lineup is an unspoken agreement that every Canadian, can mind their manners, relax while they wait, and still get what they want.

Waitlist Me makes queues, waitlists, and lineups better across the globe

Our goal is to make your customers’ waiting experience better. Happier customers lead to better bottom lines—and that’s exactly what we want for your business. Our app is now available in more than 60 countries, so wherever you are and whatever you do, we’re here to help.