Let your customers check themselves into your waitlist or reservations from your website or when they arrive at your restaurant. It is convenient for customers and will save your business time and money.
Waitlist Me makes it as simple as pasting our widget on your website or using a unique page we host for you. And it is seamlessly integrated into our waitlist and resource management service that has been proven to reduce walkaways and improve customer satisfaction.
We have had our add yourself features available for some time, but we recently added some new features, simplified the customization and settings, and created this new video to show how it all works:
Here is an example of how it can be used for self check in at your business
Or it can be easily integrated into a website like in the example below
If you’re just getting started with Waitlist Me Pro or Platinum, you’ll want to go through these steps to set up your tables, sections, and layouts.
Set up tables – In the settings, navigate to Assignments. (In the app this will be under the gear icon > Manage Assignments.) Enter in the names of all of your tables, as well as their sizes. Each account defaults with assignments 1 – 30; delete any you do not need.
Name sections – When you’re done with the Assignments, go back to the previous screen and then choose Sections. Add the names of every section you will be using in any layout.
Name layouts – Enter the name of all the layouts you have. For example, Weekday Dinner & Weekend Dinner, or 4 Servers, 5 Servers & 6 Servers. If your sections never change, simply create one layout and name it something like Main or Dinner.
Set up layouts – For each layout you’ve named, press Edit to set it up. Put a check in the box for each table that belongs to your first section. Then press the +Section in the middle of the row, and assign that section. If you want to use the color coding for your sections, choose the color at this time too. Continue this process until you’ve assigned all of the tables to the sections that belong in that layout. (You don’t have to use every table in every layout.) Then go back and repeat the process for other layouts.
Once finished, Pro users can see more on how to utilize the grid view for table management here.
Place tables in rooms – With a Platinum subscription you’ll be able to create a spatial floor plan. To do this, go back to the main waitlist screen and then press the circle with the line in it on the upper left. From here, follow along with this video tutorial to set up your room(s) and place your tables:
Waitlist Me Pro keeps the balance between your congenial, community atmosphere and top-notch customer service, by keeping things running smoothly and improving the waiting experience. It is also designed to be intuitive and quick to use no matter how tech-savvy (or not) you and your clientele are.
Here are 4 customer-approved ways Waitlist Me Pro can help your barbershop:
Keep track of who’s busy (and who’s not)
What’s better than flipping through a paper calendar with scribbled-down availability? Honestly: just about anything. Waitlist Me Pro makes it easy to keep track of appointments for each barber at the same time as you manage your highly variable walk-in traffic.
The app allows you to see your upcoming appointments and the walk-in customers waiting for each barber as well as the customers they are currently serving and how long they have been with them. Waitlist Me’s intuitive visual layout shows the barbers who aren’t “in” as grayed out, while those who are busy are highlighted in red and show a time counter of how long they have been busy. You can also see who the next person waiting for each barber is and what time they were told they would be served.
Run a more efficient business
Having a good time at work is a bonus. Enjoying your colleagues and your clientele? That’s the cherry on top of the sundae. But you are running a business—and that’s a reality you never forget.
Waitlist Me Pro keeps track of your resources, helping you focus a little more on the work you love and a little less on management. The app helps you keep track of many things: the amount of time your barbers spend on each client, how long customers wait before they hit the chair, who works the most and who works the least. You can run reports whenever you want and use the knowledge they impart to make decisions about staffing, expansion, business hours—anything and everything.
Customize your online waitlist and appointments tools
You know your business better than anyone. That’s why we built Waitlist Me Pro to give you as much freedom as possible over how you set up your waitlist and your appointments.
The pro-level app allows you to set your business hours as well as blackout days for appointments. Clients leave notes for you on their preferences or any accommodations they require. Have a regular client bringing a child in for his first cut? Prefer a certain style that might add on more time? All of that can be added as a note, allowing you to provide top-notch customer service, every single time.
Promote your loyalty program or current special offerings
Waitlist Me Pro offers the highest level of personalization. Whether you want to bring your brand colors and logo to the “add me” website widget or to a public waitlist you display online or in-store, Waitlist Me Pro lets you add custom HTML, change colors, and customize the wording.
If you offer a loyalty program, discounted products, or a new service, the public waitlist is a great way to let your clientele know. You can change the HTML to include graphics, videos, or plain text that keep your customers up-to-date on everything that’s going on in your shop.
With legalization on the legislative docket across the company, cannabis businesses are the retail industry’s rising stars. Dispensary success stories dot the landscape from the forests of Maine to the beaches of California. In fact, Business Insider names marijuana-related businesses as the fastest growing job sector in the United States.
What does that mean for you? One word: competition. The key to coming out on top? Two words: customer service.
Adding a waitlist and appointment app like Waitlist Me to your arsenal of business tools is an easy way to improve customer experience and loyalty and to increase your referral clientele. Plus, you can get started today for free!
Read on for five ways Waitlist Me can help you run a better marijuana business.
Let customers browse while they wait
A store loaded with interesting edibles feels like a grown-up candy store! Indulge your customers’ desires to take it all in without forcing them to give up their spot in line.
With Waitlist Me, guests can add their names to a digital queue. Then, they can delve into your merchandise, exploring their options and coming up with questions for your staffers. When one of your sales associates is free to assist them, customers will get a text on their smartphone letting them know their turn has arrived. Waiting has never been so simple!
Welcome new customers to your store
A dispensary isn’t like other stores offering consumable goods. There are all sorts of variables new customers need to be educated about. Who better to guide them than your expert staff?
Waitlist Me frees up your staff so they can worry about one customer at a time. The app keeps track of your line—and lets queuers know their ETA—so that your employees don’t have to. This ensures that each person who steps into your store feels special and can ask every question they have about your products, no matter how small.
Bonus: Eliminating the need for staffers to juggle all the customers in your store will cut down on stress and improve sales results thanks to personalized, one-on-one attention.
Eliminate the wait for walk-ins
For regulars who know what they want and are on a tight schedule, Waitlist Me is what they’re waiting for.
Our app offers a web widget that businesses can easily place on their website. The web widget lets customers jump in line from wherever they are, like their office cubicle or a bar a few blocks over. That means less waiting around in your store for a clerk and more time enjoying life.
Introduce new treats
As the cannabis industry continues to grow, new products continue to pop up every day. Hosting in-store parties and tastings for these fresh goodies let your local community know what’s new. Waitlist Me lets you manage these crowded events with ease.
With Waitlist Me’s kiosk mode, you can let guests check themselves in as soon as they enter your store. Then, they can browse and mingle until you’re ready to show off your new wares. Our public waitlist feature, which customers can access on their phones and on in-store monitors, keeps them updated on their place in line.
Match shoppers with expert staffers
Have customers looking to ease medical complaints? How about newbies not sure where they should start? While some can help themselves, others need more guidance. Waitlist Me is here to help you help them.
Waitlist Me allows you to assign customers to certain employees. If you have associates with expertise in different areas, you can make sure that they help the customers who have questions they can answer best.
Waitlist Me has been helping restaurants and other businesses better serve their customers for over a decade with simple and flexible solutions for managing wait times and scheduling. Today thousands of businesses use Waitlist Me to serve millions of people every month, increasing revenues and customer satisfaction in the process.
As we have continued to improve our waitlist, reservation, and table management features over the years, we have worked closely with a wide variety of small and medium-sized businesses across several industries and developed a deep understanding of the needs of those businesses. Recently, we noticed several challenges businesses faced in delivering consistent customer service quality in ways that were simple and efficient.
Over the past year, we have focused more of our efforts on solving some of these problems. Starting with a deep dive into discovery initiatives that involved talking to hundreds of customers and businesses, we then moved through multiple design and feature iterations to develop a whole new set of solutions that we are launching under the name Perklist.
So what is Perklist? On a high level, it is a simple set of perks, or special benefits, that businesses can provide to their customers. As each business is unique, Perklist is designed to be flexible in allowing businesses to choose what perks they offer and how they use them to better serve customers in ways that fit their brands and processes. Basically, it is a versatile toolkit that businesses can use to understand, engage, and interact with their customers in more authentic ways.
To give a few examples, some key areas that Perklist can help businesses include:
– Better service – Providing better service through seamless seating and personalized benefits and experiences
– More visits – Driving more guest visits through targeted specials, timely messaging, and fun reminders
– Stronger relationships – Building stronger relationships through honest listening, consistent recognition, and genuine interactions
Perklist provides several types of perks that businesses can utilize based on their needs and goals. Some of the main feature areas include:
– Scheduling – Priority seating options through Waitlist Me integration
– Promotional – Customizable benefits that can be delivered effectively in novel ways
– Menus – Simple options to display menus, specials, and exclusive items
– Feedback – Private surveys for encouraging customer feedback and gaining valuable insights
– Messaging – Engaging group updates, question clarifications, and interactive conversations with select customers
Our journey in developing Perklist has just begun, and we see many opportunities to extend the functionality and value the service can provide to businesses and their customers. Some of these ideas are complimentary to Waitlist Me, like how Perklist can provide more choices, interactivity, and even exclusivity in scheduling visits. However, there are many other features that we didn’t feel fit neatly into Waitlist Me and could better evolve as a separate service. That said, our core product goals in developing Perklist are the same as those of Waitlist Me in our focus on simplicity, flexibility and providing exceptional value, and we hope people will enjoy this new service as much as they do Waitlist Me.
We are excited to see where things go with Perklist. Check it out!
