We have recently added some new sets of features to Perklist, the new service we have been developing to make loyalty and customer engagement simple and effective for small businesses.

Better Manage Your Online Reputation with Review Public Tracking

In today’s digital landscape, online reviews can make or break a business. Perklist empowers you to take control of your online reputation by streamlining review management from Google and Yelp.

With Perklist, you can:

Increase Personalized Engagement with Customer Profiles

In today’s competitive market, building strong customer relationships is vital. Perklist’s customer profiles empower you to do just that, offering a centralized area for tracking interactions and preferences.

From feedback and perks to visit history and private messages, these profiles provide a multi-dimensional view of customers. This information allows you to tailor your engagement strategies, anticipate their needs, and create personalized experiences that keep them coming back for more.

With easy onboarding and seamless integration into your existing workflow, Perklist makes it simple to unlock the power of data-driven insights. Embrace the future of customer engagement and help your business thrive.

Due to increased costs over the past couple years, we will be raising the subscription price of Waitlist Premium and Pro on September 3, 2024, to help offset these higher costs.

Waitlist Me Premium Monthly will change from $29.99 to $34.99 and Waitlist Me Premium Annual will go from $287.88 to $335.88 (equivalent to $27.99 a month). Waitlist Me Pro Monthly will change from $49.99 to $59.99 and Waitlist Me Pro Annual will go from $479.88 to $575.88 (equivalent to $47.99 a month). The subscription prices for Waitlist Me Platinum will not change.

We are still committed to providing the best value to our customers and even with the price increase will still have lower prices than other comparable offerings. We also add value to the Waitlist Me service on an ongoing basis through new features and improved performance, and we are rolling out new sets of capabilities in our Perklist service to provide simple and cost effective loyalty software for small businesses.

Waitlist Me has been helping restaurants and other businesses better serve their customers for over a decade with simple and flexible solutions for managing wait times and scheduling. Today thousands of businesses use Waitlist Me to serve millions of people every month, increasing revenues and customer satisfaction in the process.

As we have continued to improve our waitlist, reservation, and table management features over the years, we have worked closely with a wide variety of small and medium-sized businesses across several industries and developed a deep understanding of the needs of those businesses. Recently, we noticed several challenges businesses faced in delivering consistent customer service quality in ways that were simple and efficient.

Over the past year, we have focused more of our efforts on solving some of these problems. Starting with a deep dive into discovery initiatives that involved talking to hundreds of customers and businesses, we then moved through multiple design and feature iterations to develop a whole new set of solutions that we are launching under the name Perklist.

So what is Perklist? On a high level, it is a simple set of perks, or special benefits, that businesses can provide to their customers. As each business is unique, Perklist is designed to be flexible in allowing businesses to choose what perks they offer and how they use them to better serve customers in ways that fit their brands and processes. Basically, it is a versatile toolkit that businesses can use to understand, engage, and interact with their customers in more authentic ways.

To give a few examples, some key areas that Perklist can help businesses include:

– Better service – Providing better service through seamless seating and personalized benefits and experiences

– More visits – Driving more guest visits through targeted specials, timely messaging, and fun reminders

– Stronger relationships – Building stronger relationships through honest listening, consistent recognition, and genuine interactions

Perklist provides several types of perks that businesses can utilize based on their needs and goals. Some of the main feature areas include:

– Scheduling – Priority seating options through Waitlist Me integration

– Promotional – Customizable benefits that can be delivered effectively in novel ways

– Menus – Simple options to display menus, specials, and exclusive items

– Feedback – Private surveys for encouraging customer feedback and gaining valuable insights

– Messaging – Engaging group updates, question clarifications, and interactive conversations with select customers

Our journey in developing Perklist has just begun, and we see many opportunities to extend the functionality and value the service can provide to businesses and their customers. Some of these ideas are complimentary to Waitlist Me, like how Perklist can provide more choices, interactivity, and even exclusivity in scheduling visits. However, there are many other features that we didn’t feel fit neatly into Waitlist Me and could better evolve as a separate service. That said, our core product goals in developing Perklist are the same as those of Waitlist Me in our focus on simplicity, flexibility and providing exceptional value, and we hope people will enjoy this new service as much as they do Waitlist Me.

We are excited to see where things go with Perklist. Check it out!

Waitlist Me was one of the first integration partners for Google’s integrated waitlist features, and these features continue to be popular with Waitlist Me customers and their guests. Businesses using Waitlist Me can easily turn on these features with the press of a button to allow their customers to join their waitlist right from Google.

Google released a couple new settings for further improving the guest experience, and these are now available for Waitlist Me users in the “Add From Google” area of the settings when logged into the Waitlist Me website.

Waitlist Policy – Often businesses want to set the right expectations for what to expect after joining the waitlist from Google or give some simple instructions about how to use the feature. For example, they may want to let people know not to use the feature to make reservations or let them know to look for a confirmation after joining. Now there is a setting that can be used to display some simple text to customers when they join the waitlist from Google.

Max party size – The ability to set a maximum party size has been a feature to help avoid cases where a business might not be able to accommodate a larger party or set the right expectations. Previously though the customer wouldn’t be given any additional instructions on what to do in those cases. Now there is a setting where businesses can display a message to give them a call for party sizes over the maximum.

For businesses that manage a lot of reservations, it is important to have the right tools to view availability and prevent double bookings. Waitlist Me recently added some advanced scheduling features for managing tables and tracking customer visit times, and here is a quick video on how it works.