Want to save time entering customer information when using Square and Waitlist Me together? Our new integration passes basic customer information between the two systems to make serving customers more efficient. For example, when you add a customer to the waitlist or a reservation in Waitlist Me, you can pull it up later in Square when it is time to pay. Or for scenarios where customers pay first or are already in Square, you can look up their information when adding them to Waitlist Me to manage their wait and send notifications when their order is ready. In these and other cases, businesses can save time by not having to add customer info twice.

To get started, in your Waitlist Me app go to the gear icon and select Square Integration. Select On for the Square Authentication option, and you’ll be prompted to enter your Square login information. 

An acceptance page will come up; choose Allow to let Waitlist Me read and modify your customer information. Once you’ve done that, you can then turn on one or both of the next two options. 

Square Customers Search, when enabled, would allow you to search your Square customers in the Waitlist Me app by phone number. Start typing their phone number to see a list of matching names and phone numbers as you type.

The last option lets you add customers to your Square customer database from the Waitlist Me app. Choose Yes to have them all automatically added, or Ask Me to be prompted whether to add customers. 

If you’re using multiple devices, your settings will sync across devices automatically. 

‘Tis the season for fresh powder and freezing temperatures. This winter, ski towns across America are riding high on the sort of snowfall that would make Frosty proud. As the inches accumulate—and ski bunnies flock in droves—the small businesses that keep these high-altitude towns running are awash in customers.

How are they turning out consistently excellent customer service? They’re downloading Waitlist Me, the intuitive waitlist and reservation app designed for restaurants, retailers, and all sorts of businesses in-between. The service makes interacting with your customers a cinch from the first day the slopes open to the very last snowfall.

Not sure how your business can use Waitlist Me to improve customer service and make overall operations more efficient? Take a peek at how these winter businesses are leveraging the app to win over customers and boost their bottom line.

Food and beverage businesses

From fine dining to dive bars, American ski towns are awash with excellent eateries. Here’s how businesses are using Waitlist Me to score customer service points:

– Wrangling the queue for a popular downtown bar

– Managing the constant waitlist at a teensy locavore dining hot spot

– Arranging behind-the-scenes tours and tastings at a brewery

– Letting guests sip wine while they wait for a table

– Squeezing in a pre-run breakfast 

Resorts and hospitality-focused establishments

No matter how visitors are spending their days, they all have one thing in common: They require some serious rest-and-relaxation. Here’s how an assortment of hospitality businesses use the app to help their guests chill out:

– Booking private, slope-view hot tubs at a resort spa

– Scheduling a moment of zen with yoga classes

– Offering walk-in appointments for chair massages

– Reserving luxe recovery amenities

Retailers and recreational outfits

Niche small businesses are what turn tiny towns into delightful vacation spots. Waitlist Me enables business owners to deliver spectacular service to their customers and clientele. Here’s how they’re using it:

– Prep for incoming customers at a bike rental shop 

– Arranging private tours for parties large and small at a historical site 

– Booking beginner spots in ski school 

– Saddling up for sleigh rides 

– Scoring space on a slopes-bound shuttle 

– Fitting skis and gear on newbies at a shop 

Want to see how your business can benefit as well? Contact us for a free trial and see how Waitlist Me can change business-as-usual for you today! 

With Memorial Day Weekend in our rear-view mirror, we are psyched to see what summer has in store. While all of us at Waitlist Me are enthusiastic about not waiting—and making every wait as painless and speedy as possible—we have to admit that we get a kick out of seeing what folks are itching to see and do, no matter how much time they have to spend in line.

What’s cracking us up, making us scratch our heads, and inspiring us to buy tickets this season? Here are the top-five crazy (and crazy-awesome) things people are waiting for this summer:

#1. A bucket of cookies at the Minnesota State Fair

Nearly 2 million people visit the Minnesota State Fair in the Twin Cities every year. The massive fair grounds have everything you could want in a fair, from giant sculptures made out of butter to an ax-throwing contest. They also have Sweet Martha’s famous chocolate chip cookies, available by the bucket-full. Last year, the line for these cookies was 45 minutes long.

#2. A ticket to see Shakespeare

Much ado about nothing? Not so say the theatre fans who wait (and wait and wait) for tickets to see Shakespeare in the Park in New York City. Each year, New York’s Public Theater puts on two shows outside in Central Park, soften starring big-time actors like Morgan Freeman and Anne Hathaway. How long is the wait? Who knows! Some line up the night before the free tickets are distributed.

#3. Exclusive merch at Comic-Con

With so many celebrities making it to San Diego for Comic-Con, you don’t have to be a certified geek to geek out over this event. It’s four days of panels, signing events, screenings, and, of course, all sorts of merchandise you can only get your hands on here. The lines themselves have taken on legendary status. Some of them even have their own Twitter accounts (we’re looking at you, Hall H)!

#4. To watch a little match play at Wimbledon

This summer, we’re certain of exactly one thing: There is no event that takes its lines more seriously than Wimbledon. While the Brits are certainly well-known for their queueing style, only this pinnacle of fastidiousness offers up a 30-page guide to lining up for tickets. Some wait all night (hear ye, hear ye: tents larger than a 2-person are forbidden). Some show up just before dawn, their fingers crossed that they’ll be among the first 500.  

#5. To leave the Nevada desert

If you’re looking for an experience this summer, you can surely find it at Nevada’s Black Rock Desert. In late August, that’s where the Burning Man festival sets up camp. After the titular man is burned—don’t worry, he’s not an actual person—it can take 6 to 8 hours to get out of Black Rock and even longer to get to the nearest city. This annual leaving is so massive that it has its own name: the Exodus.

Is your business ramping up this summer?

Use a waitlist and reservation app like Waitlist Me to manage your queues better and make your customers happier campers, no matter where, when, or why they’re hanging out in line. You can get started for free today and access features including text notifications, smart ETAs, and multi-location management.

Due to increased costs over the past couple years, we will be raising the subscription price of Waitlist Premium and Pro on September 3, 2024, to help offset these higher costs.

Waitlist Me Premium Monthly will change from $29.99 to $34.99 and Waitlist Me Premium Annual will go from $287.88 to $335.88 (equivalent to $27.99 a month). Waitlist Me Pro Monthly will change from $49.99 to $59.99 and Waitlist Me Pro Annual will go from $479.88 to $575.88 (equivalent to $47.99 a month). The subscription prices for Waitlist Me Platinum will not change.

We are still committed to providing the best value to our customers and even with the price increase will still have lower prices than other comparable offerings. We also add value to the Waitlist Me service on an ongoing basis through new features and improved performance, and we are rolling out new sets of capabilities in our Perklist service to provide simple and cost effective loyalty software for small businesses.

Nobody knows better than our pandemic first responders how important it is these days to safeguard patients and healthcare workers. Doctor’s offices, urgent care facilities, and medical centers are also taking new steps to ensure the safety of their patients and staff. 

Waitlist Me makes it easy to improve waiting experiences and cut down on crowds and lines.  Here are some ways doctor’s offices and medical facilities are using our waitlist and reservation app during the coronavirus crisis.

#1. Make waiting safer for everyone

The fewer people you have in your waiting room, the better, whether social distancing policies are in place or not. From restaurants offering take-out to retailers promoting curbside pick-up, there’s been a tremendous uptick in businesses encouraging customers to spend as little time as possible inside their brick-and-mortar locations.

Healthcare facilities can do the same. When patients arrive for their appointments, they can be added to your waitlist and asked to wait in their cars until they can be seen by a medical professional. When a doctor, nurse, or P.A. is ready for them, simply send them a text alert to let them know to come inside.  Some places are even doing simpler screenings or check ups in the cars to avoid patients having to come inside at all.  

#2. Decrease the amount of contact required

With highly contagious illnesses like coronavirus spreading through cities like wildfire, office staff must be cautious about all the little things that were standard just a month ago, like sharing pens, passing clipboards, and opening doors.

Limiting contact between individuals, whether they’re patients, caregivers, or administrators, is key. Automating doors is one way to upgrade your office with an eye toward the future. Going digital with your paperwork is another. It also has the added benefits of decreasing in-office wait times and freeing up staff from data entry tasks.

With our add-yourself web widget, you can add Waitlist Me to this list of helpful no-contact improvements. Patients can check themselves in using their smartphones from anywhere and receive a confirmation message.  Text them when you are ready and you can even view their replies if they are running a few minutes late or letting you know when they have arrived. With Waitlist Me Pro there are also options to send custom responses to the texts patients send, like to reply with an update on the estimated wait remaining.

#3. Improve the overall waiting experience

We’re pretty sure no one really enjoys sitting in waiting rooms for their turn to see a physician. Flipping through months-old magazines amid who-knows-what illnesses? That’s not anyone’s idea of a good time.

Many offices are using Waitlist Me’s online features that can be viewed in phone browsers to give patients more control over how long—and where—they wait. With the widget, individuals can check in for their appointments (or for open clinic hours) from the comfort of their homes. Then, they can check the public waitlist feature to ensure a timely arrival when a healthcare provider is ready to see them. The public waitlist lets them know how many people are ahead of them in line and how long the estimated queue time is.