At Waitlist Me, we are always working on making the service better. We aspire to help more businesses improve wait experiences and customer service, and ultimately improve their business results. And we hope to help more of their customers save time, have a better day, and be happier.

It is a challenge for any company developing software or apps to know and execute on the most important ways to build a great product and service. There is no single correct path to take, but for us we think it takes a talented team, a focused mission, a lot of passion and hard work, some luck, and a few other things.

For a peek into the history and culture of Waitlist Me, check out this article. Waitlist Me CEO, Brian Hutchins, was recently interviewed as part of The Charleston Digital Corridor’s Leadership Profile Series, which is focused on the individuals who are driving the Charleston tech scene forward.

Waitlist Me makes it easy for your customers to let you know with a quick text response whether they are cancelling or on their way, so you know whether to expect them or not and can plan accordingly.  We are now combining that simplicity with more flexibility for handling other types of text responses, so you have more visibility into what your customers are thinking and can make smarter decisions faster.

Customers can send two pre-defined responses to text messages to let you know whether they are coming or not. If a customer texts back a “2”, you will see a “coming soon” message in the notes area of the waitlist view. If they text back a “3” the message will say “not joining” and the row will flash. The default notification that is sent to customers when you press to notify them explains these options and looks like this (you can always edit):

If people text back something other than a 2 or a 3, you’ll see “text reply” in their row on their waitlist.

Tapping on their row will open up the Edit Party screen, which will show their text. You can see things like if they mentioned how long they would be, if they had a quick question, or didn’t understand whether to use a 2 or a 3 and just replied back with something like “Cancel”. You can also see other important details in the Customer Visit section, such as when you notified them it was their turn, how long they were quoted, and how long they have been waiting.

Pro users have the additional feature to send custom text responses to texts received, up to three times per customer visit. The point is to keep things simple for you and your customers rather than get into a long chat with them that could be time consuming.

If a customer tries to call the assigned phone number in response to the text or call coming from that number, they will hear a message explaining that the number is only used for notifications and it will provide them your regular business number to call. Pro users have the option to create a custom text-to-speech message for handling these inbound calls.

Here is more on customizing notifications.

COVID-19 hit the United States hard in March and shut down many businesses. Along with closures came new safety regulations for restaurants, for those that were able to stay open at all. When dining rooms and patios were forced to close, many restaurants moved to take-out only and created elaborate plans to ensure the safety of customers and staff. As cities and states have begun to slowly allow businesses to reopen, restaurants have been faced with a multitude of new regulations and guidelines for ensuring the safety of their operations.

What To Think About Before Re-Opening:

There are quite a few factors to consider when starting to re-open restaurants. Building trust is key. Although most people are itching to return to their normal life, many also want to make sure that places they go are upholding strict guidelines and rules to ensure the safety of guests, employees, and families. A few ways to build this trust and keep customers and happy and coming back to your restaurant:

    –   Maintain distancing guidelines between guests and staff.

    –   Increase the amount of cleaning, sanitizing, and disinfecting that is done on a daily, weekly, and monthly basis.

    –   Update your illness policy to include fever and respiratory symptoms and ensure that sick people are staying home.

    –   Have staff wear masks when possible.

    –   Ensure that existing and new employees are trained on proper hygiene, health policies, and guidelines for cleaning and disinfecting.

    –   Follow recommendations from the CDC as well as local and national public health authorities.

This might seem like a lot to implement, and it might take a bit of time to adjust, but there are apps, such as Waitlist Me, that can help with some of these challenges

Keeping Crowd Sizes Down with Waitlist Me

Another important factor to a smooth re-opening is ensuring that there are rules in place to limit the crowd sizes in the restaurant. Currently, no one wants to eat with someone hovering next to their table waiting for a seat, nor do people want to be stuck in a crowded waiting area. Waitlist Me can help in a couple ways.

Guests can put their name in with the hostesses and then freely wait elsewhere to be notified of a table opening via text. When a guest is added to the waitlist, they will receive a confirmation text message that will include a link to the restaurant’s public waitlist, allowing them to see where they are in line. They will also receive a text message when their table is ready. This type of consistency not only improves the waiting experience, but also helps with social distancing during the Coronavirus Era. Your customers can wait where they like, with more room to breathe and relax, without fear of missing out on a table.

Allowing Remote Check In

Waitlist Me also offers Self Check In as an option for guests to check wait times and add themselves to the waitlist. This feature can be enabled for Google as well as integrated into a website with the Waitlist Me Widget. Customers can also send reservation requests via the widget, cutting down on the need for phone calls to take reservations, and saving your staff time.

Creating New Floor Plans with Waitlist Me

Maintaining social distancing guidelines is very important to guests and employees. States are implementing rules and regulations that uphold these guidelines, such as limiting dining rooms to 50% capacity or keeping tables at least 6 ft. apart. With these new challenges, it can help to have a flexible way to update and manage floorplans. Waitlist Me lets you easily adjust your available tables to your capacity. The floorplan view can also help visualize a new plan prior to moving the tables to ensure the set up makes sense and allows for proper distancing.

These are a few of the ways Waitlist Me can help, and more can be found on our website.

Add more magic in the holiday season by giving your customers the precious gift of time. Lines are always longer this time of year, and painful waits just frustrate customers.  You can improve the waiting experience for your customers by using Waitlist Me. This simple to use app can not only track who is on the waitlist, but also helps employees to give more accurate wait time estimates than a paper list.

Waitlist Me is being used successfully to drive more revenues across many retail segments.

Selling phones and setting up calling plans take a lot of time, tying up service representatives and frustrating customers who are waiting to be helped. Don’t lose those customers. Greet them and add them to Waitlist Me, so they can roam the store to choose phone cases, screen protectors, and other items while waiting.  It’s a smart way to reduce walkaways while increasing sales.

Businesses selling electronics have customers that may need more personalized service to help them choose the right television or computer, yet they don’t always know who to ask for help. Don’t let them walk out the door frustrated.  Make sure to get an idea of what they need and assure them they will be helped soon.  Customers have more patience when they are given an accurate quote of how long it will be until the right person is available to help them.

Shopping for clothes can involve a different type of waiting frustrations, and long lines for dressing rooms and checking out can scare away customers.  Add them to a waitlist, so they can continue shopping and grab more items to try on and buy. This is a really easy way to drive incremental sales.

Waitlist Me can improve customer shopping experiences in all kinds of retail environments, from shoe stores to jewelry counters to children waiting to see Santa. Providing exceptional service means happier customers.  Plus, more time to shop while waiting means more sales. Do your part to reduce stress and make the holidays brighter for your customers.  Use Waitlist Me!

We are excited to announce a new POS integration for our popular wait list app that will allow restaurant operators to better manage their guest experience. Working with Clover, an all-in-one POS solution with an open platform, NoshList is one of the first apps available on the Clover app marketplace. NoshList is exhibiting with Clover and First Data at the International Consumer Electronics Show (CES) in booth #80203. CES takes place Jan. 7-10 in Las Vegas.

“We are thrilled to have the opportunity to show off NoshList with Clover at CES,” said NoshList CEO, Craig Walker. “It makes sense to tie the POS and wait list management pieces together and we love how Clover’s open-platform makes it possible to improve the guest experience in completely new ways. We are already working on a number of new features that would only be possible through their platform.”

The NoshList app on Clover makes it simple for any restaurant owner, operator or general manager to manage their wait list and POS all from one place. The app makes getting started with NoshList a snap, and will automatically pull the merchant’s information into NoshList when signing up. More features using other integration touch points are coming soon.

“NoshList adds tremendous value to our restaurant customers,” said Mark Schulze, vice president of Business Development at Clover Network Inc. “By replacing buzzers and shouting with text messages, our customers can not only give better service to their diners, but also get valuable data about frequent diners and past visits.”