Friday, January 13th, 2017 .

appointment-calendarIn 2017, don’t get another paper appointment book. Waitlist Me’s appointment management options can help you manage your time and customers better than pen and paper ever could. Whether it’s a salon, barber shop, or similar business, you can leave your scheduling nightmares behind and make managing appointments simple. With a quick set up and easy to learn interface, we can help you start the new year on the right foot.

When the phone rings, instead having to look everywhere in an appointment book, Waitlist Me lets you see your availability at a glance in an intuitive digital calendar. Monthly and weekly views show counts of your scheduled customers so it is easy to see the big picture on when you have availability. Then in the daily view you can see appointments broken out by time and stylist. When scheduling appointments for a team of employees, simply check one screen to see who has an opening. You can easily find the best appointment times for your clients and send them text confirmations and reminders.

When a potential client walks in without an appointment, you don’t need to scramble to figure out if you can fit them in. Quickly see your availability for that day and give them an accurate estimate of how long it would be until you can help them.  You can even give them the freedom to walk around while they wait and text them when you are ready for them. Waitlist Me will help you improve your guest’s experience and make smarter business decisions faster.

Another great benefit of going digital with Waitlist Me is the flexibility to check your appointment calendar from any computer, tablet, or smartphone. So if a valued client calls when you aren’t at the salon and asks when you can squeeze them in, you don’t need to head back to look at your appointment book.  Or if one of your stylists calls in sick on your day off, you can do all the rescheduling from home. With Waitlist Me, you won’t have to worry anymore about carrying around your appointment book, driving back to the salon, or even worse, losing your appointment book. Try it out for free today.

 

 

 

 

 

Wednesday, January 29th, 2020 .

‘Tis the season for fresh powder and freezing temperatures. This winter, ski towns across America are riding high on the sort of snowfall that would make Frosty proud. As the inches accumulate—and ski bunnies flock in droves—the small businesses that keep these high-altitude towns running are awash in customers.

How are they turning out consistently excellent customer service? They’re downloading Waitlist Me, the intuitive waitlist and reservation app designed for restaurants, retailers, and all sorts of businesses in-between. The service makes interacting with your customers a cinch from the first day the slopes open to the very last snowfall.

Not sure how your business can use Waitlist Me to improve customer service and make overall operations more efficient? Take a peek at how these winter businesses are leveraging the app to win over customers and boost their bottom line.

Food and beverage businesses

From fine dining to dive bars, American ski towns are awash with excellent eateries. Here’s how businesses are using Waitlist Me to score customer service points:

– Wrangling the queue for a popular downtown bar

– Managing the constant waitlist at a teensy locavore dining hot spot

– Arranging behind-the-scenes tours and tastings at a brewery

– Letting guests sip wine while they wait for a table

– Squeezing in a pre-run breakfast 

Resorts and hospitality-focused establishments

No matter how visitors are spending their days, they all have one thing in common: They require some serious rest-and-relaxation. Here’s how an assortment of hospitality businesses use the app to help their guests chill out:

– Booking private, slope-view hot tubs at a resort spa

– Scheduling a moment of zen with yoga classes

– Offering walk-in appointments for chair massages

– Reserving luxe recovery amenities

Retailers and recreational outfits

Niche small businesses are what turn tiny towns into delightful vacation spots. Waitlist Me enables business owners to deliver spectacular service to their customers and clientele. Here’s how they’re using it:

– Prep for incoming customers at a bike rental shop 

– Arranging private tours for parties large and small at a historical site 

– Booking beginner spots in ski school 

– Saddling up for sleigh rides 

– Scoring space on a slopes-bound shuttle 

– Fitting skis and gear on newbies at a shop 

Want to see how your business can benefit as well? Contact us for a free trial and see how Waitlist Me can change business-as-usual for you today! 

Wednesday, October 16th, 2019 .

The eye-popping, groan-inducing truth is that Americans spend 37 billion hours waiting in line every single year. And while we can get on board with some of these waits, most of them aren’t worth it. On any given day in any given place, the average person is wasting their time waiting. And here at Waitlist Me HQ, that’s not something we believe in.

Not sure if your wait is worth it? We’re breaking down the types of situations that warrant a wait and the ones that don’t to ensure that you, dear reader, get the most out of your most valuable commodity: time. Scroll down for four worth-it waits (and four more that should make you walk).

Eating out

Getting your grub on? Don’t be so quick to join the line.

Wait for…pop-up restaurants. If you have your eye on an hour-long wait, make sure that you’re waiting for something special, like a one-night-only dining concept or a chef collaboration that the whole town will be buzzing about over tomorrow’s breakfast.

Don’t wait for…a happy hour table. Don’t let trendy hot-spots trick you into queueing for a table when they’re not offering anything better than the less-busy bar down the block. Happy hour specials tend to feature common offerings that appeal to the masses rather than house specialties, anyway.

Playing ball

Trust us: There’s no need to sweat a long line 24/7.

Wait for…playoff tickets. Supporting your favorite teams is an investment that lasts longer that two halves, four quarters, or nine innings. When you show up en masse for a sport you love, it keeps the teams you enjoy cheering for hanging around from season to season—and that’s a win in our book.

Don’t wait for…gym equipment. A well-managed gym shouldn’t include a line of toe-tappers waiting to snag their 40 minutes on a treadmill. If your favorite workout spot refuses to evolve in order to keep up with demand, consider taking your membership dollars elsewhere.

Yukking it up

Nothing kills a good time quite like a queue.

Wait for…a big-time live show like SNL. Did you know people regularly camp out on New York City sidewalks for 12-plus hours at a time to see a taping of Saturday Night Live? For die-hard fans, it’s a worthwhile experience that comes with stories, new friends, and sometimes even munchies delivered by the host of the week.

Don’t wait for…trivia night seats. Waiting is stressful—that’s a fact. But your limited time out with your friends shouldn’t be a nail-biter! With British pub-style trivia exploding in popularity across the U.S., there’s no reason to queue for a table. Find another venue and discover a new favorite!

Finding a deal

Shop ‘til you drop? Fabulous. Wait ‘til late? Not so much.

Wait for…a sample sale. Whether you’re a bride-to-be or a bargain-hunting fashionista, you know that there are sales and then there are sales. Black Friday might make you feel more “eh” than “yay,” but if a favorite store or brand is having their once-a-year blow-out, go ahead and queue your heart out.

Don’t wait for…a Saturday afternoon shopping trip. A casual trip to the mall shouldn’t make you want to pull your hair out in frustration or grumble about how slow other shoppers are being in the dressing rooms. When it comes to brick-and-mortar stores that need your business to keep the lights on, stellar service should be offered alongside the merchandise.

Of course, businesses can improve the wait experience by using Waitlist Me. So if you find yourself stuck waiting somewhere, you can always mention that to them!    

Waitlist Me makes it simple to know the best place to seat your next customer. Our unique approach to section management blends psychology, data science, and cutting-edge design principles to create an intuitive tool that restaurant staff can pick up in a few minutes and enjoy using.  See how it works in this video:

 

The old way of scribbling on a laminated floor plan with a grease pen is messy and inefficient. It’s hard to estimate wait times and optimize table assignments without seeing key information like how long tables have been occupied.

Most apps that try to use data to improve on the grease pen approach make the mistake of clinging to the old-fashioned floor map diagram, which is deceptively complex. Why? Searching the whole map for the information you need is slow. Comparing different clusters of shapes, colors, and symbols is complicated. And interpreting a bunch of unordered data, like little progress bars, spread across all the tables, is very difficult. To name a few reasons.

All this extra complexity is unnecessary. Wait staff shouldn’t need a map to find tables after a couple days on the job. What they need is a fair, easy, intuitive way to know where to seat the next customer.

Look how much simpler it is when you group tables into a framework where the data can work for you, and you can read key information naturally like a book, in ordered lines, from top to bottom and left to right.

 

Tables are grouped by sections, and sorted by availability to make comparisons and decisions simple. The open tables for each section stand out in green on the left. Tables that have been occupied the longest show first, with the time displayed in the lower left. So it is easy to do a quick scan within a section to see how busy it is, as well as compare across sections.

 

Tapping on a table will bring up an action bar for adding customers to tables, clearing tables when done, changing table statuses, and more. This page has a good overview and video of the other table management features.

If you organize your tables and sections differently by day or time, Waitlist Me also gives you the flexibility to switch between different layouts. For example, you might divide tables into 6 sections for a busy weekend night, but only need 3 for a regular weekday night. By tapping on the Layouts link in the top right, you can choose from among your saved layouts and regroup your tables and sections on the fly.

 

Creating and editing sections layouts can be done in the app settings under Manage Assignments. There you can also choose to have different colors represent different sections or special tables within a section or layout as well.

 

With Waitlist Me’s table management features, your customers will get better service, with less waiting. Your employees will get their fair share of the work, and the tips. And you’ll have a more efficient restaurant, and a more profitable business.

Stop struggling with floor maps. Take control of your tables, and your business, with Waitlist Me.

Thursday, September 12th, 2019 .

Running a restaurant isn’t the same as it was 10 years ago. Technology has shaped customer expectations around service in all parts of their lives, and people are less willing to put up with unnecessary waiting to get the goods and services they want. Fortunately, there are applications like Waitlist Me that help restaurants and other businesses raise the bar and deliver at a higher level of service that meets modern expectations.

Cut the clutter and stay organized 

A frazzled host and a messy greeting area is a big red flag for guests who come to you for an enjoyable evening out. Forget grease pens and paper planners. Waitlist Me eliminates hostess stand clutter and makes it easy to add and seat dining parties. Your front-of-house staff can see your business’ waitlist in a single glance and add customers to it with a swipe.

Over-deliver on wait expectations

With Waitlist Me, even a rookie host can quote accurate wait times and set the right expectations. The app shows real-time waits next to quoted times to make it easy to improve and know when things are running ahead or slow. Using status colors and notes to organize and keep tabs on waiting customers helps you get them seated more efficiently. You can’t always control the wait time, but you can improve the wait experience by serving customers on time, when you say you will.

Set your guests free

Kids aren’t the best at standing quietly in a restaurant lobby, and adults don’t want to be cooped up either. That’s why Waitlist Me lets guests relax and wander about if they like. The text notification feature does away with diners’ worries about losing their place in queue. No more hovering around your hostess stand, no more long queues stretched around the corner, and no more crowded lobbies turning off new walk-ins. Whether they choose to window shop, walk down the block, or hang out in the car, one quick text lets them know when their table is ready. All you have to do is tap a button. No muss, no fuss, no empty tables.

Give people visibility into their wait

The No.-1 question your host doesn’t want to answer when it’s busy: Is my table ready yet? A close second: Where are we on the list? Waitlist Me keeps customers in-the-know automatically with its popular public waitlist feature. Once they’re added to your waitlist, they’ll receive a text confirmation that includes a link to your public waitlist that they can check in their phone browser (no app download required). In real time, they’ll see exactly where they are in the queue along with their wait time.

Avoid lost reservations

The worst problem customers face on busy nights or big holidays is lost reservations. When your restaurant relies on overstuffed date books and grease boards, though, hostesses get used to saying, “What was the name again? I’m not seeing it in the book.” Your guests deserve better, and Waitlist Me helps you stay organized and manage your reservations in one location that you can access from multiple iPads or Android tablets. You can even login from your home computer or your smart phone to keep tabs on your reservations.