Wednesday, July 27th, 2016 .

We are happy to announce that our popular table and resource management features are now available for the online version of Waitlist Me that can be accessed on computer and tablet browsers.  Previously the resource management features were only available in our iPad and Android apps.

Whether you assign customers to tables, staff, or other resources, Waitlist Me resource management features help you make smart decisions faster and leads to better overall customer service.  Here is an example of how a salon might track which of their employees are available and who would be coming available soon.

assignments web

 

It is simple to see availability with the color of the status, and there is a count of minutes for how long they have been with a customer.  Notes and customer names give more context to how customers are being served at any given time.  Estimate times of customers waiting or with upcoming appointments with specific people or resources will also display to help know when to be ready for the next customer.

Customers can be moved between resources if needed, and when a customer is done they can be easily cleared.   Assignments are integrated with the waitlist so that when a customer that has been assigned a resource is checked off the waitlist, that resource will automatically switch to taken in the assignment view. If a customer was using that resource it will switch them with the new customer without any additional steps.

Customers can be assigned to one or more resources upon arrival or while waiting. When choosing assignments, available resources will show with a green status. Resources that are already assigned will have a red status and show the number of minutes they have been occupied with the current customer.

add party web

 

If a customer is already assigned to a resource from the waitlist or as a reservation, the estimated serving time for that customer will show along with any notes that were added. Businesses that serve groups of customers can also define resource sizes and view those sizes in the status areas. For example a restaurant hostess seating a party could scan for open table sizes that would seat six or for smaller tables that could be combined.

The more you use Waitlist Me to manage assignments, the more data you will have on how well you are managing your resources, and there are a number of new downloadable reports that can be run in the Analytics section of the Waitlist Me site. Look for trends over time with the Assignment Overview, do deeper analysis with the more detailed data in the Assignment Logs, and see results split out by assignments and sizes in other reports.

Wednesday, September 3rd, 2014 .

When we launched NoshList in 2012, we began with a very targeted focus on the restaurant industry and a mission to solve the challenges many restaurants face in managing long wait lines. And it worked. Customizable, easy-to-use and affordable, our wait list app enhanced the customer experience and quickly replaced the antiquated pen and paper lists for our customers.

Over the past two years, NoshList has been used to seat more than 45 million diners, and the new reservations feature helps with a whole new set of scheduling challenges that restaurants face.

Along the way though, we realized that NoshList can be used in a host of other industries. Other types of businesses started using NoshList in ways we hadn’t originally expected, and as they did they asked us for ways to better customize the product for their situations. So little by little we started adding more customization features, and now all kinds of businesses are using NoshList to improve their customers’ wait experience.

Since NoshList can be used on iPads, iPhones, Android tablets, other mobile devices, and even computers, the app can be used just about anywhere. All that’s needed is an Internet connection and a desire to make waits more bearable for customers.

Afterall, when a customer is waiting on anything — from a lane at the bowling alley to a rented boat — the wait can be like an extreme lesson in patience. NoshList works as a way to communicate with waiting parties that their lane, boat or other item is ready.

How about waiting in line for a dressing room? With NoshList, shoppers can simply add their name to the list and then continue to shop while they wait for their dressing room. Once it’s ready, they will receive a text notifying them they’re next in line. It’s the ultimate win-win.

The same ideas apply to anywhere there might be a wait — at the pharmacy, the automotive repair center, the doctor’s office or hair salon and spa.

There are few simple things businesses in other industries can do to best use NoshList. The main thing is to customize the texts that go out when a person is added to any type of wait list and when they are notified. NoshList users can also choose from a number of automated call options. Then for more personalization a business can pre-define the list of the most common notes to appear in the app with the QuickNotes feature. Finally, table numbers can be modified to represent what makes sense for a business. These numbers could represent a salesperson, chair number, rental ID or whatever resource is assigned to your customers.

other businesses

 

To learn more, check out our new page on how NoshList is being for different business waitlists across the country.

Tuesday, March 6th, 2012 .

noshlist waitlist appFor restaurants that are looking for an attractive, secure display for their devices, we have teamed with ArmorActive to provide a hardware solution. ArmorActive’s iPad kiosks are designed to secure and protect the devices, while complimenting both the sleek look of the iPad and NoshList’s stunning user-interface.

ArmorActive, located in Utah’s “Silicon Slopes”, offers a number of attractive hardware interfaces for running applications such as NoshList, and is the fastest growing iPad kiosk design, engineering & manufacturing company in the world.

With iPad security provided by ArmorActive and the NoshList waitlist app, restaurants now have everything they need to make managing their wait lists easier and more secure than ever before.

Thursday, June 1st, 2017 .

With Memorial Day Weekend behind us, it’s all tourists, all the time, for restaurants in vacation destinations. Are you ready for the crush?

While the boom can be terrific for your bottom line, a mid-summer dinner rush can be a nightmare situation for your host. And the only thing worse than a frazzled host is an unhappy vacationer. Avoid the panic and frustration with Waitlist Me, a waitlist and table management app that’ll help you run things more smoothly and bring more smiles to your customers’ faces.

Here’s our step-by-step guide to nailing your summer service:

 

Step 1. Greet ‘em with a smile—and an accurate wait-time

The one thing diners hate more than walking in to a wait-time is being given a wait-time that doesn’t pan out. Waitlist Me provides smart wait-time estimates that adjust as you use the app—and you can check ‘em in a glance.

Bonus! Since the app displays actual wait times right next to the estimated wait times, your team can see how they are doing and adjust as needed for lulls and surges in traffic. This simple feedback loop makes it easy to quote times more accurately.

 

Step 2. Ask if your guests need anything special

A highchair? Crayons for the kiddos? An accessible spot for Gran’s wheelchair? Waitlist Me allows you to make notes for every party you add to your waitlist, ensuring that no detail is forgotten.

Bonus! This is also the perfect time to ask if they’re celebrating a special occasion. If the answer is a big Y-E-S, give your servers a heads-up so they can make the groups experience at your restaurant one to tell the world (and Yelp) about.

 

Step 3: Encourage them to explore the area while they wait

Text notifications mean your diners don’t have to hover around the hostess stand. Once they’re added to your waitlist, they’re free to check out nearby shops or stroll down the block ‘til their table is ready.

Bonus! As soon as you add a party to your restaurant’s waitlist, they’ll receive a text confirmation with a link to your public waitlist. Let them know the link is there and that they can use it to check their place in line directly from their phone.

 

Want to see how other restaurants are using Waitlist Me to manage their summer rush? Click here.

Wednesday, May 5th, 2021 .

Running a restaurant isn’t the same as it was a couple years ago.  With the introduction of government mandates regarding COVID-19, technology has shaped customer expectations around service in all parts of their lives, and people are less willing to put up with unnecessary waiting to get the goods and services they want. Fortunately, there are applications like Waitlist Me that help restaurants and other businesses raise the bar and deliver at a higher level of service that meets today’s expectations.

Cut the clutter and stay organized

When the phone is ringing off the hook at the front desk, it can be near impossible for a frazzled host to serve the line of customers spilling out of the entrance, waiting to be acknowledged. Forget grease pens and paper planners. Waitlist Me eliminates hostess stand clutter and makes it easy to add and seat dining parties. Your front of house staff can see your business’ waitlist in a single glance and add customers to it with a swipe.

Over-deliver on wait expectations

With Waitlist Me, even a rookie host can quote accurate wait times and set the right expectations. The app shows real-time waits next to quoted times to make it easy to improve and know when things are running ahead or slow. Using status colors and notes to organize and keep tabs on waiting customers helps you get them seated more efficiently. And with the smart historical wait estimate features available with Waitlist Me Pro, you can take into account the previous 4 weeks of data to get more accurate estimates. You can’t always control the wait time, but you can improve the wait experience by serving customers on time, when you say you will.

Set your guests free

With so many new mandates on restaurant capacities, having guests wait in the lobby is no longer an option for many businesses. The text notification feature does away with diners’ worries about losing their place in queue without requiring them to physically be there. No more looking for a socially distanced area around your hostess stand, and no more long queues stretched 6 feet apart around the corner turning off new walk-ins. Whether they choose to window shop, walk down the block, or hang out in the car, one quick text lets them know when their table is ready. All you have to do is tap a button, and the customer will be paged instantly.

Give people visibility into their wait

The number one question your host doesn’t want to answer when it’s busy: Is my table ready yet? A close second: Where are we on the list? Waitlist Me keeps customers in-the-know automatically with its popular public waitlist feature. Once they’re added to your waitlist, they’ll receive a text confirmation that includes a link to your public waitlist that they can check in their phone browser (no app download required). In real time, they’ll see exactly where they are in the queue along with their wait time.

Never lose a reservation

The worst problem customers face on busy nights or big holidays is lost reservations. When your restaurant relies on overstuffed date books, though, hostesses get used to saying, “What was the name again? I’m not seeing it in the book.” Your guests deserve better, and Waitlist Me helps you stay organized and manage your reservations in one location that you can access from multiple iPads or Android tablets. You can even login from your home computer or your smartphone to keep tabs on your reservations.

Make waiting less painful with Waitlist Me.