Waitlist Me Pro keeps the balance between your congenial, community atmosphere and top-notch customer service, by keeping things running smoothly and improving the waiting experience.   It is also designed to be intuitive and quick to use no matter how tech-savvy (or not) you and your clientele are.

Here are 4 customer-approved ways Waitlist Me Pro can help your barbershop:

Keep track of who’s busy (and who’s not)

What’s better than flipping through a paper calendar with scribbled-down availability? Honestly: just about anything. Waitlist Me Pro makes it easy to keep track of appointments for each barber at the same time as you manage your highly variable walk-in traffic.

The app allows you to see your upcoming appointments and the walk-in customers waiting for each barber as well as the customers they are currently serving and how long they have been with them. Waitlist Me’s intuitive visual layout shows the barbers who aren’t “in” as grayed out, while those who are busy are highlighted in red and show a time counter of how long they have been busy.  You can also see who the next person waiting for each barber is and what time they were told they would be served.

Run a more efficient business

Having a good time at work is a bonus. Enjoying your colleagues and your clientele? That’s the cherry on top of the sundae. But you are running a business—and that’s a reality you never forget.

Waitlist Me Pro keeps track of your resources, helping you focus a little more on the work you love and a little less on management. The app helps you keep track of many things: the amount of time your barbers spend on each client, how long customers wait before they hit the chair, who works the most and who works the least. You can run reports whenever you want and use the knowledge they impart to make decisions about staffing, expansion, business hours—anything and everything.

Customize your online waitlist and appointments tools

You know your business better than anyone. That’s why we built Waitlist Me Pro to give you as much freedom as possible over how you set up your waitlist and your appointments.

The pro-level app allows you to set your business hours as well as blackout days for appointments. Clients leave notes for you on their preferences or any accommodations they require. Have a regular client bringing a child in for his first cut? Prefer a certain style that might add on more time? All of that can be added as a note, allowing you to provide top-notch customer service, every single time.

Promote your loyalty program or current special offerings

Waitlist Me Pro offers the highest level of personalization. Whether you want to bring your brand colors and logo to the “add me” website widget or to a public waitlist you display online or in-store, Waitlist Me Pro lets you add custom HTML, change colors, and customize the wording.

If you offer a loyalty program, discounted products, or a new service, the public waitlist is a great way to let your clientele know. You can change the HTML to include graphics, videos, or plain text that keep your customers up-to-date on everything that’s going on in your shop.

At Waitlist Me, we are always working on making the service better. We aspire to help more businesses improve wait experiences and customer service, and ultimately improve their business results. And we hope to help more of their customers save time, have a better day, and be happier.

It is a challenge for any company developing software or apps to know and execute on the most important ways to build a great product and service. There is no single correct path to take, but for us we think it takes a talented team, a focused mission, a lot of passion and hard work, some luck, and a few other things.

For a peek into the history and culture of Waitlist Me, check out this article. Waitlist Me CEO, Brian Hutchins, was recently interviewed as part of The Charleston Digital Corridor’s Leadership Profile Series, which is focused on the individuals who are driving the Charleston tech scene forward.

Want to save time entering customer information when using Square and Waitlist Me together? Our new integration passes basic customer information between the two systems to make serving customers more efficient. For example, when you add a customer to the waitlist or a reservation in Waitlist Me, you can pull it up later in Square when it is time to pay. Or for scenarios where customers pay first or are already in Square, you can look up their information when adding them to Waitlist Me to manage their wait and send notifications when their order is ready. In these and other cases, businesses can save time by not having to add customer info twice.

To get started, in your Waitlist Me app go to the gear icon and select Square Integration. Select On for the Square Authentication option, and you’ll be prompted to enter your Square login information. 

An acceptance page will come up; choose Allow to let Waitlist Me read and modify your customer information. Once you’ve done that, you can then turn on one or both of the next two options. 

Square Customers Search, when enabled, would allow you to search your Square customers in the Waitlist Me app by phone number. Start typing their phone number to see a list of matching names and phone numbers as you type.

The last option lets you add customers to your Square customer database from the Waitlist Me app. Choose Yes to have them all automatically added, or Ask Me to be prompted whether to add customers. 

If you’re using multiple devices, your settings will sync across devices automatically. 

Bowling is a great form of entertainment for for those times when we’re one-on-one or with a group of friends. But waiting for a lane can deflate even the most enthusiastic crowd. Using NoshList to manage their waitlist, the team at 10 Park Lanes found a way to make it easy for guests to eat, drink and play.

When 10 Park Lanes first opened in Charlotte, N.C., the venue consisted of bowling lanes and not much else. However, a renovation nearly three years ago included the addition of several restaurants and bars, and is considered a premier entertainment center.

Prior to NoshList, 10 Park Lanes staff wrote each name down using pen and paper, and often lost customers as a result of long wait times. The bowling alley has now been using NoshList for two years to handle the more than 2,000 people that walk through its doors every weekend. With such a high volume of clientele, waits can last anywhere from three to five hours.

The NoshList app was easy to install and easy to use for both staff and customers.

“Our demographic is people who are used to using technology like this,” said Jeff Burns, 10 Park Lanes bowling manager. “They really had no issues with this sort of communication.”

It also has given people the ability to put their name on the waitlist, leave and come back when their lane is ready.

“We have a 3-hour wait and we needed a way to track people down,” said Aaron Sheets, 10 Park Lanes director of operations. “We’re in a trendy area in Charlotte with a series of bars surround the street so we use the app to tell people their lanes are available. If we’re busy, customers can walk next door or go outside and still be able to receive our texts.”

The app is used across two iPads and the company uses it to track not only waiting customers, but also where they’re from. Using the QuickNotes feature, 10 Park Lanes staff can input customer zip codes and uses the information for marketing purposes.

The system works fantastic,” Burns said. “It does what it is definitely supposed to do. It allows us to track people, page them and get them back into the building when their lane is ready.”

– By Valerie Killifer, special to NoshList

Aromatherapy facials, deep tissue massages, seaweed body wraps—all things R&R are on our radar this summer.

While your guests sip champagne and slip into jacuzzi tubs, we’re setting aside our cucumber slices. Why? Because dare-to-bare beach season is here! We’re revving up our waitlist and management app to help you handle the hustle and bustle of weekend trips, girls’ getaways, and long afternoons of head-to-toe pampering.

Here’s how Waitlist Me can help spas and salons crank up their customer service.

Balance walk-ins and reservations

There’s no need to fuss over the different types of clients you serve! Waitlist Me lets you handle them all with ease—and see where you can squeeze in a walk-in among a slew of reservations.

Keep tabs on multiple locations

Waitlist Me ensures that owners and managers of multiple locations don’t have to twiddle their thumbs wondering how business is going or tie up the phone lines. Our Multi-Location Management lets them check in 24/7/365 from wherever they are.

Let guests check themselves in

A line at your check-in desk can turn customers off. With Waitlist Me, though, you can quickly set up a Self Check-In Kiosk where guests can DIY instead of stand in line (and get to the R&R part of the visit way faster).

Offer accurate wait times

No more hazy estimates about how long it’ll take to finish up those French tips. Tracking actual waits next to estimates helps your staff learn to quote waits more accurately and know when things are running behind.

Ensure that every front desk attendant is in the loop

Forget about sharing a single reservation book with three hosts! Multi-Device Sync lets you put Waitlist Me on as many devices as you want, letting you ramp up staffing (and dial it down) whenever you need to.

Check availability at-a-glance

Waitlist Me is designed to be intuitive to use. That means your front-of-house staff can spend more time on customer service and less time scrolling through a zillion complicated screens.

Enable guests to wander while they wait

When a customer reaches the front of the line (or their masseuse becomes available), Waitlist Me lets you text them for free to let them know. And if they’re a few minutes away? No sweat. They can text back (and never have to worry about losing their spot).

Allow customers to make appointments on the fly

A spontaneous pedi? Why not! Our Add Yourself Web Widget is a second-tier feature that lets guests add themselves to your waitlist from wherever they are, no phone call necessary.

Offer a public waitlist

With Waitlist Me, there’s no need for toe-tapping impatience. Pop the public waitlist feature on a monitor or TV screen in your lobby, and guests can see for themselves where they are in line.

Track your ROI on-demand

Our app’s Pro-level analytics run in the background 24/7, making it easy to spot trends in the popularity of your services or employees.