Thursday, May 11th, 2017 .

With the biggest eating-out day of the year upon us, the big question is this: How are you going to make Mother’s Day a big success for your restaurant?

It’s not just about getting people in the door. It’s not even about serving the best food in town. It’s about giving your customers the best overall experience possible—one that will keep them returning long after Mother’s Day ends. And that experience starts the minute they walk through the door.

Here are 3 ways Waitlist Me wows customers while they wait for their table

Accurate wait time estimates make you look like a pro

Shuffling through loose papers doesn’t inspire confidence. Neither does the look on your host’s face when she’s guessing when that table in the corner will turn.

Waitlist Me takes the guesswork out of time estimates. The app shows estimated waits by table size, so you have your answer with a quick look, whether it’s a table for two or ten.  Plus, it tracks how long customers have been waiting in real time, right next to the time they were quoted, so you can better adjust for surges and lulls in visitors to fine tune your quote accuracy.

Text alerts let customers relax while they wait

No one wants to be tethered to a restaurant lobby—and a cluster of hungry people waiting for a table can be a turn-off for walk-ins.

Waitlist Me lets you text guests when their table is ready, which means they can wander freely without worrying that they’ll miss their name being called. We’ve even made it easy for them to let you know they’re on their way, or that they need to cancel with a simple text response.

A public waitlist allows customers to see where they are in line (and plan accordingly)

An out-the-door line keeps you busy enough. Add the inevitable “how long will it be?” grumbles to the mix, and you’ve got mayhem on your Mother’s Day menu.

When you add a customer to your waitlist, Waitlist Me sends them a confirmation text automatically. That text includes a link to your public waitlist, empowering them to check on their place in line wherever they are, whenever they want.  The less time your team has to spend providing updated estimates to the people waiting, the more time they can spend greeting and making guests feel welcome.

A 5-minute fix? You bet.

You can start using Waitlist Me now on any iOS, Android, or web-accessible device. Getting started is easy, and you can get it up and running in less time than it takes you to fire up your restaurant’s most popular dish. Now that’s a win!

Wednesday, December 20th, 2017 .

As the calendars roll over to a shiny new year, your fitness business is approaching wave after wave of busy seasons. With January comes the New Year’s resolution crowd, followed by the spring breakers and the bikini body-seekers. Make sure you have the right tools to optimize your memberships and customer service when things get busy.

Waitlist Me is the app that can help you run your gym or fitness studio better this new year. Its core features are a great place to start—learn more about them here—and here are a few additional benefits of what Waitlist Me Pro has to offer:

Get the most out of your special equipment

Specialized equipment like massage chairs, red light therapy, and tanning areas can be a big investment. Waitlist Me’s resource management feature helps you get a better return on that investment by using it more effectively.  You can set up your equipment, rooms, or special services as resources, and assign customers to those resource.

Our resource management features allow you to easily track what is in use and for how long, so you can give your customers better time estimates for availability and improve your utilization rates.  Combined with our built-in analytics system, you can get a better sense of your usage patterns.  Not sure if you should invest in another purchase? The data the app gathers automatically can help you make decisions based on facts, not guesses.

Maximize your people resources

Experts on your staff, like trainers and massage therapists, are assets you want to make the most of. Chances are you can boost their productivity—and the value they add to your gym’s customer experience—by tweaking their scheduling or the way they interact with your clientele. Waitlist Me helps you do that.

While the regular version of the Waitlist Me app lets you schedule appointments and add customers to the waitlist to meet with different members of your staff, the pro-level follows customer activity once they get off the waitlist. The downloadable reports chart the data over time, and lets you see when you need to increase (or decrease) staffing levels and if a certain specialization or individual is in high demand.

Let customers make appointments and reservations on their own time

A waitlist is all well and good, but what if your customers could go straight from the locker room into a session with a personal trainer? With Waitlist Me Pro’s appointment widget, they can.

The web widget is an easy-to-install addition to your website that lets customers send appointment requests for staff or reservation requests for special equipment or rooms. The widget allows you to set business hours for the appointments—perhaps you only want to take them during typically quiet hours, or maybe you want to use them during peak workout periods. And, unlike old-school reservations that tether an employee to the front-desk phone, Waitlist Me Pro reservations are available online 24/7, freeing up your staff and making life convenient for your clientele.

Promote specials and events

Hosting a competition? Running a sale on merchandise? Running a bring-a-friend special? Let your customers know! Waitlist Me Pro’s customizable public waitlist feature lets you display custom messages and promotions when they check their place in line.  You can bring your branding to your waitlist and include graphics, coupons, discount codes, announcements, videos—just about anything you can think of.

Friday, July 14th, 2017 .

What’s the secret to transforming a run-of-the-mill retail experience into one customers flock to? It’s all about the customer service. Waitlist management apps are a not-so-obvious way to one-up your competitors and wow your customers. Here’s how you can use an app like Waitlist Me in any retail setting:

Cell phone store

Selecting a new smartphone is a blast. Sitting through the activation process, though, is less than thrilling. Waitlist Me lets you set them free. Our public waitlist feature allows you to display your waitlist and an estimated time of completion on a screen in your store, which means they can wander around, play with other devices, and shop accessories while they wait.

Electronics store

Laptops, cameras, home entertainment systems—shoppers making big-ticket purchases in these departments depend on your sales associates’ expertise. But let’s face it: When customers compete to flag down help, nobody wins. With Waitlist Me, you can greet shoppers when they walk in, add them to your waitlist, and assign them to the staff member or department that can help them best.

Jewelry store

When people are making emotional purchases—say, when they’re buying engagement rings or anniversary gifts—they want to forge a personal connection with sales associates. Waitlist Me allows stores to check shoppers in (and add them to a waistlist), send them off to browse, and give them your full attention when it is their turn. Bonus: Waitlist Me manages reservations, too, making by-appointment shopping an easy option.

Athletic store

Specialty equipment requires specialty knowledge. Whether your team are helping moms pick out their kid’s first pair of cleats or long-time athletes dive in to a new sport, the education you’re giving them is what makes sales happen. Leverage that knowledge base by offering your customers a waitlist experience to ensure that they get one-on-one assistance—and walk away with the perfect product for their needs.

Clothing boutique

Short on dressing rooms and jammed with customers? Waitlist Me lets you handle a busy afternoon with ease. The app allows you to create a waitlist for your dressing rooms and display the public waitlist feature on a screen in your store. Customers can see where they are in line in a glance, and keep shopping while they wait.

Consignment store

A loyal clientele is your bread and butter. Keep them coming back with their best items to consign by streamlining your valuation process. Add them to a waitlist and encourage them to run errands, head to work—whatever it is they need to do! Waitlist Me’s text alert features lets you instantly inform your clients when their product estimates are ready.

Department store

Specialty services like personal shoppers and in-store tailoring are assets that your retail business ought to make the most of. Using a waitlist app to manage these services will give customers a VIP experience while also improving your efficiency. Because the Waitlist Me app syncs across multiple devices, customer service desks can field personal shopping requests while sales associates and cashiers can add guests to tailoring waitlists.

Home design studios

When custom orders are the norm, long check-out times come standard. Once your design consultants have the details down, there’s no need for customers to remain chained to a desk. Instead, add them to a waitlist and let them wander through your showroom while your associates put together the order details. Waitlist Me’s text alert feature lets you bring them back to swipe and sign, and then send them on their way.

 

Wednesday, May 21st, 2014 .

NoshList was excited to return to this year’s National Restaurant Association Restaurant, Hotel-Motel Show (NRA) in Chicago from May 17-20, marking the company’s third year as an NRA exhibitor. There are a number of trends that are changing the way restaurants manage their businesses better with technology, and NoshList has been at the forefront of these innovations.

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Since last year’s event, NoshList has tripled the number of people seated through the NoshList waitlist app. The NoshList wait list app closed out 2013 with more than 22 million diners seated across 4,000 restaurants. In the first quarter of this year, NoshList seated another 10 million diners, as growth continues to accelerate. We also were one of the first apps to integrate with the award-winning Clover POS device.

NoshList got a chance to show off several design improvements and new features in its new iOS 7 and Android apps, and gave a special preview of its new reservations feature for the first time at NRA. Adding reservations to the NoshList app is another way the company is building the simple and intuitive tools that restaurants need to improve their guest experience and operational efficiencies. The reservations feature will be live in the App Store and Play Store within a few weeks.

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We had a great time at the event, spoke to a lot of interesting potential customers and technology partners, and were thrilled to have a chance to be interviewed by Turn & Burn on the NRA Media Stage.

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We also had a couple Armor Active stands, which work great with NoshList. Here is a blog post on how they looked.

Monday, January 1st, 2018 .

Before you skip out the door for a little winter vacation, try to take 10 minutes to ponder the actions you can take in the new year to make your business more efficient, more beloved by customers, and more profitable. Whether you’ve got a long list of must-dos or are scratching your head, we’ve got one for you to consider: Download the Waitlist Me app.

Have nary a clue as to how one app can revolutionize your business in 2018? Here’s exactly how Waitlist Me will help make your business goals more achievable this year.

Resolution #1: Simplify your waitlist system

Forget grease pens and messy paper planners. Waitlist Me’s signature waitlist feature nixes hostess stand clutter. Now, your front-of-house staff can see your business’ waitlist in a single glance and add customers to it with a swipe.

Resolution #2: Neatly integrate a waitlist with your reservations or appointments

The premium-level Reservation feature offers seamless waitlist integration. In one app, you can track appointments as well as walk-ins and offer accurate wait time estimates to both types of customers. It’s the best of both worlds for restaurants, offices, service providers.

Resolution #3: Impress customers with great service

With Waitlist Me, even a rookie host can quote accurate wait times and set the right expectations. The app shows real-time waits next to quoted times to make it easy to improve and know when things are running ahead or slow.  You can’t always control the wait time, but you can improve the wait experience by serving customers on time, when you say you will.

Resolution #4: Take the frustration out of long wait times

Our Text and Call Notifications combined with our Public Waitlist are designed to take headaches out waits for everyone. Customers are free to roam around the area, not worried about losing their place in line, and your staff can do their jobs without hungry diners asking when it’ll be their turn.

Resolution #5: Get it right the first time

Every level of Waitlist Me, from free to premium to pro, offers a Notes feature. Have a family that needs one high chair, two coloring pages, a gluten-free menu, and a wheelchair-accessible table? Make a note so that the party’s needs are front-and-center, no matter who seats them.

Resolution #6: Streamline your management

The Waitlist Me app was created to make your business easier to run, no matter how large or small. Multi-Device Sync lets you manage one account on extra computers, smartphones, or tablets—perfect for on-the-go businesses or large facilities—while Multi-Place Management lets regional and company-wide managers connect multiple locations to one (or more) Waitlist Me accounts.

Resolution #7: Become more customer-friendly

The premium-level Add Yourself widget and kiosk features and the pro-level business hours settings are easy-to-use tools that allow customers to join your waitlist or create a reservation without sitting on hold or waiting until you’re open. They’re available 24/7 from wherever your customer has internet access.

Resolution #8: Monitor your business’ productivity

Waitlist Me Pro allows you to track your resources. Whether you rely on table turnover, staff, special equipment, or something else entirely, our pro-level Resource Management feature tracks it for you, making it easy to see who and what is performing well and where you can make positive changes.

Resolution #9: Get more customer feedback

Comment cards not doing it for you? Our pro-level service incorporates Text Message Ratings and Customizable Survey features into the user experience. With a single text message reply or the click of a link, customers can quickly let you know what went right and what went wrong during their last visit.

Resolution #10: Make smarter business decisions

Don’t leave your biggest decisions up to guesswork. Waitlist Me Premium and Pro are loaded with our Reports feature. The in-app statistics track average wait times, business activity, demographics, customer loyalty, group size, and more. Plus, you can automate how you access the information via weekly email summaries or downloadable reports, making data one less thing you need to think about.