Tuesday, July 25th, 2017 .

It is easy to customize Waitlist Me to your business needs.  You can streamline the process of adding customers to the waitlist by choosing the level of information you need and by removing unnecessary steps.  Just tap on the gear icon in the app to get to the settings, then go to Customization and Adding Customers. The options include:

Assignments: These are used by businesses that assign resources to customers. For example, a stylist in a salon, a table in a restaurant, or an exam room in a medical center. If you don’t assign resources to customers or you don’t want to see the options when adding customers to the waitlist or reservations, you can hide this option.

Group size: This is helpful when the number of people in a party varies, such as in a restaurant. For a business such as a car detailing facility where group size doesn’t matter, this option can be turned off.

Demographics: In some businesses, it’s important to know if the group includes children, or whether the clients are male or female. The simple demographic tracking lets you choose between adults/children/seniors, while the full demographics also gives options for gender. Choosing the Off option will remove this completely.

Image: Full Demographics, Simple Demographics, and No Demographics

Category colors: Category colors can be used as a simple way to identify and sort different groups in the waitlist. A restaurant might choose to use the color green for groups that request outdoor seating, while a spa may assign colors for different services. This option can be turned off and would no longer show up when adding names to the list.

Notes: The notes field lets you record important information, such as the service the client is requesting. The option can be switched off if the notes field will not be used.

Image: The streamlined look of removing the Group Size, Demographics, Category Colors, and Notes.

History: If it’s important to see some stats on past customer visits, leave the History field turned on.

Wait Time Quotes: For those businesses who do not give an estimated time, the wait time could be switched off. For those who do give a time, there are two options. Normal will be 5 minutes, while Last Time will show the last wait time selected.

Image: Choose to have the spinner default to 5 minutes or to the last wait time quoted.

 

Thursday, November 1st, 2018 .

Want to improve your queue? Whether you’re looking to shorten lines or lose fewer customers, you need the science behind waiting to be on your side.

Luckily, there’s an expert for that.

His name is Richard Larson, although he also goes by “Dr. Queue.” Larson is recognized world-wide for his research on queuing theory—and before you ask, yes, that’s a real thing. He’s one of the handful of scientists who look forward to the hour-long lines as amusement parks rather than the rides themselves.

Dr. Queue wiles away wait times by puzzling over what makes waiters content to queue. Larson explores what kinds of waiting environments keep customers happiest, what systems best manage traffic flow, and what causes queuers to bail rather than wait out a long line.

We designed Waitlist Me with queue theory in mind. Take a look at how you can use our app alongside the psychology of waiting to make your customers happier.

Distractions make waits appear shorter

You know the old saying, “a watched pot never boils”? It’s not quite true. The pot always boils; it just seems like it takes longer when you’re staring at it. The same can be said for any sort of wait. It’s why doctor’s offices invest in magazines and restaurants let you hang out at the bar.

Whether you manage an eatery, a store, an office, or a gym, Waitlist Me lets you notify customers when they reach the front of the line. Our text notification feature sets your queuers free, allowing them to find their own distractions until you’re ready for them.

Anticipation improves customer satisfaction

Is the food at a four-star restaurant better than the food at a neighborhood pub? Maybe. But built in to that four-star restaurant’s rating is the anticipation. Whether they’ve been awaiting their reservation or reading review after review, customers are already primed to enjoy their dining experience.

With our public waitlist feature, Waitlist Me lets you keep your diners salivating even if the bread basket is 20 minutes out of reach. You can sync the public waitlist to a TV in your waiting area and include enticing photos and videos along with daily specials.

Managing wait-time expectations leads to happier guests

Calling the cable company has gotten less painful over the last few years, yet we dread doing it. Why? Because we still remember the interminable minutes of hold music with no end in sight. The waits might still be long, but they’re much less tedious now because the companies let you know how many people are in line ahead of you.

Guests want to see a finish line no matter where or when they’re waiting. Waitlist Me’s wait time estimates and comparisons of actual and quote times help hosts and receptionists quote accurate wait times based on real-world data. And, after customers are added to the waitlist, they can check their place in line right from their smartphone.

Social fairness limits anxiety and stress among queuers

The first to arrive in line should be the first served—that’s social fairness. While it’s nice in principle, it doesn’t always make sense for businesses. Sometimes, a two-top that just walked in the door of a restaurant can be seated before a party of four that’s been waiting for 30 minutes.

Waitlist Me offer the appearance of social fairness that guests are looking for. Because our features free your customers from your waiting area, no one’s the wiser about which guest has been queuing the longest.

Tuesday, January 28th, 2014 .

noshlist logo

 

The NoshList wait list app closed out 2013 with more than 22 million diners seated across 5,000 restaurants!

This past year was one of tremendous accomplishment for NoshList. From our integration with Clover to the addition of several new features to our app, our focus in 2013 was to provide the best wait list experience for our restaurant clients and their guests. We have exciting plans for 2014 and will continue to raise the bar on wait list functionality.

New features added in 2013 included a multi-restaurant management tool, the first of its kind for the restaurant industry, and a public wait list that lets restaurants display their current waitlists to guests.

Moving forward in 2014, we see huge opportunity for wait list apps to increase operational efficiencies and extend beyond just restaurants. These functionalities could take the wait list feature to any establishment where people have to put their name on a list. This includes waiting rooms at doctors’ offices and other similar places

Another technology trend restaurant operators will see this year: using one tablet to run several different restaurant applications.

In the long run, operators will stop using multiple devices, such as a POS in the dining room and a tablet wait list by the front door. Instead, everything will be conducted from one general-purpose, POS-based tablet, which will lead to several different apps all accessible from the same place.

It has been a great year, and we are shooting to seat nearly 100 million diners in 2014!

Thursday, September 28th, 2017 .

Animals are much more sensitive to external stimuli than their leash- and carrier-holding counterparts. If you’re running a pet-focused business, that means the systems and tools you use to keep customers moving through your office are doubly important. Using a waitlist app like Waitlist Me can help you and your pet-owning clients keep your visitors calm, collected, and happy, which leads to a better visit today and repeat visits in the future.

Here are five ways veterinarians, groomers, shelters, and clinics are using the app to ensure smooth customer service and positive experiences for pet owners and their furry, scaled, and feathered friends, alike.

Allow pet owners to wait in the best place for their pets

Some pets are happy stretched out on the tile in your waiting room. Others are more content roaming around outside. Waitlist Me lets you send pet owners a text once it’s their turn, which means they can stop hovering around your reception area while they wait.

Bonus! If they’re a few minutes away, they can let you know they’re on their way using our simple text response feature.

Speed up appointment scheduling and check-in

When you’re juggling a full waiting room and your customer is being tugged away by a Great Dane, you don’t have minutes to spare flipping through a paper schedule. Waitlist Me’s intuitive interface operates from a simple single screen. A few swipes is all you need to make a new appointment, check someone in, or add a walk-in to your waitlist.

Bonus! Waitlist Me’s Premium service has a feature that lets customers check the current wait on your website and add themselves to the list from home, which cuts down on call time and the bottleneck in your waiting room.

Quote accurate wait times—every single time

When a loved one is sick, a 15-minute wait can feel like 45. Waitlist Me helps ease pet parent anxiety (and the frustration they’re turning on reception staff) with intelligent time quoting. Being able to see actual wait times next to quoted times has been proven to improve accuracy, so your staff will quickly become pros in giving the right guidance on expected waits.

Bonus! Our public wait list feature lets them check their place in line from their smartphones, which means fewer “how much longer?!” questions thrown your way.

Squeeze emergencies into a busy schedule

Faced with a skunked dog in need of a bath tub? How about a cat whose curiosity requires a little medical intervention? No matter the emergency, Waitlist Me’s visual layout lets you quickly see how your day is shaping up and which of your staff members is free to handle your walk-in when.

Bonus! Waitlist Me also lets you book different types of pet care appointments by assigning your customers different colored statuses. It’s an easy, visual way to track the services you offer, the time you need to set aside for them, and the staff required to man your office.

Reduce the rate of no-shows

Your customers aren’t flakes; they just forgot! Waitlist Me helps you significantly cut down on no-shows and last-minute cancellations through our text and call reminders. And you barely have to lift a finger! Just press a button.

Bonus! Forget about scheduling nightmares. Waitlist Me’s Pro service has a number of resource management features for tracking how long your rooms or staff have been busy with customers.  This helps you see exactly which people you need to assign where—and when it’s OK to send someone home or call for back-up.

 

Friday, January 13th, 2017 .

appointment-calendarIn 2017, don’t get another paper appointment book. Waitlist Me’s appointment management options can help you manage your time and customers better than pen and paper ever could. Whether it’s a salon, barber shop, or similar business, you can leave your scheduling nightmares behind and make managing appointments simple. With a quick set up and easy to learn interface, we can help you start the new year on the right foot.

When the phone rings, instead having to look everywhere in an appointment book, Waitlist Me lets you see your availability at a glance in an intuitive digital calendar. Monthly and weekly views show counts of your scheduled customers so it is easy to see the big picture on when you have availability. Then in the daily view you can see appointments broken out by time and stylist. When scheduling appointments for a team of employees, simply check one screen to see who has an opening. You can easily find the best appointment times for your clients and send them text confirmations and reminders.

When a potential client walks in without an appointment, you don’t need to scramble to figure out if you can fit them in. Quickly see your availability for that day and give them an accurate estimate of how long it would be until you can help them.  You can even give them the freedom to walk around while they wait and text them when you are ready for them. Waitlist Me will help you improve your guest’s experience and make smarter business decisions faster.

Another great benefit of going digital with Waitlist Me is the flexibility to check your appointment calendar from any computer, tablet, or smartphone. So if a valued client calls when you aren’t at the salon and asks when you can squeeze them in, you don’t need to head back to look at your appointment book.  Or if one of your stylists calls in sick on your day off, you can do all the rescheduling from home. With Waitlist Me, you won’t have to worry anymore about carrying around your appointment book, driving back to the salon, or even worse, losing your appointment book. Try it out for free today.