Monday, March 26th, 2018 .

The countdown is officially on. For Lent observers, 40 long days of fasting are almost over. But for you and your restaurant, Sunday marks the beginning of a brand-new holiday season.

Push away those last-minute worries, boss, because everything really is gonna be all right. Waitlist Me is the app you need to ensure your holiday brunch, lunch, and dinner services run smoother than a hand-dyed egg rolling down a grassy hill.

Go ahead and put on your Easter best. We’ve got your holiday rush completely under control. Here’s how we’re helping you improve your customer service today:

Nixing MIA reservations

The worst problem customers face on big holidays like Easter Sunday is lost reservations. When your restaurant relies on overstuffed date books and grease boards, though, hostesses get used to saying, “What was the name again? I’m not seeing it in the book.”

Your guests deserve better, and Waitlist Me Premium helps you stay organized and manage your reservations in one location that you can access from multiple iPads or Android tablets.  You can even login from your home computer or your smart phone to keep tabs on your reservations.

Setting guests free

Kids stuffed into khakis and sun dresses as the sun rises on Easter morning aren’t the best at standing quietly in a restaurant lobby. And with spring in full bloom and sun in the forecast, adults don’t want to be cooped up, either.

That’s why Waitlist Me let’s ‘em run wild. The text notification feature does away with diners’ worries about losing their place in line. Now, they can wander. Whether they choose to window shop, walk down the block, or hang out in the car, one quick text lets them know when their table is ready.

Decluttering hostess stands

Remember those high school presentations where you stood at the front of the class and fumbled through your speaking points? Yep, that’s what it feels like to be a host who is drowning in sticky notes and chicken scratch while a hungry crowd looks on.

Luckily, those days are behind us. Waitlist Me’s intuitive interface makes adding and seating dining parties a cinch. With just a single glance at the app’s home screen, hosts can see who’s waiting and what reservations are walking through the door, no squinting or second-guessing required.

Offering on-the-go waitlists

For every lucky duck that slips in your door ahead of the rush, there’s the slew of folks behind them grumbling about why they didn’t leave sooner. Now, bad traffic or treks from far-flung parking lots don’t have to impact wait times.

By adding the Waitlist Me widget to your website or social media page, you can allow your guests to add themselves to your waitlist on their own time. It doesn’t matter if they’re just leaving church or hunting down one last Easter egg. In a few quick swipes, they can hop on line from a pew, a parking lot, or a park.

Distracting guests while they wait

There’s something about pulling out a smartphone while waiting with the family on Easter Sunday that’s a little bit awkward. But that doesn’t mean your diners want to stare at the floor until their name is called.

Waitlist Me lets you put your business on display, right in your lobby. It offers a completely customizable public waitlist feature that can show your brand colors, logo, upcoming events, or current holiday specials, while they check their place in line. You can even include graphics and videos. Pull it up on any TV or monitor, and you’re good to go.  Guests can also check it from their phones, through a link in the confirmation notification.

Thursday, November 30th, 2017 .

Whether you run a four-star fine dining establishment or a seasonal fish fry favorite, the tools you use have the potential to make your restaurant…or break it.

Forget the grease pens of yore. Forget the phone ringing off the hook during dinner service. Forget the harried servers with too-full sections (and the bored ones with too little to do). Waitlist Me Pro is the tool you need to upgrade your table, resource, and reservation management.

Here are four ways the Waitlist Me Pro app can transform your restaurant business:

Divide and conquer

Tradition belongs in your food, décor, and customer service, not in your floorplan. Waitlist Me Pro scraps the laminated restaurant layout and multi-colored grease pens in favor of an at-a-glance resource management system that shows hosts instantly what tables are available, what tables should be flipping soon, and which sections should be prioritized.

The pro-level resource management features let you create different sections in your restaurant depending on the time of day, staffing, holidays, special events—anything you can think of that would change the way you allocate your tables and your servers. Save your section layouts and enlist them with a swipe of the finger. Done!

Keep waiting customers happier with better wait estimates

With Waitlist Me Pro, even the greenest of hostesses can give an accurate quote to a customer waiting for a table. The app tracks the current amount of time a groups have been at a particular tables and makes it easy to see what tables have upcoming reservations or have been assigned to waiting customers. This visibility helps hosts predict exactly when waiting customers can expect to be seated.

Bonus: Sorting by time within sections makes it easy to see which sections have more available tables and which tables have been occupied the longest and are most likely to open up soon.  Additional statistics at the top of each section show the available tables and seats as well as the percentage of tables filled so it is simple to know where to seat the next customer.

Know your numbers

Don’t just guess how many staffers you need on hand for happy hour or holiday parties, or if you should change your sections or table layouts around.  Waitlist Me Pro offers resource utilization reportsto help you make better decisions.

The app tracks your usage data, so that you can creates reports based on various parameters. How quickly are you turning over tables? How many sections should you have on a Saturday night? Can you get away with one less server during brunch? Waitlist Me Pro’s reports will help you answer these types of questions and more.

Build your brand

When competition is stiff, you need to leverage every opportunity to differentiate yourself and your dining experience from the other restaurants in your area. Waitlist Me Pro offers you a chance to stand out from the very first point of contact.

The app’s pro subscription level allows you to add your branding to the web widget, public waitlist, and customer notifications. The public waitlist personalization, in particular, includes options to change the color scheme, status messages, and personalize the HTML at the bottom of the page so you can suggest loyalty programs, list daily specials, or display other information.

Friday, January 13th, 2017 .

appointment-calendarIn 2017, don’t get another paper appointment book. Waitlist Me’s appointment management options can help you manage your time and customers better than pen and paper ever could. Whether it’s a salon, barber shop, or similar business, you can leave your scheduling nightmares behind and make managing appointments simple. With a quick set up and easy to learn interface, we can help you start the new year on the right foot.

When the phone rings, instead having to look everywhere in an appointment book, Waitlist Me lets you see your availability at a glance in an intuitive digital calendar. Monthly and weekly views show counts of your scheduled customers so it is easy to see the big picture on when you have availability. Then in the daily view you can see appointments broken out by time and stylist. When scheduling appointments for a team of employees, simply check one screen to see who has an opening. You can easily find the best appointment times for your clients and send them text confirmations and reminders.

When a potential client walks in without an appointment, you don’t need to scramble to figure out if you can fit them in. Quickly see your availability for that day and give them an accurate estimate of how long it would be until you can help them.  You can even give them the freedom to walk around while they wait and text them when you are ready for them. Waitlist Me will help you improve your guest’s experience and make smarter business decisions faster.

Another great benefit of going digital with Waitlist Me is the flexibility to check your appointment calendar from any computer, tablet, or smartphone. So if a valued client calls when you aren’t at the salon and asks when you can squeeze them in, you don’t need to head back to look at your appointment book.  Or if one of your stylists calls in sick on your day off, you can do all the rescheduling from home. With Waitlist Me, you won’t have to worry anymore about carrying around your appointment book, driving back to the salon, or even worse, losing your appointment book. Try it out for free today.

 

 

 

 

 

Wednesday, October 16th, 2019 .

The eye-popping, groan-inducing truth is that Americans spend 37 billion hours waiting in line every single year. And while we can get on board with some of these waits, most of them aren’t worth it. On any given day in any given place, the average person is wasting their time waiting. And here at Waitlist Me HQ, that’s not something we believe in.

Not sure if your wait is worth it? We’re breaking down the types of situations that warrant a wait and the ones that don’t to ensure that you, dear reader, get the most out of your most valuable commodity: time. Scroll down for four worth-it waits (and four more that should make you walk).

Eating out

Getting your grub on? Don’t be so quick to join the line.

Wait for…pop-up restaurants. If you have your eye on an hour-long wait, make sure that you’re waiting for something special, like a one-night-only dining concept or a chef collaboration that the whole town will be buzzing about over tomorrow’s breakfast.

Don’t wait for…a happy hour table. Don’t let trendy hot-spots trick you into queueing for a table when they’re not offering anything better than the less-busy bar down the block. Happy hour specials tend to feature common offerings that appeal to the masses rather than house specialties, anyway.

Playing ball

Trust us: There’s no need to sweat a long line 24/7.

Wait for…playoff tickets. Supporting your favorite teams is an investment that lasts longer that two halves, four quarters, or nine innings. When you show up en masse for a sport you love, it keeps the teams you enjoy cheering for hanging around from season to season—and that’s a win in our book.

Don’t wait for…gym equipment. A well-managed gym shouldn’t include a line of toe-tappers waiting to snag their 40 minutes on a treadmill. If your favorite workout spot refuses to evolve in order to keep up with demand, consider taking your membership dollars elsewhere.

Yukking it up

Nothing kills a good time quite like a queue.

Wait for…a big-time live show like SNL. Did you know people regularly camp out on New York City sidewalks for 12-plus hours at a time to see a taping of Saturday Night Live? For die-hard fans, it’s a worthwhile experience that comes with stories, new friends, and sometimes even munchies delivered by the host of the week.

Don’t wait for…trivia night seats. Waiting is stressful—that’s a fact. But your limited time out with your friends shouldn’t be a nail-biter! With British pub-style trivia exploding in popularity across the U.S., there’s no reason to queue for a table. Find another venue and discover a new favorite!

Finding a deal

Shop ‘til you drop? Fabulous. Wait ‘til late? Not so much.

Wait for…a sample sale. Whether you’re a bride-to-be or a bargain-hunting fashionista, you know that there are sales and then there are sales. Black Friday might make you feel more “eh” than “yay,” but if a favorite store or brand is having their once-a-year blow-out, go ahead and queue your heart out.

Don’t wait for…a Saturday afternoon shopping trip. A casual trip to the mall shouldn’t make you want to pull your hair out in frustration or grumble about how slow other shoppers are being in the dressing rooms. When it comes to brick-and-mortar stores that need your business to keep the lights on, stellar service should be offered alongside the merchandise.

Of course, businesses can improve the wait experience by using Waitlist Me. So if you find yourself stuck waiting somewhere, you can always mention that to them!    

Tuesday, February 9th, 2021 .

Nowadays, with everything from smart mugs to smart bike helmets managing and monitoring our days and nights, you might be wondering if you really need to add another techie solution to your lifestyle.

While we won’t weigh in on, say, a smart saltshaker, there is a clever must-have that every business owner or manager will fall for fast. Waitlist Me is a waitlist and reservation app that will have you tossing your grease pens and appointment books after just one date—er, dinner service.

Designed with restaurants and a variety of other types of businesses in mind, Waitlist Me is a flexible, plug-and-play app that makes managing waitlists, reservations, and appointments a breeze. Keep reading for 7 reasons to L-O-V-E Waitlist Me.

Lose the crowded lobby

Waitlist Me uses text notifications to alert your customers when they’ve made it to the front of the line. This allows them to maintain their place in line without standing in line. Our app sets them free, letting them wait while they window shop or drop off their dry-cleaning or hang out in the car.

Improvements made easy

Pro and Platinum subscribers are able to access Waitlist Me’s reports on table and assignment usage. You can harness this data to learn more about how your business uses its resources, from physical space to employees. With these numbers in hand, you can start making small changes that lead to cost savings, larger margins, and bigger bottom lines.

DIY updates are a cinch

Waitlist Me is built for businesses, not for techies. And because businesses can change from day to day, we’ve made it a breeze to make changes to your waitlist and the text message notifications you send to your clients—just in case.

A+ experience ratings

A hollering host? Not on our watch. Our waitlist and reservation app notifies guests by text when their table, their doctor, their changing room—whatever it is they’re waiting for—is ready for them. No rude interruptions and no missed summons makes for a five-star rating. Cheers!

User-friendly interface

We’re reinventing waitlists, not apps, which is why we built Waitlist Me to be easy to use the second you log in. Our intuitive interface works the way you expect it to, and we’ve made all the most important information available at a single glance, giving you an ASAP way to see how your business is doing in the moment.

Unlimited device sync

Built for scale, Waitlist Me allows you to use as many devices as you want to manage one queue, all at the same time. Forget paying per user. Now, managers can ensure business runs smoothly while everyone else goes about their daily tasks.

Always upgrading

The development team is constantly looking for ways to improve our service. We are continuously talking to business owners and managers in different industries to see what would make their lives easier. Being better at business? Here are Waitlist Me, that’s our M.O.