You don’t have to act like a drill sergeant to bring a touch more productivity to your 9-to-5 life. Whether you’re a manager, a department director, an executive, or a small business owner, you get more done when you aren’t waiting on things holding you up.

Waitlists aren’t just for restaurants. People waste a lot of time waiting around in business environments, even if they aren’t standing in lines. Here are four ways you can put a waitlist app to work in an office setting:

Run a help desk more efficiently

Forget about dragging equipment to a different floor or wondering if the IT guy has read your email yet. A waitlist keeps everyone in the loop and no one standing in line, laptop in hand. Your tech support can send text alerts to employees when it’s their turn, cutting down on dead time spent twiddling their thumbs.

Bonus! Waitlist Me Pro offers analytics that let you check up on different data points, like which employee is spending how much time taking care of which problem. You’ll be able to track your service times—and see if you need to adjust the schedule or size of your team, based on the hours your crew is currently clocking.

Answer “Do you have a minute?” questions

Administrators, HR, designers, unofficial office gurus—there are all sorts of people who field questions from colleagues 24/7. A waitlist gives them an easy way to help out with information requests without derailing projects and meetings.

Bonus! Our public waitlist feature lets staffers check in to see where they are in line, which means no more passive aggressive follow-up emails, check-in calls asking if you’re free in five, or awkward hovering outside your office door. Phew!

Manage office hours with managers, teams, or departments

An open-door policy is great for your office culture but not so hot for productivity. A better choice: consistent office hours. Employees will know when it’s their turn to poke their heads in for advice or project input. Got a line growing outside your office? Waitlist Me can help you wrangle it. Let employees add themselves and then chill at their desks ‘til it’s their turn, without worrying about missing their chance to meet.

Bonus! Waitlist Me works on the web as well as iOS and Android devices. That means it can go wherever you do. Use it in your office on a desktop computer, from a coffeeshop, or wherever else your job takes you.

Oversee on-site employee services and benefits

Everyone loves a perk, whether it’s on on-site yoga studio or food trucks in the parking lot every Wednesday. But sometimes, those perks come with wait times that keep employees at bay. Keep your employees happy—and enjoying the benefits that are part of their compensation package—by employing a waitlist that lets everyone have a go at the good stuff. Waitlist Me lets staffers add themselves to a list from wherever they are, whether they’re at home, on the train, or walking in from the parking deck, making it even easier for them to use the services you offer.

Bonus! With Waitlist Me, a 5-minute wait really is a 5-minute wait. Our app offers wait time estimates based on historical averages, and seeing estimated times next to actuals helps people improve their quote estimates. It’s just one more way we’re helping you and your employees use time wisely.

Want to improve your queue? Whether you’re looking to shorten lines or lose fewer customers, you need the science behind waiting to be on your side.

Luckily, there’s an expert for that.

His name is Richard Larson, although he also goes by “Dr. Queue.” Larson is recognized world-wide for his research on queuing theory—and before you ask, yes, that’s a real thing. He’s one of the handful of scientists who look forward to the hour-long lines as amusement parks rather than the rides themselves.

Dr. Queue wiles away wait times by puzzling over what makes waiters content to queue. Larson explores what kinds of waiting environments keep customers happiest, what systems best manage traffic flow, and what causes queuers to bail rather than wait out a long line.

We designed Waitlist Me with queue theory in mind. Take a look at how you can use our app alongside the psychology of waiting to make your customers happier.

Distractions make waits appear shorter

You know the old saying, “a watched pot never boils”? It’s not quite true. The pot always boils; it just seems like it takes longer when you’re staring at it. The same can be said for any sort of wait. It’s why doctor’s offices invest in magazines and restaurants let you hang out at the bar.

Whether you manage an eatery, a store, an office, or a gym, Waitlist Me lets you notify customers when they reach the front of the line. Our text notification feature sets your queuers free, allowing them to find their own distractions until you’re ready for them.

Anticipation improves customer satisfaction

Is the food at a four-star restaurant better than the food at a neighborhood pub? Maybe. But built in to that four-star restaurant’s rating is the anticipation. Whether they’ve been awaiting their reservation or reading review after review, customers are already primed to enjoy their dining experience.

With our public waitlist feature, Waitlist Me lets you keep your diners salivating even if the bread basket is 20 minutes out of reach. You can sync the public waitlist to a TV in your waiting area and include enticing photos and videos along with daily specials.

Managing wait-time expectations leads to happier guests

Calling the cable company has gotten less painful over the last few years, yet we dread doing it. Why? Because we still remember the interminable minutes of hold music with no end in sight. The waits might still be long, but they’re much less tedious now because the companies let you know how many people are in line ahead of you.

Guests want to see a finish line no matter where or when they’re waiting. Waitlist Me’s wait time estimates and comparisons of actual and quote times help hosts and receptionists quote accurate wait times based on real-world data. And, after customers are added to the waitlist, they can check their place in line right from their smartphone.

Social fairness limits anxiety and stress among queuers

The first to arrive in line should be the first served—that’s social fairness. While it’s nice in principle, it doesn’t always make sense for businesses. Sometimes, a two-top that just walked in the door of a restaurant can be seated before a party of four that’s been waiting for 30 minutes.

Waitlist Me offer the appearance of social fairness that guests are looking for. Because our features free your customers from your waiting area, no one’s the wiser about which guest has been queuing the longest.

WiggleWorks kids is a popular destination for children and their families, being the only indoor playground that caters strictly to kids who are 48-inches tall or less. Weekends can be very busy, and Waitlist Me helps WiggleWorks kids reduce wait times, increase the number of kids they serve, and make parents happier.

WiggleWorks kids provides soft, moveable, interactive play equipment for children at its two Washington State locations, one each in the towns of Bellevue and Puyallop. The equipment is used to help children build motor skills and the unstructured play area gives them an opportunity for social interaction with children their own age.

“We limit the number of children who can play at one time and we are first come, first serve. There was no way for someone to get on the waiting list unless they called in or came into the store,” said Bellevue store manager, Kristen Deskin. “We had a lot of complaints about our wait list system because there were opportunities for a lot of user error and it often got confusing.”

That confusion was compounded by the fact that employees were responsible for taking down names and phone numbers, which were sometimes misprinted or missing key letters or numbers. Troubled by the many customer complaints, Deskin and her team looked for a better way to manage their waitlist. In 2013, they turned to WaitList Me.

“When we launched Waitlist Me we immediately felt more in control of our waitlist and felt like we had more opportunities to serve the public. This is because we could accommodate the number of people wanting to get on the list,” Deskin said. “It also has freed up an employee because they are no longer tied to taking names.”

Deskin likes how WaitList Me is easy to use and provides a simple way to keep track of store waitlists and whether customers walk in or add their name from home through the WiggleWorks kids website.  Since making the switch, customers have been happier and are more excited to come into the locations.

“We have had wait times of up to two hours in the past and WaitList Me has reduced those times so no one waits now for more than 45 minutes to an hour,” Deskin said. “I also use it to see and track how many children are coming back into play after waiting compared to how many names we are having to delete. That was one big improvement I was able to track that enabled me to make some good business decisions with the owner.”

– By Valerie Killifer, special to WaitList Me

Is your business seeing a summertime boom? The easiest way to boost your earnings from now through Labor Day is to make it easier for you to serve your customers—and for you customers to work with you and enjoy your products and services. Waitlist Me is a free app that helps you do exactly that.

Ready to find out how your business can reap the benefits of all those happy vacationers walking through your door this season? Read on.

Restaurant

It doesn’t matter if you’re a year-round dining favorite or a beach bar open for the season, an influx of foot traffic in the summer months can overwhelm hosts and servers. Without a waitlist management app, that overwhelm can lead to table pile-ups and frustratingly long lines.

Good for you: Get rid of the grease pens and toss the paper trail. Waitlist Me streamlines your hostess stand. Within the app, you can add parties to your waitlist, estimate wait times at a glance, and contact waiting customers via text messages, keeping your service running smoothly from breakfast through last call.

Great for your customers: Nobody wants to wait around in a foyer or entrance area for a hostess to call their name. Waitlist Me’s public waitlist and text alert features let tourists take in the views (and the corner knick-knack shop) without missing their table.

Boat and equipment rentals

Whether you rent out sailboats or kayaks, paddle boats or stand-up paddle boards, inner tubes or jet skis, you’ve got an equipment roster you have to keep an eye on and customers you have to keep happy.

Good for you: Got one boat that’s broken down, another that should’ve been returned an hour ago, and a line of tourists eager to hit the water? Waitlist Me helps you manage your availability and your ETAs, and our text alerts will ensure that your renters are docked on time, every time.

Great for your customers: Vacationers can hit the water without worrying about when they have to return to dry land. Assure them before they go that you’ll text them when it’s time to head back in, leaving them free to enjoy their rental.

Ropes and adventure courses

A vacation is the best time to do something wild and crazy and completely spur-of-the-moment. Sure, you’ve got the planners, who made reservations before their plane touched down in your town. But you’re also juggling the tourists who fly by the seat of their pants.

Good for you: An intuitive app like Waitlist Me allows you to add groups quickly (and makes notes about their wants and needs). That level of efficiency means you can move through a line of waiting guests quickly, which keeps foot traffic flowing and prevents customers from taking one look at a long line and running the other direction.

Great for your customers: Nothing kills an adrenaline rush like standing in line. Waitlist Me lets you add customers to a public waitlist they can check from anywhere and text them when it’s their turn to hit the course. That means they can get up to an adventure of their own—without missing their turn.

Surf and swim shops

Your store is a novelty to tourists. They can’t wait to inspect every nook and cranny, but when it comes to choosing a new equipment or trying on apparel, sometimes they need a little more help than the average shopper.

Good for you: No sales associate wants to split their focus on a dozen customers clamoring for their assistance. When you add them to a waitlist, you guarantee that your associates will deliver the level of service you want to be known for.

Great for your customers: Forget the frustration of hunting down a sales assistant or wondering where that guy with the name tag disappeared to. When customers are placed on a waiting list, they know that the focus will be 100-percent on them from dressing room to check-out.

Hotel pools and beaches

Your guests expect the highest level of service, no matter how slammed you are. Treat them like the sunscreen-toting VIPs they are with a little help from Waitlist Me, which has been proven to increase customer satisfaction.

Good for you: The app’s interface is easy to navigate and intuitive to use. Waitlist Me makes checking to see which chairs or seating areas are open and which will be coming available soon a breeze, letting your attendants focus on service rather than floor plans.

Great for your customers: While nobody wants to wait for their fun in the sun, our app lets you make the wait bearable. Waitlist Me offers accurate wait time quotes, easy-as-pie reservations, and a public waitlist your guests can check from the comfort of their hotel room or the bar.

Soccer? Olé! For restaurants and bars around the globe, it’s a fútbol frenzy as fans around the world grab their jerseys and get their watch game on.  And since Waitlist Me is international and available in over 60 countries, it is a great tool for businesses everywhere to score a victory with their customers.

Whether you’re running a team-specific bar with patrons all cheering for the home team or your business has viewing screens for soccer fans watching every game, Waitlist Me is here to help you keep up with the crowds.

Wondering how a waitlist and reservation app can help you keep customers coming back, game after game? Here’s how food and beverage businesses are using it to do exactly that, right now.

Ensuring diners never lose their spot in line

Vibrating pagers are just one more thing for your guests to keep track of, and yelling names? Well, that’s annoying (and easy to miss when you’re in the middle of a rowdy crowd). Waitlist Me solves the “Wait, did they call our name?” problem with text notifications. Now, nobody misses a beat (or a minute of the action).

Kicking clutter to the curb (and seating guests faster than ever)

Rustling appointment books, piles of sticky notes, and a smudged grease board slow you down. With a slew of things to check and update, your hosts have tons of tasks to take care of that have nothing to do with showing your customers a good time. Waitlist Me eliminates paper clutter and gives hosts the ability to add and seat parties with a glance and a swipe.

Winning over new-to-you diners

A scrum of soccer fans in your waiting area can make new customers turn tail. Don’t let your popularity turn off potential guests! Waitlist Me helps you maximize foot traffic by setting your queuers free. Thanks to text notifications and a public waitlist they can check for ETAs, they don’t have to stand around your hostess stand. That means new walk-ins feel welcome, even when there’s a wait.

Offering up accurate wait estimates without the guesswork

No tapping toes here! Waitlist Me takes guesstimates out of the waiting game. Our app shows accurate wait times right on the home screen, so your hosts can relay wait times to diners with just one glance, saving you time and frustration.

Putting specials on display

From early opening times and viewing party schedules to appetizer and drink specials, you have a lot of news to share with your guests. Waitlist’s Public Waitlist feature is a simple way to ensure they’ll see important things you want to share while they wait.

Keeping track of special requests for every party

Every time you add a party to your waitlist, you can add a note with their needs or special requests. Do they want a corner booth? A TV tuned to the England game? A high chair? Wheelchair access? Add a note and get it right the first time, guaranteed.

Host viewing parties for two games simultaneously

Hosting viewing parties for a couple games that are on at the same time? Waitlist helps you do that in a snap. You can add folks to each game’s list and seat them accordingly—without any fights over which TV is tuned to what game.

Entertaining customers while they wait

Our Public Waitlist feature lets you customize what you show your guests—and this World Cup season, you can go way beyond your logo and brand colors. It’s easy to add GIFs, music, images, and videos. Hook it up to a TV screen in your waiting area, and customers will be glued to the screen, not their watches.

Letting fans jump in the queue from wherever they are

With Waitlist Me’s Add Yourself web widget, your diners can go for that last-minute pick-up game without worrying about grabbing a table later. As soon as they wrap up on the field, they can hop on your waitlist from a smartphone and never miss a game or a meal.