Friday, December 7th, 2018 .

Ah, the sounds of the season are upon us! Tinkling bells, rustling wrapping paper, and the voices of children and adults alike, eager to jump into winter with both snow-booted feet.

Here at Waitlist Me, we’re all about traditions—well, some traditions. The seasonal kind that come with snow, Santa hats, and sweet treats? Bring it on! The long lines of, well, last year? No thanks. Our app puts more ease into the winter season, which helps everyone get the most out of it. For businesses, it means more loyal customers walking in the door and opening their wallets. For consumers, it means a better time no matter what they’re up to.

Wondering how a waitlist app can make a difference when it comes to winter traditions? Here’s the proof in the figgy pudding:

Ice skating

Wobbling your way around a rink is a wintry rite of passage. A digital waitlist clears your lobby, allowing wannabe Olympians to grab a bite to eat or watch the crush while they wait to lace up a pair of skates. It’ll cut down the line intimidation factor, which can send fresh faces running back out into the parking lot for fear of a long wait. Plus, it’ll help your skate attendants focus on the customer at hand rather than the pile-up behind them.

Holiday shopping

Playing elf for your nearest and dearest isn’t nearly as simple as it sounds. That’s where your sales associates come in. Put their product knowledge and creativity to work—and get the most out of your personnel scheduling—by creating an in-store personal shopping service. Waitlist Me makes it easy to manage. With its notes feature, you can leverage your employees’ strong suits. To utilize it, ask customers what they’re looking for when you add them to the list. Then, assign sales associates accordingly depending on their specialties.

Pictures with Santa

Corralling kids is a headache on the best of days. With candy canes and chocolate bars adding to the frenzy? Well, you’re looking at a true Nightmare Before Christmas situation. If you’re running a mall Santa-style operation, a waitlist app can make an incredible difference for the parents trying to keep their littles ones in line. With Waitlist Me, parents can join a waitlist and take their tots off to toddle around (and work off some of that energy). When the big guy in the suit is ready, the app sends them a text. Easy.

Christmas tree hunting

Come Thanksgiving, there are scads of parking lots stacked with blue spruce and Frasier fir trees. For tree farmers and sellers looking to head home before Santa packs his sleigh, customer service is essential in order to stand out from the crowd. Get in the game by helping your customers one-on-one. Add each tree-peeper to your waitlist when they walk onto your lot and dispatch an assistant to help them pick the tree that’s perfect for their holiday celebrations.

Community events

Whether you’re managing a Church holiday party, arranging auditions for a winter play, or manning a gift-wrapping booth to fundraise for a local charity, there are tons of seasonal reasons a waitlist might come into play. Use it to maintain order, prevent petty squabbles, and let everyone enjoy their time with family and friends. A waitlist app disperses long lines, letting folks mingle instead of tethering them to a queue.

Wednesday, June 6th, 2018 .

At Waitlist Me, we focus on helping businesses transition away from pen and paper or overly complex services. Making waiting less painful is a win for both the guests and the staff. Of course, waitlist management is only one way to streamline operations and work smarter, not harder. In this article from Dumpsters.com, check out a few more resources that show how to use technology to improve the guest experience.

Thursday, November 30th, 2017 .

Whether you run a four-star fine dining establishment or a seasonal fish fry favorite, the tools you use have the potential to make your restaurant…or break it.

Forget the grease pens of yore. Forget the phone ringing off the hook during dinner service. Forget the harried servers with too-full sections (and the bored ones with too little to do). Waitlist Me Pro is the tool you need to upgrade your table, resource, and reservation management.

Here are four ways the Waitlist Me Pro app can transform your restaurant business:

Divide and conquer

Tradition belongs in your food, décor, and customer service, not in your floorplan. Waitlist Me Pro scraps the laminated restaurant layout and multi-colored grease pens in favor of an at-a-glance resource management system that shows hosts instantly what tables are available, what tables should be flipping soon, and which sections should be prioritized.

The pro-level resource management features let you create different sections in your restaurant depending on the time of day, staffing, holidays, special events—anything you can think of that would change the way you allocate your tables and your servers. Save your section layouts and enlist them with a swipe of the finger. Done!

Keep waiting customers happier with better wait estimates

With Waitlist Me Pro, even the greenest of hostesses can give an accurate quote to a customer waiting for a table. The app tracks the current amount of time a groups have been at a particular tables and makes it easy to see what tables have upcoming reservations or have been assigned to waiting customers. This visibility helps hosts predict exactly when waiting customers can expect to be seated.

Bonus: Sorting by time within sections makes it easy to see which sections have more available tables and which tables have been occupied the longest and are most likely to open up soon.  Additional statistics at the top of each section show the available tables and seats as well as the percentage of tables filled so it is simple to know where to seat the next customer.

Know your numbers

Don’t just guess how many staffers you need on hand for happy hour or holiday parties, or if you should change your sections or table layouts around.  Waitlist Me Pro offers resource utilization reportsto help you make better decisions.

The app tracks your usage data, so that you can creates reports based on various parameters. How quickly are you turning over tables? How many sections should you have on a Saturday night? Can you get away with one less server during brunch? Waitlist Me Pro’s reports will help you answer these types of questions and more.

Build your brand

When competition is stiff, you need to leverage every opportunity to differentiate yourself and your dining experience from the other restaurants in your area. Waitlist Me Pro offers you a chance to stand out from the very first point of contact.

The app’s pro subscription level allows you to add your branding to the web widget, public waitlist, and customer notifications. The public waitlist personalization, in particular, includes options to change the color scheme, status messages, and personalize the HTML at the bottom of the page so you can suggest loyalty programs, list daily specials, or display other information.

Monday, June 28th, 2021 .

Want to save time entering customer information when using Square and Waitlist Me together? Our new integration passes basic customer information between the two systems to make serving customers more efficient. For example, when you add a customer to the waitlist or a reservation in Waitlist Me, you can pull it up later in Square when it is time to pay. Or for scenarios where customers pay first or are already in Square, you can look up their information when adding them to Waitlist Me to manage their wait and send notifications when their order is ready. In these and other cases, businesses can save time by not having to add customer info twice.

To get started, in your Waitlist Me app go to the gear icon and select Square Integration. Select On for the Square Authentication option, and you’ll be prompted to enter your Square login information. 

An acceptance page will come up; choose Allow to let Waitlist Me read and modify your customer information. Once you’ve done that, you can then turn on one or both of the next two options. 

Square Customers Search, when enabled, would allow you to search your Square customers in the Waitlist Me app by phone number. Start typing their phone number to see a list of matching names and phone numbers as you type.

The last option lets you add customers to your Square customer database from the Waitlist Me app. Choose Yes to have them all automatically added, or Ask Me to be prompted whether to add customers. 

If you’re using multiple devices, your settings will sync across devices automatically. 

Saturday, March 21st, 2020 .

These are challenging times with the spreading of the coronavirus. Many businesses are being forced to close their doors or to change the ways they do business to continue serving people.

Asking customers and patients to wait in their cars is gaining popularity as a better alternative than waiting inside businesses. Curbside service has taken on a whole new significance across multiple industries.

Waitlist Me makes it easy to track who is next in line to be served and then press a button to send a text notification when you are ready for them, so people can wait in their cars until it is their turn. There are also options for people to add themselves to the waitlist without even having to leave their car.

Here are some of the industries using Waitlist Me to provide better wait experiences in new ways:

Healthcare Facilities – Medical offices, urgent care centers, dental offices, eyecare centers, and hospitals are some examples where patients often wait in confined areas and may be afraid of getting sick from others. Allowing them to wait outside or in their cars helps to limit cross-infections for patients and healthcare workers.

Dispensaries – As this Forbes article aptly points out, “It should go without saying that medical cannabis patients are the most vulnerable cannabis consumers, and the most at risk of serious complications from Covid-19.” Social distancing strategies like curbside pickup can help reduce the risk to these patients. Even for non-patients, waiting in the car can be better for limiting the number of people in the store at a time or avoiding the need to go into the store at all.

Veterinary and Animal Services – With people spending more time at home and the elevated stress-levels caused by the crisis, pets are going to be an even bigger focus than ever. Vet clinics, animal shelters, and humane centers can keep visitors and staff safer by not having too many customers waiting inside their businesses.

Restaurants – For those restaurants that don’t have to close altogether, shifting to delivery and curbside pick-ups so customers don’t have to leave their cars can be a way to continue serving their clients.

Blood Donation – With people more reluctant to leave their houses, blood supplies have declined. Making it easier to schedule an appointment and wait outside can help encourage more people it is safe to donate blood.

Supply Stores – While many retail stores are closing, some types of supply stores will be important for builders, plumbers, electricians, mechanics and others that perform important home and automotive services. These stores can reduce crowds and offer more touchless systems for picking up supplies.

Grocery Stores – People will continue to need groceries and safe ways to shop. Some grocery stores are already moving towards limiting the number of people in the store at any given time to keep aisles clearer. When a customers finish shopping, the next customers are texted to invite them inside.

People don’t like crowded wait areas, even in the best of times. These days social distancing requires an even higher standard of avoiding crowds, and letting customers and patients wait in their cars can be a valuable option for businesses to provide.