Tuesday, July 25th, 2017 .

It is easy to customize Waitlist Me to your business needs.  You can streamline the process of adding customers to the waitlist by choosing the level of information you need and by removing unnecessary steps.  Just tap on the gear icon in the app to get to the settings, then go to Customization and Adding Customers. The options include:

Assignments: These are used by businesses that assign resources to customers. For example, a stylist in a salon, a table in a restaurant, or an exam room in a medical center. If you don’t assign resources to customers or you don’t want to see the options when adding customers to the waitlist or reservations, you can hide this option.

Group size: This is helpful when the number of people in a party varies, such as in a restaurant. For a business such as a car detailing facility where group size doesn’t matter, this option can be turned off.

Demographics: In some businesses, it’s important to know if the group includes children, or whether the clients are male or female. The simple demographic tracking lets you choose between adults/children/seniors, while the full demographics also gives options for gender. Choosing the Off option will remove this completely.

Image: Full Demographics, Simple Demographics, and No Demographics

Category colors: Category colors can be used as a simple way to identify and sort different groups in the waitlist. A restaurant might choose to use the color green for groups that request outdoor seating, while a spa may assign colors for different services. This option can be turned off and would no longer show up when adding names to the list.

Notes: The notes field lets you record important information, such as the service the client is requesting. The option can be switched off if the notes field will not be used.

Image: The streamlined look of removing the Group Size, Demographics, Category Colors, and Notes.

History: If it’s important to see some stats on past customer visits, leave the History field turned on.

Wait Time Quotes: For those businesses who do not give an estimated time, the wait time could be switched off. For those who do give a time, there are two options. Normal will be 5 minutes, while Last Time will show the last wait time selected.

Image: Choose to have the spinner default to 5 minutes or to the last wait time quoted.

 

Sunday, June 15th, 2014 .

Want to better remember seating requests for waiting customers? Or note which visitors are celebrating special events? NoshList lets you enter any notes you like, and they can be easily scanned from the waitlist view so you can better stay on top of things. They can also be viewed in the customer history view and the downloadable reports.

With the new Quick Notes feature, you can define as many pre-set notes as they would like to appear when a party is added to the waitlist. It’s great for common events, such as birthdays and anniversaries, or popular customer preferences, like dietary restrictions. They can even be used for tracking popular items people might order or specific things you may want to track in analytics.

quicknotes image

 

The nice thing about QuickNotes is they speed up the process of adding parties because they can be selected from a list rather than typed out. Also, they make it easier to standardize how people enter important information across time and people.

You can edit QuickNotes in the app settings individually:

quicknotes app

 

Or you can update them all at once in the settings on the WaitList website. If you have multiple devices the changes will synch so they are the same across all devices, but you will need to just go to the settings page on the other devices to trigger the sync.

quick notes web

Friday, October 30th, 2015 .

Looking for an easier way to take reservations?  Waitlist Me has a new feature for customers to schedule reservations (or appointments) from your website, and it as easy as adding a link or line of code to set up.

You don’t need to set up any complicated rules for how many reservations are available at what times, as reservation requests will come to you for quick approvals within the Waitlist Me app.  You’ll receive a notification alert so you know when to check, and reservation requests will be highlighted at the top of your main waitlist page as well as on the daily reservation views.

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When you approve a request in the app, the customer automatically gets a confirmation text with their time, and the request becomes a confirmed reservation and appears in the reservations area of Waitlist Me.  If you decline it, the customer receives a text notifying them that it could not be scheduled.

The new remote reservation feature builds on the previous remote adding functionality for waitlists, so now businesses can choose between options of allowing customers to add themselves to the waitlist, schedule reservations, or both.

To enable the feature, log into Waitlist Me, go to the Settings area, and then choose to customize the Public Waitlist Page.  From there you can turn on remote reservations and customize things like the information you require from customers, whether you’d like to skip the approval step to have them automatically scheduled, and more.

Here is how the Settings look:

add-remote-settings

 

The Public Waitlist is one are where customers can see the Make Reservation option.

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And when they press on that it will allow them to enter their info and requested reservation time.

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Another option is to use the Widget on your own website.  Here is an example of how that looks and you can customize the look and feel of the web widget in the Waitlist Me settings.

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Friday, January 13th, 2017 .

appointment-calendarIn 2017, don’t get another paper appointment book. Waitlist Me’s appointment management options can help you manage your time and customers better than pen and paper ever could. Whether it’s a salon, barber shop, or similar business, you can leave your scheduling nightmares behind and make managing appointments simple. With a quick set up and easy to learn interface, we can help you start the new year on the right foot.

When the phone rings, instead having to look everywhere in an appointment book, Waitlist Me lets you see your availability at a glance in an intuitive digital calendar. Monthly and weekly views show counts of your scheduled customers so it is easy to see the big picture on when you have availability. Then in the daily view you can see appointments broken out by time and stylist. When scheduling appointments for a team of employees, simply check one screen to see who has an opening. You can easily find the best appointment times for your clients and send them text confirmations and reminders.

When a potential client walks in without an appointment, you don’t need to scramble to figure out if you can fit them in. Quickly see your availability for that day and give them an accurate estimate of how long it would be until you can help them.  You can even give them the freedom to walk around while they wait and text them when you are ready for them. Waitlist Me will help you improve your guest’s experience and make smarter business decisions faster.

Another great benefit of going digital with Waitlist Me is the flexibility to check your appointment calendar from any computer, tablet, or smartphone. So if a valued client calls when you aren’t at the salon and asks when you can squeeze them in, you don’t need to head back to look at your appointment book.  Or if one of your stylists calls in sick on your day off, you can do all the rescheduling from home. With Waitlist Me, you won’t have to worry anymore about carrying around your appointment book, driving back to the salon, or even worse, losing your appointment book. Try it out for free today.

 

 

 

 

 

Tuesday, August 8th, 2017 .

The move-in rush. The “can we meet for 5 minutes to sort out my schedule?” emails. The all-at-once campus crush as students, faculty, and staff jockey for rooms and resources. There’s nothing like back-to-school season on a college campus. This year, give your “welcome back” spiel with a hearty dose of “we got this!” and then take a well-earned breather. When you tap a waitlist management app like Waitlist Me, you’ve got this back-to-school thing completely under control.

Not sure how to put a waitlist to work at your college or university? Here’s how schools are already using Waitlist Me:

Schedule counseling appointments with academic advisors

With the first day of classes coming up quick, every student’s scheduling concern is a top priority. Add on a new class of freshmen who are just settling in, and you’ve got a slew of counselors who need a better way to manage the onslaught of appointment requests. Waitlist Me keeps every appointment in one place and lets anyone (a receptionist, a student, the counselor in question) book time from wherever they are (a coffeeshop, an office, a dorm room at 2 a.m.). That means no email back-and-forth and no begging for a drop slip while you’re in the lunch line. Win-win, right?

Manage professors’ departmental office hours

Office hours from 3 to 5 p.m. on Mondays and Thursdays sounds great—until you pop by the office in question and realize you’re one of 50 students who had the same brilliant idea. Waitlist Me eases the line, allowing students the opportunity to get the help they need on classwork without spending their entire afternoon holed up in a hallway. The public waitlist feature lets them check on their spot in line and allows professors to shoot them a text when it’s their turn, ensuring that appointments aren’t forgotten and nobody’s time is wasted.

Divvy up access to student activity areas

There’s nothing relaxing about a game of ping-pong when there are two other groups of potential players tapping their paddles just a few feet away, waiting for you and your friends to hurry up, already, geez. Instead of calling dibs on the next game and then defending marked territory, a waitlist system lets everyone enjoy their free time—and know exactly when it’s their turn to crush their roommates at pong or pool or whatever it is the kids are playing these days.

Book writing centers, computer labs, and other resources on the fly

You’re continually striving to give your students and your teachers the best resources money can buy. Now, give them a chance to use them to fullest. Waitlist Me lets your entire school community see if there is a wait for popular resources and how many people are waiting.  The add yourself features let them join the waitlist instantly, no matter where they are or what sort of resources they need to utilize. Leaving their dorm rooms for the library? Easy. Making plans to meet up with a group in the middle of the quad? Consider it done. Checking to see when they can meet with a writing fellow? Not a problem.

Streamline student appointments in financial aid and administrative offices

Students struggling with intricate administrative problems aren’t one-time, five-minute stop-ins; they’re repeat visitors who are frustrated that they’re back in your office again. Waitlist Me lets your admin staff keep tabs on on-going issues with a notes feature built right into the app. Before a student walks into for a meeting, you’ll know immediately what it is your team has already tackled and what’s left to fix, freeing you up to address the problem rather than rehash it.