Tuesday, October 27th, 2020 .

Waitlist Me’s Pro & Platinum subscriptions offer more opportunities to tailor the customer experience to fit your brand image and messaging by allowing custom HTML to be added to key touchpoints. You can customize several of the views customers see when scheduling a reservation or joining the waitlist as well as the views of the public waitlist they can see while waiting and after they have been served.  

Add Yourself – When using the Add Yourself features on the main web widget and kiosk views, you can include a block of HTML to the page to display rich-formatted text and images. On the main view before customers enter the information you might provide information about rules for scheduling, requirements for entering your business, or anything else that might be helpful to customers when joining your waitlist or making a reservation. You can also add different HTML to the confirmation page that customers view after they add their info and submit their request. Helpful information here might include a link to a restaurant’s menu or a store’s catalog, so people can browse and make selections while they wait. 

You can add plain text, HTML, links, and/or pictures. Make changes by logging in to www.waitlist.me and  going to Account > Settings > Add Yourself. In the Main View section, there’s a link for Edit HTML; use this for the main widget view. Further down on the Add Yourself settings page there’s an option for Confirmation & Approval. There you’ll see another link for Edit HTML; use this for the confirmation page.

Public Waitlist Page – When you add customers to the waitlist or they add themselves remotely, there is an option to send them a confirmation text with a link to the Public Waitlist page. Custom HTML can be added to the bottom of this page for customers to view while they wait. Details about sales, links to menus/catalogs, or instructions for signing up for a rewards program could all be a great way to help customers pass the time while they are waiting. 

Public Waitlist Custom HTML Statuses – Once you’ve notified a customer that you’re ready for them, the table view of the public waitlist will no longer be visible and a graphic showing a ‘Ready!’ sign will appear. After customers are checked off the list, they’ll see a ‘Thank You’ picture. Change one or both of these to your own pictures by going to Account > Settings > Public Waitlist > Colors & Custom HTML > HTML Statuses. You can also customize the status text that appears in the boxes at the top of these views. See more details here.

Tip! Custom HTML allows you to include images that are hosted on your website or another location. If you need a service to host your images, we suggest checking out Cloudinary or Imgbb

Full-page Custom HTML Display – For the ultimate options in customization, the Platinum subscription offers the ability to fully re-create the web widget and kiosk views using HTML, CSS and JavaScript. You’ll need a web developer to use these features. You can change all the visual elements of the view while still taking advantage of the structured data elements and key features like the wait estimates. And of course, you can add your personalized branding throughout each screen customers see in the process of joining the waitlist and scheduling reservations. This page has more information on these options. 

Thursday, April 21st, 2016 .

We are happy to announce the winners of our special giveaway for Charleston area businesses that we did as part of the opening of our Charleston headquarters. Charlestonians were invited to submit names of local businesses that they’d be happier visiting if the wait wasn’t so bad.  In turn, Waitlist Me would select the top 10 submissions to provide a free year of the Waitlist Me service to help improve their wait experience.

Here are a couple of our favorite submissions:

“This is the best brunch/breakfast/lunch on Folly Beach. The wait is consistently 30-45 minutes, no matter when you visit, and there isn’t really a great waiting area, so most people have to stand in the parking lot.”  –  Lost Dog Café customer

“I love Hyman’s, but it is so crowded in the summer and tourist seasons.  I think locals like me would go there more often if the lines weren’t so bad or there was a better way to know when its your turn”Hyman’s Seafood customer

“They’re the BEST brunch spot in the area…and they do an awesome dinner service as well. They take reservations, but it’s really tough to walk in and get a spot.”High Thyme customer

And here is the full list of winners:

  • 167 Raw
  • High Thyme
  • Hymann’s Seafood
  • Kaminsky’s
  • Laura Albert’s
  • Lost Dog Café
  • Old South Carriage Co.
  • Page’s Okra Grill
  • Taco Boy
  • Tavern & Table

 

Customers are feeling the pain of having to wait, and businesses can use Waitlist Me to dramatically improve this experience. Waitlist Me makes it easy to manage a waitlist and send customers text notifications when ready for them, allowing customers the freedom to walk around and enjoy more of the beauty of Charleston while they wait.

Thursday, May 4th, 2017 .

With spring comes warmer weather and sandal-shoppers, and more customers in your salon. Don’t leave them stuck sitting on a bench, frustrated with the wait times. With Waitlist Me, you can give your clients the freedom to take a walk in the spring weather while tracking their wait on their phone…without losing their spot in line. They will receive a text notification when they are added to Waitlist Me, and can check to see how many people are ahead of them from their phones. Then just press a button to send a text notification to let them know when you are ready for them.

An easier waiting process will encourage customers to return and refer friends. Waitlist Me also allows you to schedule reservations, so you can keep things running smoothly with both your regular visits and larger bookings like for birthday parties, bridal showers, and outings with friends. Reservations for the current day will automatically appear in the same view as your waitlist so managing your schedule and walk-ins is a breeze.

When giving their name, customers can also specify what they would like for a service, from the person they would like to help them to the style of manicure or pedicure they would like. This makes it easier to schedule them for available or preferred nail technicians, and speeds up the entire process, so you can serve more people per day while providing a more and a more relaxing experience for your clients.

With a waitlist system that gives you more valuable information, you can measure how many people are coming into your salon every day, and how quickly those customers are being helped. This will help you improve the wait estimates you give to your clients and improve their wait experiences. Set your nail salon above the rest by streamlining your services and getting rid of paper waitlists and reservation books. No more remembering to buy another reservation book, losing pens, running out of space and deciphering illegible handwriting.

Spring is the perfect time to clean up your reservation system, so try Waitlist Me.

Wednesday, May 11th, 2016 .

Let your customers check themselves into your waitlist or reservations from your website or when they arrive at your restaurant.  It is convenient for customers and will save your business time and money.

Waitlist Me makes it as simple as pasting our widget on your website or using a unique page we host for you.  And it is seamlessly integrated into our waitlist and resource management service that has been proven to reduce walkaways and improve customer satisfaction.

We have had our add yourself features available for some time, but we recently added some new features, simplified the customization and settings, and created this new video to show how it all works:

 

Here is an example of how it can be used for self check in at your business

add self ipad kiosk

 

Or it can be easily integrated into a website like in the example below

add self site

 

 

 

Wednesday, June 5th, 2019 .

Rates of stress, depression, and anxiety have only increased across the globe thanks to a variety of factors, from work to politics to personal matters. And guess what? Most people aren’t actively working to alleviate the causes of their symptoms. That means that on a good day, one out of every two people walking through your door is one big stress mess. Yikes.

What does all that mean for you and your business? Nothing good. Stress, anxiety, and depression…

  • Encourage customers to stay home
  • Turn people into penny-pinchers
  • Make them put off maintenance-type appointments, like healthcare and car servicing appointments
  • Prevent guests from enjoying themselves when they do go out

Sure, you can’t eliminate the sources of their stress. However, you can make your place of business into more of a refuge from the stress of their everyday life. Keep reading for tips on how you, as a business owner or manager, can help your customers stress less.

Rearrange your space

No one wants to be in the way. Unfortunately, if you haven’t thoughtfully designed your waiting area layout with your waiting customers in mind, chances are someone will be.

To solve this problem, spend some time watching the way your guests use the space you’ve given them. Where do they tend to stand? Where do they most frequently sit? What space isn’t being utilized? When do people look awkward or uncomfortable? Then, change up your waiting room’s layout based on those observations.

Offer up directions

The momentary panic of walking into a new destination and having no clue where you should go or who you need to check in with or what the heck is going on is real. That same panic sends adrenaline coursing through your veins, which elevates your stress levels and dings the effectiveness of your immune system—all because there was no clear signage!

Forget that. Ensure your guests know what to expect and where to go when they arrive if there isn’t someone to greet them. A sign on the door or on a placard placed in the entranceway or by a check-in desk or kiosk is an excellent improvement.

Turn down the volume.

You don’t have to run a spa to provide your guests with a calmer experience when they walk inside. If your business is in a busy area, consider window coverings that will dampen the sound of outside traffic. If you receive a lot of phone calls, try switching your desk attendant to a headset or using flashing lights rather than a loud ringer.

Also: ditch clocks that audibly tick, oil squeaky door hinges, and put felt pads on the feet of screeching metal chairs.

Change the channel

If your waiting area includes televisions, select programming that’s more likely to take your customers’ attention off whatever is worrying them. Instead of news, finance, or health-related shows, go with lighter fare. Think: home design, cooking shows, or sitcom reruns.

Radio more your style? The faster the music is, the more stress it will cause your guests. Instead of more jarring pop hits or dance beats, go with oldies, singer-songwriters, or classical music.

Rework your waiting system

Want your guests to enjoy every minute in your place of business? Looking to prioritize their needs and prove that you’re really listening to them? Seeking to cut walk-outs and improve the overall efficiency of your enterprise?

We developed Waitlist Me to help you hit all these goals. Waitlist Me is a free app that lets you manage your waitlist and reservations better. It lets you notify guests by text when they’ve reached the front of the line, eliminating the fear that they’ve missed their moment. It also lets you take notes on their special requirements or concerns, so you can make sure they aren’t forgotten.

And that’s just the beginning! Our full set of Premium and Pro features are crafted to give your customers the best experience possible, all while helping you run a better, faster, more cost-effective business. Decrease customer stress, make more money—how does that sound? Answer: Awesome!