Wednesday, May 11th, 2016 .

Let your customers check themselves into your waitlist or reservations from your website or when they arrive at your restaurant.  It is convenient for customers and will save your business time and money.

Waitlist Me makes it as simple as pasting our widget on your website or using a unique page we host for you.  And it is seamlessly integrated into our waitlist and resource management service that has been proven to reduce walkaways and improve customer satisfaction.

We have had our add yourself features available for some time, but we recently added some new features, simplified the customization and settings, and created this new video to show how it all works:

 

Here is an example of how it can be used for self check in at your business

add self ipad kiosk

 

Or it can be easily integrated into a website like in the example below

add self site

 

 

 

Thursday, April 21st, 2016 .

We are happy to announce the winners of our special giveaway for Charleston area businesses that we did as part of the opening of our Charleston headquarters. Charlestonians were invited to submit names of local businesses that they’d be happier visiting if the wait wasn’t so bad.  In turn, Waitlist Me would select the top 10 submissions to provide a free year of the Waitlist Me service to help improve their wait experience.

Here are a couple of our favorite submissions:

“This is the best brunch/breakfast/lunch on Folly Beach. The wait is consistently 30-45 minutes, no matter when you visit, and there isn’t really a great waiting area, so most people have to stand in the parking lot.”  -  Lost Dog Café customer

“I love Hyman’s, but it is so crowded in the summer and tourist seasons.  I think locals like me would go there more often if the lines weren’t so bad or there was a better way to know when its your turn”Hyman’s Seafood customer

“They’re the BEST brunch spot in the area…and they do an awesome dinner service as well. They take reservations, but it’s really tough to walk in and get a spot.”High Thyme customer

And here is the full list of winners:

  • 167 Raw
  • High Thyme
  • Hymann’s Seafood
  • Kaminsky’s
  • Laura Albert’s
  • Lost Dog Café
  • Old South Carriage Co.
  • Page’s Okra Grill
  • Taco Boy
  • Tavern & Table

 

Customers are feeling the pain of having to wait, and businesses can use Waitlist Me to dramatically improve this experience. Waitlist Me makes it easy to manage a waitlist and send customers text notifications when ready for them, allowing customers the freedom to walk around and enjoy more of the beauty of Charleston while they wait.

Wednesday, March 30th, 2016 .

The Waitlist Me widget allows customers to add themselves to the waitlist and reservations. It is convenient for customers and saves you the time of having to take down information over the phone.

Whether you choose to have customer requests automatically approved or pending an approval step in the Waitlist Me app, we have a new feature that you can use to limit when these requests can be made.  This helps avoid confusion where a customer might try to add themselves to the waitlist when you are closed or not taking waitlist requests.

Now you can decide if you’d like the widget to take requests all the time with the “24/7” option or you can set the days and times that it would do so.  During the times that you choose to take requests the widget would display as it normally does.  During other times it would show a message you can customize on not being available at that time.

widget times

 

The new widget time display settings are part of the Waitlist Me Pro service.

Thursday, March 24th, 2016 .

Waitlist Me has a couple options for allowing customers to add themselves to the waitlist and reservations.  It also offers variety of ways to customize the process to the needs of different businesses.

A few months ago we released a web widget that businesses can easily add to their websites.  Many businesses told us how much they liked the new widget.  As part of the feedback we received, we found ways we could make implementing and using the new widget even simpler, and we added an option to use the widget on a hosted page.

The new widget page allows businesses to just link to their unique URL from a website, blog, email, or whatever.  The widget page is easier for less tech savvy businesses, and there is no need to involve a web developer to make sure it is added correctly to the website.

The widget page is also especially well-suited for businesses that allow people to add themselves to the list when they arrive at the business.  All you have to do is put the URL into the browser of any tablet and you have your own check-in station.  By setting the widget option to only show the “Add Yourself” screen, and not the estimated wait you might show on a website, it simplifies the page even further. You can also add custom instructions and images to the bottom of the page for more clarity.

iPad stand1 copy

 

When asking customers to enter themselves, the simpler you make the interface, the less chances there are for mistakes and frustration.  The hosted widget page makes it easy for your customers to add themselves, which makes it easier for you.

Wednesday, March 16th, 2016 .

We are happy to announce the opening of a new headquarters in Charleston, South Carolina.  Waitlist Me started in the Silicon Valley by former Google employees as NoshList, a popular restaurant app, and expanded to serve businesses across multiple industries.  As part of the company’s aggressive growth plans, Waitlist Me considered a wide range of options and was attracted to Charleston for a number of reasons.

“Charleston is a true hidden gem for tech start ups,” said Brian Hutchins, Waitlist Me CEO, “When you consider the beauty of the area and all the things the city has to offer, it is hard to beat the quality of life, and that is a key strategic advantage in attracting and retaining top talent.  Furthermore, smart investments made in infrastructure and programs to support business innovation are starting to pay dividends in Charleston, and the local tech economy is evolving rapidly. Waitlist Me has an office at the Charleston Digital Corridor, is part of the Harbor’s Propel accelerator program, and will be exhibiting at the DigSouth.  These are a few examples of very valuable initiatives that have come into their own relatively recently.”

To celebrate the occasion, the company will be giving away a free year of its Premium service to ten Charleston businesses that need it most, based on suggestions from locals.  The offer is designed to raise awareness around how technology can improve wait experiences in Charleston.  It also opens up ways for the broader community to engage and share ideas.  Many businesses are still struggling by using paper or clunky buzzer systems, and don’t realize there are better ways to manage their waits.  People that visit these places feel the pain though.  Nominating a business for the prizes is as simple as visiting www.waitlist.me/charleston and sharing a business name and experience that could be improved.

Charleston is well known for its hospitality, and Waitlist Me is tool local businesses can use to help offer the exceptional level service that makes it a top tourist destination as well as a great place to live.  Instead of just standing around bored or frustrated, waiting customers could take a nice stroll, experience more of the city, shop, and more.  It’s a win-win for everyone, and we are hoping people will help us spread the word.