Monday, September 20th, 2021 .

Waitlist Me makes reservations and appointments simple with intuitive calendar and list views. It’s easy to schedule and manage your customers in our iOS and Android apps or from a browser on our website.   

The Pro & Platinum levels of our service offer greater flexibility and control over scheduling rules, including setting business hours, adding party limits, and blocking off whole days, among other features. We recently added a few more customization options to these calendar views to increase the efficiency of some activities.

Now it is even easier to find openings by room and by group size. You can choose to view this information next to the table names for quick reference by pressing the people and the room icons in the header bar. The group size and room name will then be visible in the column headers under each table name.

You can also sort the order of the table columns by these new dimensions using the ‘Sort by’ option on the top left. Choose to sort by rooms if you know you want to fill one room before moving to another. Sort by size to quickly find all the tables large enough for each party as you’re entering reservations. Use the ‘More’ option on the upper right of the sorting menu to add a secondary sort criteria and whether to display in ascending or descending order.

One additional improvement is being able to see the names of scheduled customers in the daily calendar view time blocks. If more than one customer is scheduled for a given time and table, just tap the box to see the details.

If you haven’t updated your reservation settings recently, we would also recommend going through this page to see some of the other features and personalization options.

Monday, September 6th, 2021 .

Due to significant fee increases from US mobile operators for sending text messages, we will no longer be including unlimited notifications in the subscription prices of US plans. Instead, we will include a bundle of notifications each month and the ability to pay separately for messages sent above this monthly allotment. These changes will affect all new signups from September 6, 2021 and apply to existing customers from Oct 4, 2021.

Our goals continue to be to offer the best value in waitlisting and scheduling services, while providing the flexibility for different businesses to send as many notifications as they need. It is important to note that the increases in mobile carrier fees affect all services sending text messages, and we believe that even with our latest plan updates that Waitlist Me will continue to be the price and value leader in its category.

The Premium plan includes 1,000 notifications per month, Pro includes 2,500 and Platinum 5,000. For businesses with heavier messaging needs, additional text and call notifications can be sent at a rate of $0.02 per notification, deducted from a prepaid balance. 

Monthly notifications reset when monthly subscription payments are processed. For users on annual plans, they reset every 30 days starting from the original payment date. Payments for adding to the prepaid balance can be made from the Account area of the Waitlist Me website, and there are settings to make it easy to auto-refresh the balance when it gets low.

Most businesses currently using our services would not hit these notification limits, and thus would not be affected by this update. Waitlist Me has several settings and options for sending notifications, so businesses can control when they don’t need to be sent. There are ways to monitor the usage of both the notifications that are included in the plan each month as well as the ones that are charged separately. The number of monthly text and call notifications sent can be viewed in the Settings area of the apps or in the Account area of the website. The website also shows a record of messages sent and the associated costs in the Messaging Costs area of the Billing History. 

Friday, August 20th, 2021 .

One key benefit of using a system like Waitlist Me is the increased customer satisfaction that comes with providing more accurate wait time quotes.  It can be challenging for staff to estimate the wait times correctly, and it can be frustrating for customers when they are told wait times that don’t turn out to be correct.  There are several ways Waitlist Me helps you make smarter wait estimates, and we have recently added new features to the browser version of the service that can be accessed by logging into our website.

Experience has shown that being able to see the actual waits next to the wait estimates helps people improve their wait estimates over time, as it provides a key feedback loop for knowing how accurate estimates are and when they need to be adjusted based on changes in traffic patterns.  

In addition, Waitlist Me has a couple ways for suggesting wait times based on rolling averages and historical wait times.  The rolling average method recalculates estimates every time a party is marked as served and includes settings for how long of a time period to use and how to treat parties of different sizes.  The historical wait method provides suggestions based on daily patterns by using past data for each hour and day of the week.  

In addition to seeing real-time smart suggestions as customers are served, there are graphs that show this data over time and by party size.  These graphs have been available in the tablet versions of the Waitlist Me apps and are now available in the browser version.  Check out this article for more details on the smart wait estimates and graphs.

Saturday, August 14th, 2021 .

The pandemic has changed many aspects of business and everyday life, and the importance of customer convenience is absolutely not going anywhere. Consumers have become used to almost every interaction being as fast, simple, and convenient as possible, and this trend is encompassing every industry in our lives.

Grocery shoppers are still doing curbside pickup, ordering an entire household’s supplies with the tap of a few buttons.

The routine of getting a haircut includes reserving a time slot online at a salon or joining the waitlist at a barbershop.

Getting your car worked on at the dealership can now include them sending you a text when that brake job is done.

Society is quickly learning that this isn’t a fad like the Atkins diet in the early 2000s. This way of doing business is here to stay, and businesses that fail to adapt are simply going to get left behind. Customers are done with wasting away in a lobby or waiting room when they could be relaxing in the café down the street.

Here’s a quick 10 second thought exercise: Let’s say you bring your dog to one of two groomers that are right next to each other in the same strip mall. These groomers are nearly identical, and there is about a one hour service time for both of them. The only difference between the two? One of them has an electronic service that will text you when Fluffy is ready, allowing you to grab a milkshake at your favorite burger joint down the street. The other groomer has a lovely waiting room that offers the luxurious aroma therapy of wet dog scent, and the tranquil sounds of a dozen dogs that very much do not want to be getting a bath. Which would you choose?

Everyone has to wait in life, but not everyone has to wait the same. Processes that were previously mere conveniences have turned into must-have features across many industries, with wait times and crowds being two of the main factors that need to be optimized.

Keeping customers waiting can have a devastating impact on any business. They might spend less, leave a bad review, or walk out your door, never to return. Waitlist Me is an app that keeps customers happier while they wait.

How do we do that, exactly? It’s a breeze. Waitlist Me brings your waitlist from a crowd in your lobby to an easy-to-manage digital interface. Our app makes it simple to see waiting customers at a glance, provide accurate wait estimates that are tracked in real time, and notify customers with a text or automated call message when their table is ready. It also has a number of other features like reservations, table/resource management, and the ability for customers to add themselves from a kiosk, your website, Google, or even a QR code. Letting customers join the list before arriving and skip waiting in the lobby is a great recipe for customer happiness, which can also lead to higher revenues and better reviews.  

Monday, August 9th, 2021 .

For serving customers more effectively, Waitlist Me has a set of features for managing tables across a couple main views.  The floorplan view displays tables as they would appear spatially across one or more rooms with the basic table sizes, shapes, and positioning.  The grid view gives a flexible way to sort and view tables by different dimensions such as section, size, and status.  The views can be used together or independently, depending on business preferences, to track availability and easily know where to seat the next customer.

Previously, the phone versions of our apps only offered a list view of tables, optimized for smaller phone interfaces.  To provide more flexibility in managing customer visits across devices, we have recently added the floorplan view and features to our apps for iPhones and Android phones.  While detailed floorplans can often be more efficiently managed on larger devices like iPads or Android tablets, the phone versions are great for managers that may want to zoom in on a particular area or servers wanting to keep tabs on their sections from their phones.   

Features for setting up and managing sections and layouts are also now available on the phone applications, along with the tools for placing tables, lines, and data elements in the floorplan edit mode.  Check out this page for more information on setting up floorplans.