Thursday, June 21st, 2018 .

Soccer? Olé! For restaurants and bars around the globe, it’s a fútbol frenzy as fans around the world grab their jerseys and get their watch game on.  And since Waitlist Me is international and available in over 60 countries, it is a great tool for businesses everywhere to score a victory with their customers.

Whether you’re running a team-specific bar with patrons all cheering for the home team or your business has viewing screens for soccer fans watching every game, Waitlist Me is here to help you keep up with the crowds.

Wondering how a waitlist and reservation app can help you keep customers coming back, game after game? Here’s how food and beverage businesses are using it to do exactly that, right now.

Ensuring diners never lose their spot in line

Vibrating pagers are just one more thing for your guests to keep track of, and yelling names? Well, that’s annoying (and easy to miss when you’re in the middle of a rowdy crowd). Waitlist Me solves the “Wait, did they call our name?” problem with text notifications. Now, nobody misses a beat (or a minute of the action).

Kicking clutter to the curb (and seating guests faster than ever)

Rustling appointment books, piles of sticky notes, and a smudged grease board slow you down. With a slew of things to check and update, your hosts have tons of tasks to take care of that have nothing to do with showing your customers a good time. Waitlist Me eliminates paper clutter and gives hosts the ability to add and seat parties with a glance and a swipe.

Winning over new-to-you diners

A scrum of soccer fans in your waiting area can make new customers turn tail. Don’t let your popularity turn off potential guests! Waitlist Me helps you maximize foot traffic by setting your queuers free. Thanks to text notifications and a public waitlist they can check for ETAs, they don’t have to stand around your hostess stand. That means new walk-ins feel welcome, even when there’s a wait.

Offering up accurate wait estimates without the guesswork

No tapping toes here! Waitlist Me takes guesstimates out of the waiting game. Our app shows accurate wait times right on the home screen, so your hosts can relay wait times to diners with just one glance, saving you time and frustration.

Putting specials on display

From early opening times and viewing party schedules to appetizer and drink specials, you have a lot of news to share with your guests. Waitlist’s Public Waitlist feature is a simple way to ensure they’ll see important things you want to share while they wait.

Keeping track of special requests for every party

Every time you add a party to your waitlist, you can add a note with their needs or special requests. Do they want a corner booth? A TV tuned to the England game? A high chair? Wheelchair access? Add a note and get it right the first time, guaranteed.

Host viewing parties for two games simultaneously

Hosting viewing parties for a couple games that are on at the same time? Waitlist helps you do that in a snap. You can add folks to each game’s list and seat them accordingly—without any fights over which TV is tuned to what game.

Entertaining customers while they wait

Our Public Waitlist feature lets you customize what you show your guests—and this World Cup season, you can go way beyond your logo and brand colors. It’s easy to add GIFs, music, images, and videos. Hook it up to a TV screen in your waiting area, and customers will be glued to the screen, not their watches.

Letting fans jump in the queue from wherever they are

With Waitlist Me’s Add Yourself web widget, your diners can go for that last-minute pick-up game without worrying about grabbing a table later. As soon as they wrap up on the field, they can hop on your waitlist from a smartphone and never miss a game or a meal.

Tuesday, June 19th, 2018 .

Ever wondered how to change the information on your Google Knowledge Card? The Knowledge Card is the helpful information that can appear off to the right in a Google search.  You may not realize that you can customize the information and images in this area of the search results, and can even add a link to your Waitlist Me widget, so customers can easily add themselves to the waitlist or send reservation requests.

Here is an example of the Google Knowledge Card in a search result.

 

If you’ve never claimed your business on Google, take that first step here: https://www.google.com/business/

Once you’ve verified your business, adding your reservation link is simple. First, get your Waitlist Me reservation link handy. Login online and then go to Account > Settings > Add Yourself and copy the link for your widget page. It should look something like this:

 

Then, sign into your Google My Business account. From there:

  1. Choose the location you want to edit.
  2. Click into the URLs section.
  3. Add your Waitlist Me link to your reservations page.
  4. Click Apply.

 

 

That’s it! While you’re there, you can always scope out your pictures and make sure the best ones are showing up in your search results. The pics you upload should in JPG or PNG format. Choose a great glamour shot of your business for your Profile Picture, and then use a square picture for the Logo field. Add a few more pics of the inside, outside, and product to round out your profile!

Here is more on how to use the Waitlist Me web widget page to let customers to add themselves to the waitlist or schedule reservations.

 

Wednesday, June 6th, 2018 .

At Waitlist Me, we focus on helping businesses transition away from pen and paper or overly complex services. Making waiting less painful is a win for both the guests and the staff. Of course, waitlist management is only one way to streamline operations and work smarter, not harder. In this article from Dumpsters.com, check out a few more resources that show how to use technology to improve the guest experience.

Monday, June 4th, 2018 .

Aromatherapy facials, deep tissue massages, seaweed body wraps—all things R&R are on our radar this summer.

While your guests sip champagne and slip into jacuzzi tubs, we’re setting aside our cucumber slices. Why? Because dare-to-bare beach season is here! We’re revving up our waitlist and management app to help you handle the hustle and bustle of weekend trips, girls’ getaways, and long afternoons of head-to-toe pampering.

Here’s how Waitlist Me can help spas and salons crank up their customer service.

Balance walk-ins and reservations

There’s no need to fuss over the different types of clients you serve! Waitlist Me lets you handle them all with ease—and see where you can squeeze in a walk-in among a slew of reservations.

Keep tabs on multiple locations

Waitlist Me ensures that owners and managers of multiple locations don’t have to twiddle their thumbs wondering how business is going or tie up the phone lines. Our Multi-Location Management lets them check in 24/7/365 from wherever they are.

Let guests check themselves in

A line at your check-in desk can turn customers off. With Waitlist Me, though, you can quickly set up a Self Check-In Kiosk where guests can DIY instead of stand in line (and get to the R&R part of the visit way faster).

Offer accurate wait times

No more hazy estimates about how long it’ll take to finish up those French tips. Tracking actual waits next to estimates helps your staff learn to quote waits more accurately and know when things are running behind.

Ensure that every front desk attendant is in the loop

Forget about sharing a single reservation book with three hosts! Multi-Device Sync lets you put Waitlist Me on as many devices as you want, letting you ramp up staffing (and dial it down) whenever you need to.

Check availability at-a-glance

Waitlist Me is designed to be intuitive to use. That means your front-of-house staff can spend more time on customer service and less time scrolling through a zillion complicated screens.

Enable guests to wander while they wait

When a customer reaches the front of the line (or their masseuse becomes available), Waitlist Me lets you text them for free to let them know. And if they’re a few minutes away? No sweat. They can text back (and never have to worry about losing their spot).

Allow customers to make appointments on the fly

A spontaneous pedi? Why not! Our Add Yourself Web Widget is a second-tier feature that lets guests add themselves to your waitlist from wherever they are, no phone call necessary.

Offer a public waitlist

With Waitlist Me, there’s no need for toe-tapping impatience. Pop the public waitlist feature on a monitor or TV screen in your lobby, and guests can see for themselves where they are in line.

Track your ROI on-demand

Our app’s Pro-level analytics run in the background 24/7, making it easy to spot trends in the popularity of your services or employees.

Wednesday, May 23rd, 2018 .

Renting shoes and perfecting the art of bowling-without-bumpers is a favorite memory of Waitlist Me’s app developers, and we’re thrilled that our favorite outing of old is back in favor with everyone from teens to millennials to families with kids.

Seeing a surge in your clown shoe-clad customers? Waitlist Me is a waitlist and reservation app that can help you smoothly manage the increase in traffic—and turn new customers into loyal fans.

Here are 3 ways our app can help any bowling alley gain new business (and improve customer service) today.

Prevent walk-outs when there’s a wait

A line at the door can make any strike-happy group turn tail and hit up a pizza parlor or movie theater, instead. Waitlist Me helps you keep customers regardless of your wait time. How? By making that line disappear.

Thanks to unlimited text notifications for users in the U.S. (and pay-as-you-go texting for Waitlist Me’s international plans), you can add groups to your waitlist and then let them roam free until a lane becomes available. They could grab cheese fries and a pitcher of beer at your snack stand, shoot pool and play PAC-MAN in your arcade, or window-shop their way down the street. When they’re first in line, you can send them a heads-up via text.

Perfect for:

– Bowling alleys with limited staffing (or a small waiting area)

– Checking in large groups during peak business hours

– Bowling alleys facing lots of local competing attractions

Give large groups a great time

You brought in snacks and arcade games to serve your bowlers better. But those add-ons don’t have to be after thoughts. Now, with large groups looking for impromptu hang-out spaces, your bowling alley is primed to offer a variety of fun options for everyone, including the non-bowlers in the bunch.

You can use Waitlist Me to give everyone a chance to do whatever it is that floats their boat…without making ‘em stand around in long lines by themselves. How? Waitlist Me is flexible enough to be used for people waiting for lanes, your in-house food area, or even popular games like air hockey.  Text ‘em when it’s their turn, ensuring that they’re never sacrificing quality time with friends and family to hold their place in line.  You can manage lines for different activities with status colors or even set up a separate waitlist for areas that have regular waits.

Perfect for:

– Booking birthday parties, office outings, and other celebrations

– Special events, like trivia nights and karaoke

– Attracting big crowds for bowling league competitions

Make it easy for customers to choose your bowling alley

Who wants a hassle for what should be a fun happy hour outing? Not your guests! That’s why it’s essential to make it a cinch for your customers to decide to shoot the breeze at your business rather than another spot down the block. A parking lot and food specials are a great way to get ‘em coming in your door. Another tool to have in your back pocket: Waitlist Me.

The app is built to handle waitlists and reservations side-by-side, so you can forget about that mess of sticky notes cluttering up your front counter. Customers can call before they come, walk right in, or even add themselves to your waitlist or make a reservation online. And, thanks to the public waitlist feature, they can check your ETA from wherever they are, whether that’s the water cooler, the bar next door, or the parking lot.

Perfect for:

– Catering to the after-work crowd

– Offering pop-up events

– Handling holidays and rainy summer afternoons