As the calendars roll over to a shiny new year, your fitness business is approaching wave after wave of busy seasons. With January comes the New Year’s resolution crowd, followed by the spring breakers and the bikini body-seekers. Make sure you have the right tools to optimize your memberships and customer service when things get busy.
Waitlist Me is the app that can help you run your gym or fitness studio better this new year. Its core features are a great place to start—learn more about them here—and here are a few additional benefits of what Waitlist Me Pro has to offer:
Get the most out of your special equipment
Specialized equipment like massage chairs, red light therapy, and tanning areas can be a big investment. Waitlist Me’s resource management feature helps you get a better return on that investment by using it more effectively. You can set up your equipment, rooms, or special services as resources, and assign customers to those resource.
Our resource management features allow you to easily track what is in use and for how long, so you can give your customers better time estimates for availability and improve your utilization rates. Combined with our built-in analytics system, you can get a better sense of your usage patterns. Not sure if you should invest in another purchase? The data the app gathers automatically can help you make decisions based on facts, not guesses.
Maximize your people resources
Experts on your staff, like trainers and massage therapists, are assets you want to make the most of. Chances are you can boost their productivity—and the value they add to your gym’s customer experience—by tweaking their scheduling or the way they interact with your clientele. Waitlist Me helps you do that.
While the regular version of the Waitlist Me app lets you schedule appointments and add customers to the waitlist to meet with different members of your staff, the pro-level follows customer activity once they get off the waitlist. The downloadable reports chart the data over time, and lets you see when you need to increase (or decrease) staffing levels and if a certain specialization or individual is in high demand.
Let customers make appointments and reservations on their own time
A waitlist is all well and good, but what if your customers could go straight from the locker room into a session with a personal trainer? With Waitlist Me Pro’s appointment widget, they can.
The web widget is an easy-to-install addition to your website that lets customers send appointment requests for staff or reservation requests for special equipment or rooms. The widget allows you to set business hours for the appointments—perhaps you only want to take them during typically quiet hours, or maybe you want to use them during peak workout periods. And, unlike old-school reservations that tether an employee to the front-desk phone, Waitlist Me Pro reservations are available online 24/7, freeing up your staff and making life convenient for your clientele.
Promote specials and events
Hosting a competition? Running a sale on merchandise? Running a bring-a-friend special? Let your customers know! Waitlist Me Pro’s customizable public waitlist feature lets you display custom messages and promotions when they check their place in line. You can bring your branding to your waitlist and include graphics, coupons, discount codes, announcements, videos—just about anything you can think of.