The holidays are coming up. You know what that means: a rush of customers eager to snap up the next big tech toy. If you can’t manage the wait times effectively, though, your customers are guaranteed to be toe-tapping their way around your displays as they wait for the next available associate. Or worse, they may just head to another store.
Waitlist Me Pro can help you turn your customers’ visit to your store into an experience they’ll be more satisfied with. Think: more referral business, glowing Google reviews, and kudos from corporate. Read on for ways our pro-level app will help you do business better.
Schedule your staff more efficiently
Prepare for the storm by tracking your team in real time and accessing reports on staffers’ past performance.
Waitlist Me Pro’s hallmark feature is resource management and reporting. The app lets you assign your associates to different areas of the store (or to different tasks), track how much time they spend with each customer, and see who is working the most and who is working the least. With this data in hand, you’re better prepared to make decisions about serving customers as things get busy.
Add promotions to your public waitlist
Running a special on certain devices or services? Sponsoring an old phone holiday drive? Recycling batteries or chargers? Let your customers know when they check in, thanks to Waitlist Me Pro’s customizable public waitlist.
This pro-level feature lets you add whatever HTML you want to the waitlist. You could include graphics, coupon codes, videos, or plain text, in addition to changing the page’s colors, adding your logo, and swapping out the wording to bring your brand voice to the app’s functionality.
Let customers add themselves to your waitlist, no matter where they are
With Waitlist Me Pro, customers no longer have to start their waiting from your store. They can use the web widget—which Pro allows you to customize more—to add themselves to your waitlist from wherever they are. It’s web and mobile friendly, which means they can access it from home or on the go.
Combine the add-me remote feature with our public waitlist and text notifications, and you’ve got the ideal customer experience. Waitlist Me Pro lets your customers live their lives, run their errands, and make their appointments—and they’ll never worry about losing their place in line.
Quote more accurate wait times
There is nothing worse than waiting around twice as long as the time initially quoted. The app has always helped store associates predict more accurate ETAs. But with Waitlist Me Pro, you can take making better estimates to the next level.
By being able to see in real-time which of your staffers are busy and which are available as well as how much time they’ve spent with each customer and when, on average, they should finish up. With Pro, you have more data at your fingertips to make smarter decisions faster.