Your boutique packed with shoppers? That’s a dream come true. Your store monopolized by a line of customers waiting for a dressing room? Now, that’s a nightmare.
Long lines for changing rooms can make people walk right out the door without giving your store—or your products—a chance. Don’t lose potential sales (or risk annoying loyal customers). Waitlist Me is a waitlist app that can help you manage traffic better and improve shopping experiences. Here’s how you could use it:
Keep customers shopping, not waiting
Browsing beats out waiting every single time, and Waitlist Me helps you let your customers do exactly that. Our text notification feature makes it easy for shoppers to take another look around your store without worrying about giving up their place in line. When you add them to the waitlist, they can check their place in line from their phone or just wait for you to text them when it is their turn.
Create an in-store kiosk
Worried about seeming pushy? Enter Waitlist Me’s kiosk mode, which lets customers add themselves to your waitlist without the help of a sales associate. All you need is a mobile device, like a tablet that runs iOS or Android, and a sign, and you’re ready to go! Bonus: Kiosk mode will free up your sales associates, too, making it easier for them to focus their energies on customers.
Turn shoppers into VIPs
There’s just something nice about a sales associate knocking on your waiting room door and saying, “Sam, can I get you a different size?” rather than, “Hey, you! How ya doin’ in there?” Waitlist Me lets you personalize your customer service from your very first interaction. We even offer a notes feature, which lets associates add brief details to each customer. Shopping for a semi-formal? Got it!
Offer a personal shopping service
A boutique-level offering can elevate any store—and add to your bottom line. With Waitlist Me, you can offer personal shopping alongside the more typical DIY variety and allow customers to book the service directly from the app. Our at-a-glance visual interface lets staffers quickly see who’s waiting for what and if you need to allocate more associates or dressing rooms to one area or the other.
Track your dressing room usage
Do you have enough dressing rooms available for your customers? Could you improve your store layout or your staffing to increase turnover time without sacrificing sales or the customer experience? Waitlist Me Pro’s analytics capabilities let you track how much time customers spend in dressing rooms, which helps you make informed decisions about your store’s future.