Thursday, November 30th, 2017 .

Whether you run a four-star fine dining establishment or a seasonal fish fry favorite, the tools you use have the potential to make your restaurant…or break it.

Forget the grease pens of yore. Forget the phone ringing off the hook during dinner service. Forget the harried servers with too-full sections (and the bored ones with too little to do). Waitlist Me Pro is the tool you need to upgrade your table, resource, and reservation management.

Here are four ways the Waitlist Me Pro app can transform your restaurant business:

Divide and conquer

Tradition belongs in your food, décor, and customer service, not in your floorplan. Waitlist Me Pro scraps the laminated restaurant layout and multi-colored grease pens in favor of an at-a-glance resource management system that shows hosts instantly what tables are available, what tables should be flipping soon, and which sections should be prioritized.

The pro-level resource management features let you create different sections in your restaurant depending on the time of day, staffing, holidays, special events—anything you can think of that would change the way you allocate your tables and your servers. Save your section layouts and enlist them with a swipe of the finger. Done!

Keep waiting customers happier with better wait estimates

With Waitlist Me Pro, even the greenest of hostesses can give an accurate quote to a customer waiting for a table. The app tracks the current amount of time a groups have been at a particular tables and makes it easy to see what tables have upcoming reservations or have been assigned to waiting customers. This visibility helps hosts predict exactly when waiting customers can expect to be seated.

Bonus: Sorting by time within sections makes it easy to see which sections have more available tables and which tables have been occupied the longest and are most likely to open up soon.  Additional statistics at the top of each section show the available tables and seats as well as the percentage of tables filled so it is simple to know where to seat the next customer.

Know your numbers

Don’t just guess how many staffers you need on hand for happy hour or holiday parties, or if you should change your sections or table layouts around.  Waitlist Me Pro offers resource utilization reportsto help you make better decisions.

The app tracks your usage data, so that you can creates reports based on various parameters. How quickly are you turning over tables? How many sections should you have on a Saturday night? Can you get away with one less server during brunch? Waitlist Me Pro’s reports will help you answer these types of questions and more.

Build your brand

When competition is stiff, you need to leverage every opportunity to differentiate yourself and your dining experience from the other restaurants in your area. Waitlist Me Pro offers you a chance to stand out from the very first point of contact.

The app’s pro subscription level allows you to add your branding to the web widget, public waitlist, and customer notifications. The public waitlist personalization, in particular, includes options to change the color scheme, status messages, and personalize the HTML at the bottom of the page so you can suggest loyalty programs, list daily specials, or display other information.

Wednesday, March 30th, 2016 .

The Waitlist Me widget allows customers to add themselves to the waitlist and reservations. It is convenient for customers and saves you the time of having to take down information over the phone.

Whether you choose to have customer requests automatically approved or pending an approval step in the Waitlist Me app, we have a new feature that you can use to limit when these requests can be made.  This helps avoid confusion where a customer might try to add themselves to the waitlist when you are closed or not taking waitlist requests.

Now you can decide if you’d like the widget to take requests all the time with the “24/7” option or you can set the days and times that it would do so.  During the times that you choose to take requests the widget would display as it normally does.  During other times it would show a message you can customize on not being available at that time.

widget times

 

The new widget time display settings are part of the Waitlist Me Pro service.

Thursday, March 15th, 2018 .

Customers that won’t shrink from your wait times, reservations you don’t have to scramble for, and relaxed hosts who’ve got the situation under control. Want to get all that and more before St. Patty’s Day? You don’t need a four-leaf clover or rabbit’s foot. What you need is Waitlist Me.

Here are the features that’ll keep your crowd celebrating—and coming back long after St. Patrick leaves town. Trust us: It’s all that and a pot o’ gold.

At-a-glance waitlist and reservation management keeps employees calm and collected

A frazzled host and a messy front desk is a big red flag for guests who come to you for a fun night on the town. Help your front-of-house crew keep their cool with the waitlist tool that makes checking reservations and adding folks to waitlists simple.  Seeing actual waits next to estimated times helps you give more accurate estimates, and using status colors and notes to organize and keep tabs on waiting customers helps you get them seated more efficiently.

Bonus! Waitlist Me is designed for people like you, me, and your hostess to use intuitively with mere minutes of training. See it in action in this overview video.

Simple texting makes customer communication a cinch

Taking a call from the jammed backseat of an Uber or the midst of a crowded sidewalk can be a struggle. That’s why Waitlist Me Premium lets you text your guests when their table is ready and lets them text back to let you know if they’re on their way or need to cancel. All you have to do is tap a button and boom! Your customers are ready to jig their way to their seats. No muss, no fuss, no empty tables.

Bonus! Text notifications set customers free and keeps frustration at bay. No more hovering around your hostess stand, no more long lines stretched around the corner, and no more crowded lobbies turning off new walk-ins. They can window shop, head to the bar, or wander around the block ‘til you let ‘em know their table is up. Phew!

Public waitlist keeps customers looped in—and off your back

The No.-1 question your host doesn’t want to answer this St. Patty’s Day: Is my table ready yet? A close second: Where are we on the list? Waitlist Me keeps customers in-the-know automatically thanks to one of our most popular features. Once they’re added to your waitlist, they’ll receive a text confirmation that includes a link to your public waitlist. In real time, they’ll see exactly where they are in line along with their wait time.

Bonus! Waitlist Me Pro lets you customize your public waitlist with your restaurant’s branding, videos, images, and text. Use it to post food and drink specials, upcoming events, and more on any available monitor or TV screen.

Multi-device sync and multi-location capabilities for easy management

Whether you’re in charge of one St. Patty’s Day hotspot or a bunch of them, Waitlist Me can help you keep tabs on every table at every location. The app is available on iOS, Android, and Web browsers, and accessible from multiple devices at once. That means you, your hosts, and your management team can keep tabs on how the holiday’s going from wherever you are.

Tuesday, January 28th, 2014 .

noshlist logo

 

The NoshList wait list app closed out 2013 with more than 22 million diners seated across 5,000 restaurants!

This past year was one of tremendous accomplishment for NoshList. From our integration with Clover to the addition of several new features to our app, our focus in 2013 was to provide the best wait list experience for our restaurant clients and their guests. We have exciting plans for 2014 and will continue to raise the bar on wait list functionality.

New features added in 2013 included a multi-restaurant management tool, the first of its kind for the restaurant industry, and a public wait list that lets restaurants display their current waitlists to guests.

Moving forward in 2014, we see huge opportunity for wait list apps to increase operational efficiencies and extend beyond just restaurants. These functionalities could take the wait list feature to any establishment where people have to put their name on a list. This includes waiting rooms at doctors’ offices and other similar places

Another technology trend restaurant operators will see this year: using one tablet to run several different restaurant applications.

In the long run, operators will stop using multiple devices, such as a POS in the dining room and a tablet wait list by the front door. Instead, everything will be conducted from one general-purpose, POS-based tablet, which will lead to several different apps all accessible from the same place.

It has been a great year, and we are shooting to seat nearly 100 million diners in 2014!

Thursday, February 8th, 2018 .

We are happy to announce that our iOS and Android apps are now fully localized in Spanish for customers with plans in over 20 countries where Spanish is the local language.  Now it is even easier for businesses and their employees in Spanish-speaking countries to manage their waitlist and reservations with Waitlist Me.

This added localization follows our international launch in December where we started with the translation of all the customer facing parts of the Waitlist Me service in 30 languages, and we will be translating more parts of our websites into Spanish in the upcoming weeks.

We started with Spanish for a number of reasons, and while doing this initial localization of our service into a foreign language we have put into place a framework for flexibly managing updates to the translations and for plugging in additional languages in the future.