Thursday, April 21st, 2016 .

We are happy to announce the winners of our special giveaway for Charleston area businesses that we did as part of the opening of our Charleston headquarters. Charlestonians were invited to submit names of local businesses that they’d be happier visiting if the wait wasn’t so bad.  In turn, Waitlist Me would select the top 10 submissions to provide a free year of the Waitlist Me service to help improve their wait experience.

Here are a couple of our favorite submissions:

“This is the best brunch/breakfast/lunch on Folly Beach. The wait is consistently 30-45 minutes, no matter when you visit, and there isn’t really a great waiting area, so most people have to stand in the parking lot.”  –  Lost Dog Café customer

“I love Hyman’s, but it is so crowded in the summer and tourist seasons.  I think locals like me would go there more often if the lines weren’t so bad or there was a better way to know when its your turn”Hyman’s Seafood customer

“They’re the BEST brunch spot in the area…and they do an awesome dinner service as well. They take reservations, but it’s really tough to walk in and get a spot.”High Thyme customer

And here is the full list of winners:

  • 167 Raw
  • High Thyme
  • Hymann’s Seafood
  • Kaminsky’s
  • Laura Albert’s
  • Lost Dog Café
  • Old South Carriage Co.
  • Page’s Okra Grill
  • Taco Boy
  • Tavern & Table

 

Customers are feeling the pain of having to wait, and businesses can use Waitlist Me to dramatically improve this experience. Waitlist Me makes it easy to manage a waitlist and send customers text notifications when ready for them, allowing customers the freedom to walk around and enjoy more of the beauty of Charleston while they wait.

Tuesday, January 15th, 2019 .

For businesses looking to automate more of the reservation acceptance process, Waitlist Me has new ways to restrict how many reservations you accept by day and by hour. With a Waitlist Me Proo subscription, you can set reservation limits on the number of groups and people that you’d like on an hourly and daily basis. For example, if you don’t want any more than 4 groups to schedule themselves per hour, you can quickly set up that rule.

Simply press the gear icon in the app and head to Add Yourself > Scheduling Rules. Choose a day and you will be able to set the maximum number of people and groups you’ll allow by day and by hour.  There are four different options, but you can pick and choose the ones that work for your goals in managing capacity at your business. You can avoid having too many people schedule at the same time without all the work of tracking the usage of every single table at your restaurant or resource at your business. You can use the Copy Rules button at the bottom to apply these rules to every day, or set up each day separately.

That’s it! Your rules will apply to self scheduling done through the Web Widget and Kiosk, where customers will see a message when there isn’t availability for a particular time or day.  They wouldn’t be able to book that time, but could still check other times.

The rules will also trigger warnings within the Waitlist Me app if you try to schedule above the limit to make it easier to know when you might be overbooked.  Though it won’t block you from scheduling above the limits for cases where you know you can handle the booking.

Friday, July 13th, 2018 .

The last thing all of us at Waitlist Me expected to see on the evening news was Build-A-Bear. But alas, there they were, stuffing and all.

No need to check your calendar, folks. It’s not Black Friday—phew!—and it’s not International BYOB Day (that’s “build your own bear” for the uninitiated). Nope, it was the day Build-A-Bear launched a one-day-only offer that backfired spectacularly…and resulted in lines that wound through shopping mall corridors and wrapped around city blocks. You don’t need to see the video footage to know what happened next: fury, frustration, and injuries.

We know your customers come first, and you don’t want to see anybody angry, aggravated, or harmed on your watch. We’re with you. All of us at Waitlist Me hope that every last Build-A-Bear customer is doing OK.

Situations like this are why crowd control is essential. And that, my friends, is where Waitlist Me comes in.

Waitlist Me is a waitlist and reservation app that any small business can use

That’s right, waitlists aren’t just for restaurants anymore. Our customers include everyone from department stores and big box chains to salons, doctor’s offices, and gyms. If you have guests that need to wait for something, you have a reason to give Waitlist Me a try.

We’re not exaggerating when we tell you that Waitlist Me can save your business’ hide on a busy day—and its reputation. Nothing kills foot traffic like a 1-star Google review, a nasty comment on Yelp, or making the local news for all the wrong reasons.

12 ways Waitlist Me can save your day

Whether you manage a store that’s part of a national chain or you’re a business owner with a brick-and-mortar that’s all your own, our waitlist app can be the hero you never thought you’d need. Maybe you’re running an end-of-the-season sale, or maybe’s it’s just a regular ol’ Wednesday night when your biz takes a turn. Whenever you need us, Waitlist Me is here to help.

Here are 12 ways we’ve already helped small businesses manage long lines and crazy crowds:

–   Manage a rush of sick patients during summer cold season at an urgent care facility

–   Ensure every prom-goer gets a makeover at a beauty bar

–   Keep track of who’s in line for bling next during jewelry store holiday sales

–   Give employees the time they need to train customers on safe firework handling before the 4th of July

–   Text footy fans when their table is ready at a sports bar during the World Cup

–   Shorten changing room lines by letting customers shop while they wait during a blow-out sale

–   Juggle street traffic and phone orders during the lunchtime rush at a downtown deli

–   Manage meeting times during marketplace shows and expos at a convention center

–   Allow eager diners to wander while they wait for a table at a surprise pop-up dinner

–   Keep track of first-come, first-serve customers during a door-buster day at a department store

–   Take same-day reservations at a family photography studio

–   Book tours and activities from a boardwalk over a long weekend

Sunday, February 25th, 2018 .

Byline: Brittany Taylor

If you’re American, you may recognize the word “queue” from your Netflix app. If you’re British, you can’t think why anyone would use the word “line” when “queue” is the obvious choice. If you’re Canadian, you’re more likely to think in terms of waiting in line, but probably wouldn’t worry too much if told told to “queue up.” Whether you think in terms of a waitlist or queue management system, Waitlist Me can help.

What’s behind the way we wait? Let’s take a look…

Where the idea of “lining up” came from

Despite the eternity you waited in traffic this morning, the idea of forming an orderly line hasn’t been around forever. It didn’t become a popular convention until after the turn of the 19th century. That was when the industrial revolution began to concentrate large populations in towns.

As more and more people moved into cities, the way they bought things changed. Instead of markets, individuals frequented shops. What else changed? The way people worked. As factories, mines, and, later, offices became the norm, workers had to get through the door—literally—and lines became a daily occurrence.

What’s up, Britain?

Across the United Kingdom, the queue reigns supreme. Like its penchant for afternoon tea, though, queueing is an imported custom. The word itself is French for a braid or plait, and it’s derived from a Latin word that means “tail.” By the early 19th century, it had come to mean a line of people, but it wasn’t until World War II that the idea of the queue became part of the British identity.

As Great Britain entered the war, its government talked up the notion of citizens doing their duty and taking turns. Queueing became a symbol of that, “of decency, fair play, and democracy,” reports another British institution, the BBC. After the war, opposition politicians flipped that idea on its head. Queueing became a sign of societal problems and government inefficiencies. Public resentment grew and the occasional queue-related fisticuffs ensued.

Today, Brits are still ardent queuers, and while they’re proud of their reputation for polite queueing, they’re not very happy about the waiting itself. For many, it’s a stressful experience focused on doing one’s duty and ensuring everyone else does, too.

America’s love-hate relationship with waitlists

Lines, like most things before the Internet Age, came to America a little late. Once they arrived, though, they took hold. Many moments in U.S. history come with their own lines, from the bread lines of the Great Depression to gas lines during the oil crisis.

The American approach to lines is pretty similar to America’s approach to life. On one hand, there’s egalitarianism. This is the United States, after all, the land of plenty and equal opportunity! There’s enough for everyone, and if you wait for your turn, you’ll get what you want. On the other hand, there’s capitalism. In America, it’s a race to the top. We’re always working for more, and sometimes there isn’t enough to go around.

This dual approach is why Americans are both happy to wait their turn and anxious about the whole waiting-in-line experience. Americans want to be good citizens, but they also want what they want, and if getting it is in question, they start stressing out about what they can do better to make their goals a reality. Could I choose a shorter line? Can I cut? Can I bribe the hostess?

It’s a competitive experience that’s uniquely American, but it also creates a build-up of unnecessary stress. Folks in the U.S. wait in line an average of 37 billion hours each year. That’s a lot of anxiety!

Then, there’s Canada, the chillest line-waiter of them all

The Great White North is all about maple leaves, Mounties, and, yes, waitlists. While using the word “queue” won’t raise many eyebrows, Canada falls firmly on the “we wait in lines” side of the debate.

Canada takes its lines—or lineups, as they prefer to call them—seriously. Our favorite example: International students at Canadian universities are often required to take etiquette classes during orientation. Mastering the lineup is on the syllabus right after learning how to say “hello.”

True to form (and its reputation as the global nice guy), Canada’s relationship with lines is based in its dedication to upholding polite society. Along with apologies and punctuality, the omnipresent lineup is an unspoken agreement that every Canadian, can mind their manners, relax while they wait, and still get what they want.

Waitlist Me makes queues, waitlists, and lineups better across the globe

Our goal is to make your customers’ waiting experience better. Happier customers lead to better bottom lines—and that’s exactly what we want for your business. Our app is now available in more than 60 countries, so wherever you are and whatever you do, we’re here to help.

 

Saturday, May 17th, 2014 .

We announced an exciting new integration in January with Clover that puts our NoshList waitlist app directly in front of restaurant operators across the country. NoshList was one of the first apps to appear in Clover’s newly developed app marketplace. This is new and exciting for us because technology such as the Clover POS is leading the way for restaurant operators to efficiently update and integrate their front-of-house and back-of-house operations. Never before have waitlist apps been able to sync up with a restaurant POS, providing sales analytics based on waitlist names and phone numbers. Now, they can.

Clover, owned by First Data, is going after restaurant operators with modest businesses in an effort to treat them like large brands by giving them what they’re asking for: something more from a technology provider without the high price tag to match.

Clover is answering this call is by offering a merchant-driven technology tool based on the Android operating system. It’s smarter, more flexible and secure than what many of these operators have been using, and the fact that NoshList is featured as a tool within this technology makes what Clover is doing that much better.

For Clover users, the toolkit is future proof and includes a printer, cash drawer and credit card terminal. Additionally, it includes preloaded apps such as ours intended to give restaurant operators the ability to control and customize the tools best suited to their needs.

Additionally, we have recently made several new enhancements to our NoshList waitlist app. These updates let restaurant owners and management define pre-set notes, such as dates of birthdays and anniversaries, in the Quick Notes feature. The notes can be viewed in the wait list for easy reference and can be synced across each device used in the restaurant. The new app features a seating history display below the current list and people that add themselves to the list show up at the top with special highlighting to alert the hostess.

In addition to the new app features, the NoshList website now has several powerful analytical reports for paid premium users. The reports include an activity overview that highlights diner trends seated by the day, week or month, a visitor breakdown by age and gender, activity logs for custom analysis and loyalty metrics comprised of guests who visit your place when, how often, and their average length of wait.

The NoshList and Clover technology is based on flexibility and is a valuable tool restaurant operators can leverage to make their operations more efficient. And integration is easy!

When someone installs NoshList from Clover, it immediately pulls their merchant account information and links table orders directly to the table numbers entered into the POS. Restaurant staff can then view the customer’s name, order and visit history, giving them an opportunity to elevate the guest experience through rewards and direct marketing campaigns.

Here is a summary of the latest features that will be on display:

New Free features available to all:

  • Quick Notes – Easily create a list of common notes to use when adding and seating parties.
  • ETA – Choose an estimated arrival time for same-day reservations and larger parties.
  • Seated View – View notes and parties seated in the main waitlist view.

 

New Premium features:

  • Rich Analytics – Download activity, demographics, party size, and loyalty reports.
  • Table Management – Customize and assign table numbers when adding and seating parties.
  • Customizable Public Waitlist – Add information on daily specials, loyalty programs, coupons, and more to the public waitlist that guests can check from their phones while waiting.

 

With partners such as Clover, we will continue to push the boundaries of waitlist technology because we believe in doing things differently. We are a team of professionals focused to innovate an antiquated aspect of the industry,one we understand, appreciate and are passionate about.