Wednesday, July 12th, 2017 .

Waitlist Me has a Web Widget feature that allows customers to add themselves to the waitlist or schedule reservations from your website or social page. Waitlist Me Pro offers some additional features for controlling when customers can do these actions:

* Business Hours lets you restrict the times that people can make reservations or appointments

* Display Hours limit the times the widget itself will be available for people to join the waitlist or request reservations

To set these up, go to the Add Yourself area of the settings in the app or on the Waitlist Me website (login online and navigate to Account > Settings > Add Yourself > Business Hours and Display Hours).

 

Business Hours

Set your business hours for when you wish to accept reservations. For example, if your business closes at 10:00 pm, you may not want to accept reservations after 9:00 pm. When customers try to book outside of that time, they will receive a message instructing them which time frames are available (you can edit this message). There are also options to limit group size and how many days out reservations can be made.

 

Display Hours

The Display Hours feature controls when this widget is available, so people don’t add themselves to the waitlist when you aren’t open or send reservation requests when you are not around to review them. You can also choose what message will appear when the widget isn’t active.

 

There are several other settings you can edit to get the most out of your subscription. Navigate to Account > Settings > Customize Settings (under the Add Yourself header), and here you can change the colors and titles of your Web Widget. The Display dropdown controls the metrics customers see for the current waitlist (number of people on the list, last time quoted, etc.).

In the General Settings section, there are options you can customize in the Add Yourself settings. for whether you want to accept requests for reservations and/or the waitlist, whether you want to automatically approve those requests.  You can also choose what information you want to collect and require, like phone number, party size, and notes.

After configuring your widget, you’re ready to put it on your website. You can either add a link that will redirect to a hosted webpage, or add the widget itself directly onto your site.  Also, you can enter HTML that will appear below the widget. For example, you may want to include instructions for customers to indicate if they prefer to sit inside or outside, or information about your loyalty program.  Here is a video with more on how it works:

 

Thursday, April 25th, 2019 .

You can tell by the block-long lines that people are waiting to get their hands on the newest It-burger or It-lipstick or It-phone. But should you invest your time (and your patience) into queueing for the latest must-have, too?

If you wanna stick around, by all means, go for it. We have friends who see a line and hop right on without even checking to see what they’re waiting for. (Yes, we think they’re crazy, but hey, #youdoyou.) Who knows? Maybe there’s really great music in the lobby. Maybe you have 74 minutes to kill before an appointment. Maybe the arch support in your sneakers needs testing.

Or maybe not. If your eyeballs turn into question marks at the sign of a line, here’s your definitive guide to figuring out if what you’re waiting for is worth the time you spent in line.

#1. The queue is out of control

Some businesses are experts at line management (see: Chick-Fil-A and Disney World). Some businesses aren’t used to lines but are happy to adapt to a surge in traffic. Others use long wait times to garner attention and tend to care more about press than customer satisfaction.

The first two are usually worth your time. They’ll either get you to the front as expeditiously as possible, where you can enjoy whatever it is you’ve been waiting for, or they’ll apologize and offer you something even better.

The last one? Not so much. Many businesses that use long lines as leverage also have limited stock (think: doorbuster deals on Black Friday or Build-A-Bear’s discount goof). That means if you’re not near the front, you’ll be waiting ages for diddly squat. If that’s the case—and a quick Google should give you an answer—we suggest cutting your losses ASAP.

#2. Exiting customers don’t look happy

Pay no heed to impatient line-grumblers—unless, of course, they’re grumbling is along the lines of, “Our pancakes always come out burned when we eat here. Why are we waiting for a table again?”

You want to know what the folks leaving the business-in-question have to say about their experience. Are they smiling and laughing? Are they toting doggy bags and saying they can’t wait to come back? Or, are they frowning? Grimacing? Shaking their heads? Crying?

Read their body language and, if you’re feeling particularly daring, pop on a grin and ask them straight-out what whatever-it-is was like. Most people will tell you honestly, especially if you catch them by surprise.

#3. You feel uncomfortable

The human body is a curious thing. It has parts without purpose. It can manage miraculous feats of strength. And it can sense when you need to get out NOW. That niggling feeling at the base of your spine? Those hairs standing up on the back of your neck? Those are your instincts telling you that, hm, something is a little off.

It could be too loud. It could be too frantic. Perhaps the food smells off or the waiting room looks dirty. Point being: If you’re not feeling it, for whatever reason, back on out of there and move on!

Waitlist Me can help

When there are good reasons to wait or a line is simply unavoidable, Waitlist Me helps businesses make customer waits more bearable. Benefits include improving quote time estimates, simplifying line management, and giving customers the flexibility to wait where they like and be notified when it’s their turn.  It’s great for the business as well. Better experiences mean higher customer satisfaction, less walkaways, and other positive business results.

Tuesday, May 6th, 2014 .

We are happy to announce the latest version of the NoshList iPad waitlist app along with a host of new features that let restaurants improve their guest experience and their operational efficiencies. Redesigned for iOS 7, the new app makes it easier to organize a waitlist and remember guest preferences with better notes and sortable statuses. Table management has never been easier with customizable table selectors, and the ETA feature lets restaurants keep track of same-day call aheads. There are also a lot of other enhancements to the user experience and look and feel. Check out the tutorial video below to see how it works:

 

With the new Quick Notes feature, restaurants can define as many pre-set notes as they would like to appear when a hostess is adding a party to the waitlist. It’s great for common events, such as birthdays and anniversaries, or popular customer preferences, like dietary restrictions. The notes can be viewed in the waitlist for easy reference and can be synched across all devices a restaurant might have.

quicknotes image

 

A restaurant can also customize the table numbers that appear in a spinner for simple table assignment when customers are seated or added to the waitlist. Table management is a natural extension of running a waitlist, and we have made it much easier to assign and track table numbers in the new NoshList app.

table eta

 

The new app also integrates other features into the main waitlist view in more seamless ways. Seated history shows below the current list and can be toggled on and off. Parties that have an estimated arrival time are grouped below those with a quoted time, and people that add themselves to the list show up at the top with special highlighting to alert the hostess.

Thursday, August 31st, 2017 .

Amid the bottles of product and spritzes of perfume, what sets a top-tier cosmetics store apart from a beauty bargain bin? It all comes down to service—customer service. Greeting customers at the door with a grin and a basket is just the beginning.

Here’s how luxury beauty brands are bringing waitlist management apps like Waitlist Me into their stores to turn run-of-the-mill customer service into rock-star treatment that keeps customers feeling pampered (and primed to buy).

Make the most of exclusive offerings

Your sales associates are great at their job, but even their well-trained peepers can’t estimate a perfect foundation match 100 percent of the time. That’s where technology comes in, and top brands are increasingly turning to tech to move more product. Sephora, for example, has partnered with Pantone to create Color IQ, which helps customers discover color-matched products that are currently available in stores. Brilliant, right?

The next step is to get more customers using it on a regular basis—and that’s where a waitlist can help. Waitlist Me offers text alerts, which means that you can let customers know when it’s their turn to check the tech or have a special consultation, no matter where they are in the store (or the mall).

Balance resource-heavy bookings—like product parties—with walk-ins

You’re tapping in to the power of parties for one very good reason: They’re the perfect storm of shoppers who might never buy, normally, without scads of personal attention from your ace sales reps and a smattering of “oh, come on, buy it!” from their friends. Booking regular parties is a boon for your sales goals, but managing them in real-time can be a bear for store managers.

Enter Waitlist Me. Its interface is flexible, allowing managers to allocate resources (think: space and sales talent) for blocks of time and check on the fly to see who’s available on the floor to do what, whether that means tidying shelves or taking on an impromptu makeover.

Let product experts lead the way

Whether your pros are trained in skincare or eye makeup, Bobbi Brown or Benefit, their knowledge and expertise is what sets your in-store experience apart from a dot com. Give them the time and space to do exactly what you’ve taught them: Connect with shoppers on a personal level, show them product best practices, and help them choose the items that are right for their unique set of needs.

Instead of enlisting all your sales associates as greeters, some stores are choosing to station a generalist up front who can direct newcomers to the right aisles and book walk-ins looking for one-on-one assistance with a specialist. Waitlist Me’s real-time ETA lets greeters give accurate time estimates to eager customers, and our public waitlist feature also lets customers check in on their own to see where they are in line.

Wednesday, July 30th, 2014 .

Tired of writing down reservations on paper? Now you can keep track of reservations in the same place as you manage your wait list. In May, we announced our new reservations feature for iOS at the National Restaurant Association Restaurant, Hotel-Motel Show. Now we have added reservations to our Android and Clover apps. You can now use our online NoshList waitlist from any browser.

Taking reservations through NoshList is great for any customer reservation call in because it works just like our same-day estimated time of arrivals (ETAs) feature that restaurant staff enter when adding parties. The only difference is that you can choose a future date in addition to a time.

Reservations are also grouped in their own section that you can view by pressing on the calendar icon so you can get an overview of the number of reservations and people by day as well as the details of the individual parties for each day.

reservations overview

Then any reservations for the current day will automatically show up in the ETA section of the waitlist. So, it is easy to get an integrated view of the walk ins waiting and expected people coming in with reservations.

reservations detail

“The new Reservations feature opens up the use of our NoshList app to restaurants and retailers who take advance bookings, and is the first app that offers this type of functionality for multiple industries across iOS, Android, and the web,” said Craig Walker, NoshList founder and CEO. “By continuously updating our wait list app, we are answering the call to create the only wait list platform restaurants and retailers should consider.”