Friday, September 8th, 2017 .

The last thing you want to see is would-be customers walk in your shop, eager to take home a new piece of jewelry, and then they walk right back out because none of your sales associates is free to help them. That could be thousands of dollars in current and future purchases, trotting down the street to a competitor.

But what if you could capture walk-outs before they, well, walk out? With a reservation management app like Waitlist Me, you can.  Here’s what a waitlist app would allow you to do:

Treat customers like VIPS—even when you’re slammed

Forget about splitting your attention between the woman eyeing earrings in the case in front of you and the couple that just walked through the door. Greet people when they come in the door to find out what they need, so you add them to the waitlist and let them know you will be with them soon. This let’s new visitors know you care and helps your sales associates feel comfortable giving 100 percent of their attention to the client at hand.

Wow new clients with efficient communication and prompt service

What happens to the couple you can’t help right this second? You can text them the moment an associate is free (or schedule an appointment). When they walk through the door again, you’ll be prepared—maybe with a tray of engagement rings already on the counter—because Waitlist Me lets you add details to every customer, like what they’re currently shopping for.

Don’t let customers slip away during a sales rush

A lot of time and money goes into planning sales events, and they are a sure-fire way to bring in a larger crowd. It can be frustrating, though, to see people leaving because they don’t know when it might be their turn to get some help. For those days, Waitlist Me has an option to use an additional iPad as a self-check in station. It gives customers a simple way to get their spot in line, so they can relax as they browse through the store, or even step outside, without worrying about losing their turn.

Increase repeat customers

An exceptional experience is what transforms a one-time customer into a long-time customer. A waitlist app can help you eliminate the elements clients despise: feeling rushed as they browse, ignored when they come in, or forgotten as soon as they pay for their purchase.

Wednesday, May 21st, 2014 .

NoshList was excited to return to this year’s National Restaurant Association Restaurant, Hotel-Motel Show (NRA) in Chicago from May 17-20, marking the company’s third year as an NRA exhibitor. There are a number of trends that are changing the way restaurants manage their businesses better with technology, and NoshList has been at the forefront of these innovations.

booth2

 

Since last year’s event, NoshList has tripled the number of people seated through the NoshList waitlist app. The NoshList wait list app closed out 2013 with more than 22 million diners seated across 4,000 restaurants. In the first quarter of this year, NoshList seated another 10 million diners, as growth continues to accelerate. We also were one of the first apps to integrate with the award-winning Clover POS device.

NoshList got a chance to show off several design improvements and new features in its new iOS 7 and Android apps, and gave a special preview of its new reservations feature for the first time at NRA. Adding reservations to the NoshList app is another way the company is building the simple and intuitive tools that restaurants need to improve their guest experience and operational efficiencies. The reservations feature will be live in the App Store and Play Store within a few weeks.

booth1

 

We had a great time at the event, spoke to a lot of interesting potential customers and technology partners, and were thrilled to have a chance to be interviewed by Turn & Burn on the NRA Media Stage.

turn and burn

 

 

We also had a couple Armor Active stands, which work great with NoshList. Here is a blog post on how they looked.

Wednesday, July 30th, 2014 .

Tired of writing down reservations on paper? Now you can keep track of reservations in the same place as you manage your wait list. In May, we announced our new reservations feature for iOS at the National Restaurant Association Restaurant, Hotel-Motel Show. Now we have added reservations to our Android and Clover apps. You can now use our online NoshList waitlist from any browser.

Taking reservations through NoshList is great for any customer reservation call in because it works just like our same-day estimated time of arrivals (ETAs) feature that restaurant staff enter when adding parties. The only difference is that you can choose a future date in addition to a time.

Reservations are also grouped in their own section that you can view by pressing on the calendar icon so you can get an overview of the number of reservations and people by day as well as the details of the individual parties for each day.

reservations overview

Then any reservations for the current day will automatically show up in the ETA section of the waitlist. So, it is easy to get an integrated view of the walk ins waiting and expected people coming in with reservations.

reservations detail

“The new Reservations feature opens up the use of our NoshList app to restaurants and retailers who take advance bookings, and is the first app that offers this type of functionality for multiple industries across iOS, Android, and the web,” said Craig Walker, NoshList founder and CEO. “By continuously updating our wait list app, we are answering the call to create the only wait list platform restaurants and retailers should consider.”

Friday, February 10th, 2017 .

leaving linesIt is probably not a surprise that Valentine’s Day is one of the busiest days of the year for restaurants. According to the Statistic Brain Research Institute, Valentine’s spending tops 13 billion dollars, and of the people that celebrate the holiday, more than a third of them head out to restaurants. When you’re making the special preparations to set the right ambiance for your restaurant, don’t forget about the experience your customers will have before they make it to their tables. For those guests who didn’t call ahead to make a reservation, take the pain out of waiting with Waitlist Me.

Customers are happier when they can check their place in line and have the freedom to leave the hostess area, which translates into less walkaways and higher customer satisfaction. Waitlist Me can also speed up table turns so you can seat more people each day. So you win on both sides, being better able to manage the surge in visitors on Valentine’s Day and offering superior customer service in the process.

In search of something romantic, many guests will try someplace new on Valentine’s Day instead of their regular hangouts. Make a great first impression that will keep these first timers coming back. Let Waitlist Me help you today.

Thursday, March 24th, 2016 .

Waitlist Me has a couple options for allowing customers to add themselves to the waitlist and reservations.  It also offers variety of ways to customize the process to the needs of different businesses.

A few months ago we released a web widget that businesses can easily add to their websites.  Many businesses told us how much they liked the new widget.  As part of the feedback we received, we found ways we could make implementing and using the new widget even simpler, and we added an option to use the widget on a hosted page.

The new widget page allows businesses to just link to their unique URL from a website, blog, email, or whatever.  The widget page is easier for less tech savvy businesses, and there is no need to involve a web developer to make sure it is added correctly to the website.

The widget page is also especially well-suited for businesses that allow people to add themselves to the list when they arrive at the business.  All you have to do is put the URL into the browser of any tablet and you have your own check-in station.  By setting the widget option to only show the “Add Yourself” screen, and not the estimated wait you might show on a website, it simplifies the page even further. You can also add custom instructions and images to the bottom of the page for more clarity.

iPad stand1 copy

 

When asking customers to enter themselves, the simpler you make the interface, the less chances there are for mistakes and frustration.  The hosted widget page makes it easy for your customers to add themselves, which makes it easier for you.