Thursday, August 27th, 2015 .

Taking advantage of new technologies can have a big impact on your bottom line. Here are a few pro tips:

Crush Your Rush

No one likes to wait, but when things get busy you can reduce walkaways by improving your customers’ wait experience. Waitlist Me is an app that helps you provide better wait estimates and send customers text notifications when their tables are ready. You can even display a dynamic view of the waitlist for customers to check on a digital sign or TV with solutions like Enplug and BrightSign.

Businessman with cloud computing concept

 

Leverage the Cloud

As the quality, price, and usability of hosted technology have improved dramatically in recent years, businesses are dumping old hardware for cloud-centric solutions. Clover is a new all-in-one POS system with an elegant design that replaces the cash register, payment terminal, receipt printer, and barcode scanner and has an app market for easily customizing features. Another example, Switch, is a cloud-based business phone system you can set up and customize in minutes, and
provides the type of features you’d want from a PBX at a fraction of the price.

Work Digitally Like a Pro

Just as email revolutionized regular mail for many of our communications, there are now more online documents, apps, and tools that can improve your business productivity. Google for Work is a powerful set of apps that let you communicate, create, share and collaborate, from any device with ease. Evernote is a popular consumer app that has recently added more team and admin features to help businesses manage digital workspaces. Finally, UberConference is a simple way to make unlimited conference for free from a computer or a phone.

Tuesday, September 19th, 2017 .

You run a sale to get people in the door. That’s what the circulars are for, the TV spots, the radio ads, the email blasts, the social media posts—it’s all to get eyes on your business and cars in your parking lot.

But what happens when all that promo works better than you’ve dreamed, and you’re overrun with customers eager to snap up whatever it is you’re selling? You lose them…unless you have a plan in place to handle the high customer volume.

Don’t wait ‘til it’s too late. Plan now to turn your biggest sales into massive success stories. Here’s exactly how to use a waitlist app like Waitlist Me to capitalize on sale day foot traffic.

 

Tip #1: Greet every guest as they pass through your doors

Station a greeter near the entrance and task that person with setting the tone for each customer’s visit: Be warm, inviting, and helpful. Let them know what specials you’re running. And, if your greeter can’t help them right away, they can add them to a waitlist so that the next associate can help them pick out the perfect item for their wants and needs.

The big plus: Waitlist Me makes adding customers to your list a cinch. Your greeter is one tap away from adding a new name and number and sending that customer into the store to browse—no muss, no fuss, no toe-tapping frustration. When it’s that customer’s turn for attention, they’ll get a text to let them know. Simple!

 

Tip #2: Make customer service your No.-1 priority

Just because a customer understands why staffers are booking it around the sales floor on Columbus Day or Black Friday doesn’t mean that a customer will accept anything less than top-notch service. Encourage your team to spend time with shoppers, to answer their questions fully, and to remain focused on the customer in front of them, despite the busier-than-usual atmosphere. To ensure that they’re able to do that, use Waitlist Me to delegate different areas of responsibility to each of your associates. Assign individuals to different departments, divvy up cash wrap and changing room responsibilities, and task someone with restocking shelves or manning the stockroom.

The big plus: Creating assignments means that your sales associates can focus exclusively on individual customers rather than keeping their eyes peeled for empty shelves, messy displays, and new shoppers walking through the door. And because Waitlist Me lets customers see where they are in line right from their smartphones, there are none of those “is it my turn yet?” interruptions to deal with, either. No more splitting attention means better service, which improves your bottom line every time.

 

Tip #3: Make more sales from your sale

One great sales day is fantastic. One great sales day that converts foot traffic into loyal customers? Even better. A single top-notch shopping experience can turn browsers into buyers and buyers into VIPs—and that starts with service. Waitlist Me lets you build trust through customer service by quoting accurate wait times and ensuring that your shoppers remain visible to your sales floor staff. And trust leads to sales.  You can’t always eliminate waits, but you can show you care about your customers’ time and make the waiting more bearable.

The big plus: Waitlist Me helps you track the actual time each customer has been waiting next to the estimate you told them, which improves your quote accuracy.  That means that when you tell a customer that an associate will meet them in the home entertainment department in 10 minutes, it’ll really be a 10-minute wait. Setting the right wait expectations reduces walkaways, and delivering on those wait estimates boosts customer satisfaction.

Plus, when customers don’t have to worry about losing their place in line or how long the wait will be, they can relax and continue browsing through yours store, making it more likely they’ll find more things to buy. That’s a win for everyone!

Friday, July 14th, 2017 .

What’s the secret to transforming a run-of-the-mill retail experience into one customers flock to? It’s all about the customer service. Waitlist management apps are a not-so-obvious way to one-up your competitors and wow your customers. Here’s how you can use an app like Waitlist Me in any retail setting:

Cell phone store

Selecting a new smartphone is a blast. Sitting through the activation process, though, is less than thrilling. Waitlist Me lets you set them free. Our public waitlist feature allows you to display your waitlist and an estimated time of completion on a screen in your store, which means they can wander around, play with other devices, and shop accessories while they wait.

Electronics store

Laptops, cameras, home entertainment systems—shoppers making big-ticket purchases in these departments depend on your sales associates’ expertise. But let’s face it: When customers compete to flag down help, nobody wins. With Waitlist Me, you can greet shoppers when they walk in, add them to your waitlist, and assign them to the staff member or department that can help them best.

Jewelry store

When people are making emotional purchases—say, when they’re buying engagement rings or anniversary gifts—they want to forge a personal connection with sales associates. Waitlist Me allows stores to check shoppers in (and add them to a waistlist), send them off to browse, and give them your full attention when it is their turn. Bonus: Waitlist Me manages reservations, too, making by-appointment shopping an easy option.

Athletic store

Specialty equipment requires specialty knowledge. Whether your team are helping moms pick out their kid’s first pair of cleats or long-time athletes dive in to a new sport, the education you’re giving them is what makes sales happen. Leverage that knowledge base by offering your customers a waitlist experience to ensure that they get one-on-one assistance—and walk away with the perfect product for their needs.

Clothing boutique

Short on dressing rooms and jammed with customers? Waitlist Me lets you handle a busy afternoon with ease. The app allows you to create a waitlist for your dressing rooms and display the public waitlist feature on a screen in your store. Customers can see where they are in line in a glance, and keep shopping while they wait.

Consignment store

A loyal clientele is your bread and butter. Keep them coming back with their best items to consign by streamlining your valuation process. Add them to a waitlist and encourage them to run errands, head to work—whatever it is they need to do! Waitlist Me’s text alert features lets you instantly inform your clients when their product estimates are ready.

Department store

Specialty services like personal shoppers and in-store tailoring are assets that your retail business ought to make the most of. Using a waitlist app to manage these services will give customers a VIP experience while also improving your efficiency. Because the Waitlist Me app syncs across multiple devices, customer service desks can field personal shopping requests while sales associates and cashiers can add guests to tailoring waitlists.

Home design studios

When custom orders are the norm, long check-out times come standard. Once your design consultants have the details down, there’s no need for customers to remain chained to a desk. Instead, add them to a waitlist and let them wander through your showroom while your associates put together the order details. Waitlist Me’s text alert feature lets you bring them back to swipe and sign, and then send them on their way.

 

Tuesday, May 6th, 2014 .

We are happy to announce the latest version of the NoshList iPad waitlist app along with a host of new features that let restaurants improve their guest experience and their operational efficiencies. Redesigned for iOS 7, the new app makes it easier to organize a waitlist and remember guest preferences with better notes and sortable statuses. Table management has never been easier with customizable table selectors, and the ETA feature lets restaurants keep track of same-day call aheads. There are also a lot of other enhancements to the user experience and look and feel. Check out the tutorial video below to see how it works:

 

With the new Quick Notes feature, restaurants can define as many pre-set notes as they would like to appear when a hostess is adding a party to the waitlist. It’s great for common events, such as birthdays and anniversaries, or popular customer preferences, like dietary restrictions. The notes can be viewed in the waitlist for easy reference and can be synched across all devices a restaurant might have.

quicknotes image

 

A restaurant can also customize the table numbers that appear in a spinner for simple table assignment when customers are seated or added to the waitlist. Table management is a natural extension of running a waitlist, and we have made it much easier to assign and track table numbers in the new NoshList app.

table eta

 

The new app also integrates other features into the main waitlist view in more seamless ways. Seated history shows below the current list and can be toggled on and off. Parties that have an estimated arrival time are grouped below those with a quoted time, and people that add themselves to the list show up at the top with special highlighting to alert the hostess.

Thursday, May 4th, 2017 .

With spring comes warmer weather and sandal-shoppers, and more customers in your salon. Don’t leave them stuck sitting on a bench, frustrated with the wait times. With Waitlist Me, you can give your clients the freedom to take a walk in the spring weather while tracking their wait on their phone…without losing their spot in line. They will receive a text notification when they are added to Waitlist Me, and can check to see how many people are ahead of them from their phones. Then just press a button to send a text notification to let them know when you are ready for them.

An easier waiting process will encourage customers to return and refer friends. Waitlist Me also allows you to schedule reservations, so you can keep things running smoothly with both your regular visits and larger bookings like for birthday parties, bridal showers, and outings with friends. Reservations for the current day will automatically appear in the same view as your waitlist so managing your schedule and walk-ins is a breeze.

When giving their name, customers can also specify what they would like for a service, from the person they would like to help them to the style of manicure or pedicure they would like. This makes it easier to schedule them for available or preferred nail technicians, and speeds up the entire process, so you can serve more people per day while providing a more and a more relaxing experience for your clients.

With a waitlist system that gives you more valuable information, you can measure how many people are coming into your salon every day, and how quickly those customers are being helped. This will help you improve the wait estimates you give to your clients and improve their wait experiences. Set your nail salon above the rest by streamlining your services and getting rid of paper waitlists and reservation books. No more remembering to buy another reservation book, losing pens, running out of space and deciphering illegible handwriting.

Spring is the perfect time to clean up your reservation system, so try Waitlist Me.