Sunday, October 15th, 2017 .

Sometimes if you press the notification button to send a text message to a customer and don’t see them right away, you may press the notification button again to trigger an automated call notification.  Premium subscribers have a list of several pre-recorded messages to choose from. Pro subscribers have all these options, and now have an additional option to type in their own message and have it played using text-to-speech. This provides more flexibility for what you may want to tell your customers when you notify them.

Changing these settings can be done on the Waitlist Me website, under Account > Settings > Notifications. Here you can select one of the pre-recorded messages, or create your own by flipping the switch to On under Custom Phone Notification. Use up to 160 characters to craft a message that fits your business, pick a voice option, and save! Now your customers will hear this message when they receive a notification call.

Waitlist Me assigns a unique phone number to your account for sending text and call notifications.  If customers try to call back, they will hear a message instructing them to call the business directly. This message can also be tailored to reflect your needs. Simply type in the message you would like clients to hear, decide on a voice, and save your work.

 

Thursday, November 1st, 2018 .

Want to improve your queue? Whether you’re looking to shorten lines or lose fewer customers, you need the science behind waiting to be on your side.

Luckily, there’s an expert for that.

His name is Richard Larson, although he also goes by “Dr. Queue.” Larson is recognized world-wide for his research on queuing theory—and before you ask, yes, that’s a real thing. He’s one of the handful of scientists who look forward to the hour-long lines as amusement parks rather than the rides themselves.

Dr. Queue wiles away wait times by puzzling over what makes waiters content to queue. Larson explores what kinds of waiting environments keep customers happiest, what systems best manage traffic flow, and what causes queuers to bail rather than wait out a long line.

We designed Waitlist Me with queue theory in mind. Take a look at how you can use our app alongside the psychology of waiting to make your customers happier.

Distractions make waits appear shorter

You know the old saying, “a watched pot never boils”? It’s not quite true. The pot always boils; it just seems like it takes longer when you’re staring at it. The same can be said for any sort of wait. It’s why doctor’s offices invest in magazines and restaurants let you hang out at the bar.

Whether you manage an eatery, a store, an office, or a gym, Waitlist Me lets you notify customers when they reach the front of the line. Our text notification feature sets your queuers free, allowing them to find their own distractions until you’re ready for them.

Anticipation improves customer satisfaction

Is the food at a four-star restaurant better than the food at a neighborhood pub? Maybe. But built in to that four-star restaurant’s rating is the anticipation. Whether they’ve been awaiting their reservation or reading review after review, customers are already primed to enjoy their dining experience.

With our public waitlist feature, Waitlist Me lets you keep your diners salivating even if the bread basket is 20 minutes out of reach. You can sync the public waitlist to a TV in your waiting area and include enticing photos and videos along with daily specials.

Managing wait-time expectations leads to happier guests

Calling the cable company has gotten less painful over the last few years, yet we dread doing it. Why? Because we still remember the interminable minutes of hold music with no end in sight. The waits might still be long, but they’re much less tedious now because the companies let you know how many people are in line ahead of you.

Guests want to see a finish line no matter where or when they’re waiting. Waitlist Me’s wait time estimates and comparisons of actual and quote times help hosts and receptionists quote accurate wait times based on real-world data. And, after customers are added to the waitlist, they can check their place in line right from their smartphone.

Social fairness limits anxiety and stress among queuers

The first to arrive in line should be the first served—that’s social fairness. While it’s nice in principle, it doesn’t always make sense for businesses. Sometimes, a two-top that just walked in the door of a restaurant can be seated before a party of four that’s been waiting for 30 minutes.

Waitlist Me offer the appearance of social fairness that guests are looking for. Because our features free your customers from your waiting area, no one’s the wiser about which guest has been queuing the longest.

Friday, February 28th, 2014 .

We are always looking for ways to make people’s wait experience better, and we have added a new way for restaurants to engage and communicate with guests in a non-obtrusive way while they are waiting.

There is now a new NoshList Premium feature for restaurants and other places using NoshList to customize their public waitlist page on WaitList with any information they’d like their customers to see. Some ideas include daily specials, reward program information, a social media feed or video, a link to leave a review on Yelp, among others.

Here is an example of how a rewards program could be highlighted below the waitlist on the page visitors can check from their phones:

NoshList public page copy

The way NoshList normally works is when a visitor has left their phone number and is added to the waitlist on NoshList, they automatically receive a text message confirming they have been added to the list and giving them a link to the public waitlist so they can check their place in line. The new feature allows guests to see more information below this waitlist, giving restaurants a great way to improve the guest experience even more and give helpful information to guests while they are waiting, right on their phone. The public waitlist can also be displayed on an internet browser in the restaurant or can also be viewed by customers from home. This public waitlist page is free for all NoshList accounts, and NoshList Premium users get access to this new customization feature as well as the option to let customers add themselves to the waitlist from their phone.

To add information to the public waitlist page, login to NoshList on the web and go to the Settings in the Account area. There is a “Customize Page” link that goes to a page where you can add text or HTML and preview how it will look on the page. Adding HTML gives you the flexibility to style the area with any fonts, colors, links, and images that you’d like to appear on the page. Otherwise you can just add text for some simple messages. There are also various online HTML editors as well as HTML views in most popular online blog services (like Tumblr, Blogspot, WordPress, etc.) that can help with formatting text into HTML

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Want to customize the page even more or include the NoshList waitlist on your site? Let us know at support@noshlist.com and we can help you with this as well.

Wednesday, May 14th, 2014 .

NoshList was proud to be a sponsor of the 18th Annual Restaurant Industry Conference put on by UCLA Extension in collaboration with world-leaders in brand development, food services, design innovation, operations excellence, market analysis and customer satisfaction.

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Having recently launched our new waitlist app for iOS 7, the conference was a great place to show how NoshList continues to innovate in helping restaurants improve their guest experience and operational efficiencies. We also plan to be at the big National Restaurant Association conference on May 17-20 in Chicago.

The UCLA event was a great place to network and learn, as it brought together a number of honored speakers and panelists to discuss current industry issues and trends. Conference topics included brand development, food service, design innovation, operations excellence, market analysis and customer satisfaction. The leaders of Yelp were there along with emerging restaurant concepts panel speakers. BrightLocal said that 95% of consumers are turning to the internet to find local businesses.

One of our favorites was the presentation by Chef Thomas Keller (The French Laundry), Innovation Award Winner. He has won multiple awards, including “America’s Best Chef,” though the interviewer (Pres of the Culinary Institute of America) also called him the most important chef in American history. He was interviewed by Dr. Tim Ryan, President of the Culinary Institute of America (CIA). Dr. Ryan won the award last year and came back to interview Thomas Keller this year, partly because they are very good friends, which gave the interview a different perspective. Keller had a very interesting story and presented a lovely lunch.

It was also fun when the UCLA singers came in at the beginning and sang the itinerary for the day to the group.

Wednesday, February 22nd, 2012 .

At Firespotter Labs, we have been busy working on new ways to make people’s lives better, and are proud to announce our latest creation: NoshList!

NoshList is a free waitlist app for restaurants that uses text messages to notify diners when their tables are ready. Here is how it works:

NoshList allows restaurants to easily manage parties – adding, seating and removing them as necessary – just by pushing a button. To add walk-up customers, NoshList users simply enter in a name, phone number and tap a button for the party size. There are even different icons for gender and age groups (i.e., blue for boys, pink for girls, and an icon that looks sort of like Darth Vader for “unknown”). At the bottom of the screen, NoshList shows the current wait times by party size for at-a-glance information, as well as the number of total guests waiting and the total seated.

iPad add party