Tuesday, February 10th, 2015 .

Where did NoshList go? It is now Waitlist Me. But don’t worry, everything you loved about NoshList is still there, plus a lot more.

As more and more businesses from all types of industries have been signing up to manage their waitlists, reservations, and appointments, we decided having a name that was broader and less tied to food would be better. As Waitlist Me, we are excited about all the opportunities for helping people that are waiting everywhere.

The road to Waitlist Me was paved with a number of features and user experience improvements. It started with enhancements for customized notifications and waitlist views. Table management was made more flexible so customers could also be assigned to people or other resources. Later, more prioritization was put on features such as reservations and appointments that were essential to many businesses. Finally, we invested more resources into making Waitlist Me cross-platform, so it would work on iPads, iPhones, Android tablets and phones, and even computers.

Being truly cross-platform is key to bringing the services to businesses everywhere. Some businesses don’t have Wi-Fi or have concerns using an iPad because of possible damage or theft. Now, even businesses with computers plugged into the Internet can use WaitList Me for their waitlists and reservations. The Android app also runs nicely on Clover, which is revolutionizing the way businesses think about POS systems.

In addition to the name change, we have redesigned and improved our iPhone and Android phone apps, and made a number of usability improvements in our tablet apps and online waitlist. Waitlist Me is also launching with a few powerful new features, such as the post-visit feedback surveys. Premium users can now customize and enable feedback surveys to go out after customer visits. Customers can easily send quick numerical ratings back in text messages or take surveys to rate their experiences in more detail, leave comments, an even request a manager to contact them about their visit.

Waitlist Me is also rolling out its first major API integration with Enplug, a company that helps businesses better engage their customers with smart digital signage devices and software.

More details on these new features will be coming soon.

Thursday, September 13th, 2018 .

The Public Waitlist page, which allows customers to see where they are in line while they wait, is also a great branding touchpoint.  When you add a customer to the list a link to the public waitlist is included in the confirmation text they receive and allows them to easily see where they are in line from their phone browser.  Waiting is less painful when customers have visibility into the wait process and the flexibility to leave the waiting area without worrying about losing their place in line. For your business, it helps cut down on walkaways

as well as repeated questions regarding how long until it’s their turn.

An important set of benefits that is often overlooked, however, includes the opportunities to provide more customized messaging on the public waitlist page at different stages in the wait: while they are waiting, when it is their turn, and after they are served.  Pro users can further customize these touchpoints.

Waiting – While customers are waiting and checking their place in line from the public waitlist, customizing the bottom part of the page is a great way to give them something to do while they wait. You can highlight specials, encourage people to join a loyalty program, and more.

Ready – When you notify customers that you are ready for them, the screen changes to highlight it is their turn with a new message and image along with options for them to communicate whether they are on their way or need to cancel. If you have any special instructions for when they arrive, this is a good place to include those as a reminder to customers.

Served – After a customer has been served, they don’t need to check their wait any longer, but the public page provides a final opportunity to say thank you.

There is a simple message and image by default, and with a Pro subscription, you can make it more personal and customized to your brand.  You can add a picture of your team, show a thank you message from your owner, invite people to join your loyalty program, suggest leaving a review, or other things you might want to add as part of your thank you. 

 

 

Thursday, May 15th, 2014 .

scottys brewhouse

When Scott Wise launched Scotty’s Brewhouse in 1996, he was 22 years old with little restaurant operating experience. He had graduated with a degree in marketing and public relations from Ball State University and had just returned home to Muncie, IN, after a stint as a copywriter in Houston.

“I had always waited tables and bartended, and after college, hated my 9-to-5 job. I came back to my hometown and was drawing up the idea of what I wanted to do when I heard there was a bar for sale,” Wise said. “The owners asked me to put a business plan together. Then, months later, I went to the owner and bought the business.”

That business was Mugly’s Pub & Eatery, a local Ball State University student hang out with a pool table, three beers on tap and a burger on the menu.

For the next three years, Wise worked on the restaurant’s revitalization, changing the name to Scotty’s Brewhouse and eventually hiring enough staff to handle the growing clientele. That’s when he decided to open a second location. He was only 25, and already was building a restaurant chain.

Well, maybe not.

“I got the food service bug and just loved what I was doing,” he said. “But at 25 I thought it was easy and the second restaurant failed miserably.”

Undeterred, Wise decided to take the equipment from his second endeavor and open another Scotty’s Brewhouse location in Bloomington, IL. The year was 2011. The restaurant was a hit. A franchise was born.

Today, Wise and his executive team operate eight locations throughout Indiana. Their biggest store, in downtown Indianapolis, holds 450 guests.

The technology solution

With locations throughout the state and a continuous rise in customer visits, Wise was looking for a way to increase operational efficiencies while reducing costs. This led Wise and his team to NoshList, a waitlist app designed to simplify restaurant operations and improve the guest experience. The app runs on iPad and Android tablet and mobile devices and replaces old-fashioned paper lists and expensive buzzer waitlist tools.

“For the majority of restaurant operators who use our waitlist app, the switch was made because of the ease of our technology and its ability to cut down costs while improving the guest experience,” said Craig Walker, founder of NoshList. “Our tool gives restaurant operators the ability to seat guests faster, which increases table turns and improves restaurant profitability.”

NoshList, available as a free or paid Premium service, works by sending guests text messages to their mobile devices alerting them that their tables are ready. If a guest doesn’t have a mobile phone, they can still be added to the waitlist and the host can locate them once their table is ready.

More importantly, however, is that NoshList’s Premium users can utilize the app’s ability to collect analytics based on diner history. Additionally, Premium users have access to a two-way communication system for dine-in guests, so customers can let a restaurant’s host know if there are changes to the party.

“The ability to gain consumer insights based on visitor history is a huge step forward for users of our NoshList app,” Walker said. “And the ability for two-way communication further enhances our restaurant support.”

Wise had long been considered an early adopter of restaurant technology, a reputation that placed him on the industry speaking circuit for many years.

SWBar

 

 

Scotty’s Brewhouse first started using tablets at the table in 2010. The move was a premature one in regard to customer acceptance. While the tablets didn’t work for his customer base he continued to look for new and emerging technologies that would push the brand forward.

“With the use of technology, you don’t do something that you think is cool or looks good. It has to save an operator time and money,” Wise said. “The reason why I got into tablet waitlist technology was because I was frustrated with how many pagers got stolen, or broken or lost.”

After the failed tablet experiment, Wise decided to use NoshList as a way to increase sales and reduce operational costs even though he wasn’t sure customers would give out their cell phone numbers.

“In the beginning I was nervous,” he said. “I don’t believe in text marketing and I wasn’t sure if people would give us their cell phone numbers. We had a little pushback from customers, but it wasn’t enough to stop using the technology because we were saving money on broken pagers and streamlining our seating capacity,” Wise said.

To date, WaitList has seated more than 34 million diners through its free and Premium versions and in May launched an updated version specifically for iOS 7.

“The app continues to ramp up and is proving to be a great technology. With some of the bigger software companies, they are so slow in incorporating new technology that by the time they do it the next wave is out,” Wise said. “For my staff, the reaction was initially ‘how do I do this?’ But once they got it, they loved it. This is one technology that I didn’t have to push at all and was not too difficult to put in place.”

Additionally, Wise and his team were concerned that customers would walk away once their names went on the waitlist because there was no buzzer that would tether them to the restaurant.

“We worked with NoshList on a number system that let staff know if customers had gone somewhere else,” Wise said. “And if people are wondering about their wait, they can now look at their phone and see how much time they have left. This lets the hostess focus on other things and it doesn’t make guests feel like someone forgot about them.”

Over the past six months, Scotty’s Brewhouse guests have embraced the NoshList technology. And because it’s an app-based system, the waitlist keeps running even if internet connectivity is lost.

“The best thing is we don’t have pagers anymore. That cost was huge for us,” Wise said.

Monday, May 8th, 2017 .

Forget display advertising for a sec. The best thing you can do for your business this spring is to build your store’s reputation by offering unrivaled customer service.

Want to beat the competition? Download Waitlist Me and transform the wait experiences customers have when they visit.  By adding them to the waitlist and sending them text notifications when you are ready for them, you can show you care about their time and give them the freedom better use their time while they wait.  They’ll thank you for it with more purchases and repeat visits.

Consider this: Your customers are awash with ways to unload the results of their spring cleaning purges. There’s the drop-it-and-forget-it ease of Goodwill and Salvation Army, the millennial comfort with Craigslist, and the DIY thriftiness of “oh, I’ll fix it up at some point, just toss it in that pile over there.”

As a consignment boutique owner, you’re struggling against years of customers swapping stories about long wait times and nonexistent communication for mere pennies on the dollar. Your store is great! But the industry you’re in? Well, there are some ghosts in that closet.

You need one easy way to break free from the brush that tars you—and set yourself apart from the half-dozen other consignment stores in your zip code.

7 ways Waitlist Me will revolutionize the way you work with customers:

– Text and call notifications let you notify your customers when their appraisals are ready.

– Public waitlist allows clients to check and see where they are in the list without stopping by (or tying up your phone lines).

– Status color coding lets you see at a glance where a client’s items are in the pipeline. No more fumbling for lost bits of paper!

– Loyalty tracking shows you who’s new to the store and who’s a repeat customer, letting you know in an instant when a VIP walks through the door.

– Built-in analytics run in the background, letting you track traffic and activity patterns and delegate your resources efficiently.

– Multi-device sync lets you use one business account on multiple devices. That means no more calls on your day off about what’s going on with so-and-so’s check.

– App compatibility for iOS, Android, and Web means you can use Waitlist Me on a device you already have.

 

The solution: Start using Waitlist Me, stat.

It’s time to get rid of Post-It notes and legal pads. It’s time to stop losing customers’ contact information (and their trust and business along with it). It’s time to bring your store into the 21st century with Waitlist Me.

Second-hand retailers across the country use Waitlist Me to manage their clientele and their in-store resources. Waitlist Me offers simple software that’s intuitive to use as soon as you start it up. There’s no training and no hefty user guides. Just download it and get back to work.

Consider it spring cleaning for your small business.

Tuesday, November 20th, 2018 .

When the weather outside is frightful, where do people go? Indoors, of course! And once cabin fever strikes, they’ll be rushing through sleet, snow, and beyond-freezing temperatures to find diversion at your business.

A waitlist and reservation app is the best way for any small business to manage this kind of forecast. Not only will an app like Waitlist Me improve your customer’s waiting experience, but it will also help you manage your resources, boost your efficiency, and increase your margins.

Keep reading to learn how a waitlist app can help you win over new customers and make more money this winter.

Bowling alleys

Thanks to theme nights, top-notch eats, and a brilliant bar scene, bowling alleys are making a comeback. A waitlist app helps you juggle all your draws. Waitlist Me keeps every guest enjoying their outing thanks to text notifications. When their lane, their table, or their game is ready, they’ll get a heads-up automatically—without needing to physically wait in line.

More businesses that can use this feature:

Skating rinks

Arcades

Casinos

Gyms

“New year, new you” is the mantra health and wellness centers across the world live by. Make it come true for your gym business and your clientele with a little help from a waitlist and reservation app. An app can help balance new clients with regular rise-and-grinders. The newbies can explore different stations (and make an appointment with a private trainer) while gym rats can reserve equipment (and jump right into their usual workout).

More businesses that can use this feature:

Spas

Salons

Rec centers

Shopping malls

Brr! Is there a better place to be on a chilly weekend afternoon than an indoor shopping wonderland? We think not. But to keep people coming in the door, retailers in mall environments need to offer one thing online sellers can’t: superior customer service. While some customers are independent browsers, many are thrilled to take advantage of personal shoppers, especially during the holidays. Stores can use waitlists to offer superior service to individuals who crave personalized attention—and with Waitlist Me, shoppers can wander while they wait.

More businesses that can use this feature:

Cosmetics stores

Bookstores

Thrift stores and consignment stores

Play places

A zillion rowdy tots tumbling into one ball pit? That’s an accident waiting to happen. Indoor play spaces can use a waitlist app to ensure that every wee visitor’s experience is as fun and safe as possible. Station an attendant with a waitlist by the door or by a popular piece of equipment with a maximum occupancy. Add newbies to the waitlist (and cycle players in and out regularly) to let everyone have a turn.

More businesses that can use this feature:

Climbing wall centers

Trampoline parks

Escape rooms

Museums

Savvy visitors want to get the most out of their trip, and that means checking out all the tours and interactive experiences your museum has to offer. Whether you offer living history or natural, performance art or visual, a waitlist app lets your museum’s guests queue digitally. This means they won’t waste a single minute of their visit tapping their toes in line. They can wander through exhibits and, when your docent is ready for them, arrive in time for the grand tour.

More businesses that can use this feature:

Aquariums

Wineries

Breweries