Friday, October 30th, 2015 .

Looking for an easier way to take reservations?  Waitlist Me has a new feature for customers to schedule reservations (or appointments) from your website, and it as easy as adding a link or line of code to set up.

You don’t need to set up any complicated rules for how many reservations are available at what times, as reservation requests will come to you for quick approvals within the Waitlist Me app.  You’ll receive a notification alert so you know when to check, and reservation requests will be highlighted at the top of your main waitlist page as well as on the daily reservation views.

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When you approve a request in the app, the customer automatically gets a confirmation text with their time, and the request becomes a confirmed reservation and appears in the reservations area of Waitlist Me.  If you decline it, the customer receives a text notifying them that it could not be scheduled.

The new remote reservation feature builds on the previous remote adding functionality for waitlists, so now businesses can choose between options of allowing customers to add themselves to the waitlist, schedule reservations, or both.

To enable the feature, log into Waitlist Me, go to the Settings area, and then choose to customize the Public Waitlist Page.  From there you can turn on remote reservations and customize things like the information you require from customers, whether you’d like to skip the approval step to have them automatically scheduled, and more.

Here is how the Settings look:

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The Public Waitlist is one are where customers can see the Make Reservation option.

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And when they press on that it will allow them to enter their info and requested reservation time.

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Another option is to use the Widget on your own website.  Here is an example of how that looks and you can customize the look and feel of the web widget in the Waitlist Me settings.

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Thursday, January 4th, 2018 .

January 1 has got your clientele taking their self-improvement goals to a whole other level. With the ball drop comes a fresh “new year? New me!” mindset, and a slew of resolutions to go with it. But as we all know from experience, it’s far easier to make a resolution than it to stick with it.

Waitlist Me can help you help your customers do exactly that. No matter what their goals are for this new year, your business can be an integral part in accomplishing them. Here’s how:

Fitness businesses helping people muscle up, lose weight, and train for events

January is prime sign-up season at gyms and fitness studios across the country. While new memberships are essential to keep you in the green, we know you’re invested in helping your customers cross off their workout goals.

Bringing Waitlist Me on board can help you do that. The app can help you create waitlists and reservations for different services, from tanning beds to personal trainers. You can even use it for popular equipment! It’s a no-muss, no-fuss way to manage busier-than-usual gym floors and long lines, which will keep your long-time customers happy and your newbies impressed.

Learn more here

Activity-oriented businesses helping people try new hobbies

The pre-Christmas gift-buying bonanza isn’t the only bright spot on your winter calendar. The moment people unwrap their bounty—whether they’re the proud owners of a new rifle, a monogrammed bowling shirt, or a top-of-the-line sewing machine—they have the potential to become a boon for your business.

After all, they’re going to need more supplies, from bullets to balls to bobbins, to fuel their hobby—and a little assistance getting started (or getting better). Waitlist Me can help you wrangle your staff and your resources to deal with the influx of new customers.

Salons giving customers head-to-toe makeovers

Some resolution-makers plan out their transformations weeks in advance. They come loaded with inspiration pictures and “do this, not that” feedback. Other style-changers are more spontaneous. They walk in with a vague idea of what they want and let you do your thing.

Whether you run a hair salon, a nail studio, a cosmetics store, or another business entirely, Waitlist Me helps you manage both types of clients. You can use the app on the web, on iOS, or on Android to facilitate both reservations and walk-ins with ease.

Learn more here

Banks, accountants, and financial advisors showing clients how to manage their money better

Politics, religion, and money—the three topics to avoid over the holiday dinner table—were not created equal. People go out and vote. They walk through church doors on Sunday mornings. But scheduling an appointment to hash out finances? For those customers who need your help most, getting them in your office can be a bigger challenge than actually achieving their goals.

Waitlist Me can help you make this year the year you guide your clients to achieving their budgeting, saving, and investing goals—starting with getting their bums in your seats. The app makes waitlists and reservations a breeze for everyone, whether you’re a business owner or a customer. Clients can make appointments (or jump on your waitlist) from wherever they are and see exactly how long they need to wait, thanks to our smart ETA feature.

Thursday, October 25th, 2018 .

If you listen to the internet’s many critics, millennials are self-obsessed complainers with a penchant for arrogance, an aversion to risk, and some serious Peter Pan Syndrome.

They also eat out five times a week, are looking to make big purchases, and prioritize investments in their mental health and physical fitness. Their spending power is estimated at $3.39 trillion. By 2020, they’ll be the ones paying for one-third of the world’s goods and services.

Millennials are increasingly becoming the customers you need to know inside and out. Who are they? How do they spend their money? What do they want?

Let’s take a closer look.

Who is the millennial customer?

Most people who consider themselves to be “young adults” fit into the millennial category. They were born between the early 1980s and the turn of the century (the generation’s end date waffles between the mid-nineties and the early 2000s, depending on who you ask). Today, millennials range in age from about 16 to 36. They are just now coming into their own as college graduates, young professionals, married homeowners, and parents.

Millennials make up the majority of the workforce in the United States. By 2025, 75 percent of the workforce world-wide will be made up of this one generation. The world is their oyster, and their wallets are open.

How do millennials spend their money?

Millennials pay more for brands and experiences—if the business in question offers them some sort of added benefit. That could mean more convenience, an alignment of their personal values, a better user experience, or greater perceived value.

They’re also incredibly loyal. Once they find a brand they love, whether it’s a store, a restaurant, a hotel, a gym, a salon, literally anything, they’ll stick with it. And, thanks to their penchant for social media, they’ll spread the word. With millennials on your side, referral business can become your new best friend.

What do millennials want?

This generation grew up as the internet was finding its legs. The oldest millennials were computer-savvy before Google was a thing, while the youngest can’t remember a world without YouTube. They’re gamers, emailers, texters, and content-consumers—and they expect the rest of the world to keep up with them.

What does that mean for you?

Eliminate the wait

For millennials, on-demand everything is the norm. A long waiting list is a major drawback. A long line? For those not enticed by hype or the cool-factor, long lines mean finding the next best thing: your nearest competitor.

Waitlist Me shortens lines and makes them invisible to new customers. The app lets you accurately estimate wait times and track your business’ resources, which can help you become more efficient over time. It also frees customers from your waiting area. This gives the illusion of shorter wait times, which makes more people want to stick around.

Be available on your customers’ terms

With the internet comes 24/7/365 availability. Does your small business need to be open all the time, every day of the year? Absolutely not! But to win over a millennial crowd, you need to create a digital presence that is open to customers around the clock.

We make it easy to do just that. Waitlist Me offers an add-yourself widget, which you can easily include on your business’ website. The widget lets customers add themselves to your waitlist, reservations, or appointment schedule from wherever they are. You can also display black-out days, specials, and more.

Go mobile

Just because a millennial doesn’t leave home without a smartphone doesn’t mean they want to dial your number and speak to you one-on-one. This generation infinitely prefers texting over phone calls.

That’s why Waitlist Me built text message notifications directly into the platform. Forget about hollering out names in a crowded vestibule or passing out buzzing pagers. With a single gesture, you can send a message directly to the party next in line. Your guest will get the message on their phone instantly, wherever they are, just the way they like it.

Friday, July 27th, 2018 .

We could wax poetic about Waitlist Me’s bells and whistles for hours (and we have!). But, honestly, one of our favorite bonuses that comes with implementing a waitlist and reservation app is getting rid of bad waiting room symptoms that begin to infect customers.

Let’s take a look at some of the annoying waiting maladies and behaviors that Waitlist Me helps do away with (and appreciate just how much better the customer experience is with a waitlist app). Here are 5 classic moves:

The toe-tapper

Who needs music wafting from a speaker when you could keep time to the beat of the toe-tapper’s sneaker on your tile floor? We joke, of course. We know you’re turning up the dial and pricing out carpet in order to drown this sucker out. Their tap-tap-tap won’t make tables turn over any faster, but it certainly can drive your host crazy (along with anyone else who’s waiting). The rhythmic nature of the toe tapping makes it more likely to spread to a variety of fidgeting activities around the room, creating a rather tense environment.

The eagle-eye

We’re certain some eagle-eyes honed their behavior early on as hall monitors. A training ground of tardy students prepared them well for their next mission: us. Now, they’ve set their sights on guests lingering too long over dessert and front-of-house staff dilly-dallying behind the hostess stand. Ever feel like you’re being…watched? We know exactly who to pin that on.

The disappearing-act

Some people have the gift of invisibility. They can disappear into a crowd, blend in seamlessly, fade into the background or jump right into the action like they were born there. This disappearing-act pulls a fast one, all right—right out your door without so much as a word of warning. Will you see them again? Sure, about 20 minutes after you call their name (and give their spot to the next person in line).

The slump-and-sigh

The burdens of the world have to rest on somebody’s, shoulders. Why not the slump-and-sigh? After all, that’s what it looks like once you give them their ETA. They take their seat with a sigh that bespeaks inner turmoil greater than 10 minutes ‘til “the doctor can see you now.” And if they have to stand? This one morphs into the hunch-and-groan. Sigh.

The watch-watcher

Need to know the time? There’s always someone in your waiting room you can ask, although we’re not entirely sure you’d want to. Whether they’re old-school with a wrist watch, analog with a wall clock, or high-tech with the latest iPhone, the watch-watcher tracks their own countdown, thankyouverymuch. And if your wait-time guesstimate is off by so much as a minute, well, you can expect to hear about it. This another of the more infectious behaviors. If you have a diligent watch-watcher in the group, you’ll definitely see an uptick in the unconscious time checking behaviors from others in the room.

The solution

You can’t always get rid of waiting, but Waitlist Me helps you make the wait experience better by giving guests more visibility into the wait process and the flexibility to leave the waiting room and be notified with a text when you are ready for them.

Let the toe-tapper and eagle-eye work off some of their nervous energy by walking around outside while they wait. Help the disappearing-act know the right time to be back with a well-timed text message. Take some of the worries of endless or unpredictable waits off the slump-and-sighs shoulders. And show the watch-watcher you care by using real time wait tracking to give better estimates and deliver on the promised wait times.

Wednesday, May 11th, 2016 .

Let your customers check themselves into your waitlist or reservations from your website or when they arrive at your restaurant.  It is convenient for customers and will save your business time and money.

Waitlist Me makes it as simple as pasting our widget on your website or using a unique page we host for you.  And it is seamlessly integrated into our waitlist and resource management service that has been proven to reduce walkaways and improve customer satisfaction.

We have had our add yourself features available for some time, but we recently added some new features, simplified the customization and settings, and created this new video to show how it all works:

 

Here is an example of how it can be used for self check in at your business

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Or it can be easily integrated into a website like in the example below

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