Tuesday, October 6th, 2015 .

The new web widget makes it easy for customers to add themselves to your waitlist from your website and have their waitlist requests appear in the Waitlist Me app.  The widget has two main views and is simple to customize and add to your site in a few quick steps.

Customers can view estimated wait times or people waiting:

widget1

 

Customers can then submit their info for adding themselves to the list:

widget2

 

Creating the widget is as easy as switching the toggle to “ON” from your widget settings page on the Waitlist Me website. A unique widget will be created and all you need to do is copy the line of code onto your website where you’d like the widget to display.

The widget can be customized at any time, and you will see how it looks in the preview section at the top of the page. Press “Save” to keep changes and automatically update the widget on your site. Here are some of the options:

Titles – Change the text that appears on the two different screens of the widget. The first screen shows the estimated wait and the second screen appears after customers click to add themselves and enter their information

Colors – Match the widget to your website the way you like with the flexibility to change the colors of the text, background, borders, and links.

Display types – There are a couple options on what you may want to display to give people a feel of how long the wait might be, or if you choose “None” it will not show the view of the wait estimate at all and just have the fields for people to add their information.

Also, if you want to go back to the default settings after you can always click the Reset link at the bottom.

widget-settings

 

The web widget is a Waitlist Me Premium feature and adds another option beyond using the public waitlist page for customers to add themselves to the waitlist.

Wednesday, May 11th, 2016 .

Let your customers check themselves into your waitlist or reservations from your website or when they arrive at your restaurant.  It is convenient for customers and will save your business time and money.

Waitlist Me makes it as simple as pasting our widget on your website or using a unique page we host for you.  And it is seamlessly integrated into our waitlist and resource management service that has been proven to reduce walkaways and improve customer satisfaction.

We have had our add yourself features available for some time, but we recently added some new features, simplified the customization and settings, and created this new video to show how it all works:

 

Here is an example of how it can be used for self check in at your business

add self ipad kiosk

 

Or it can be easily integrated into a website like in the example below

add self site

 

 

 

Wednesday, July 5th, 2017 .

The rows of tread mills, stationary bikes, and weight machines make it look like your fitness studio is all about the equipment. While the equipment is a must-have, maintaining your membership is do-or-die.

Waitlist Me is a waitlist management app that helps you provide VIP customer service and troubleshoot the best problem a business like yours can have: an active membership that’s keeping your gym packed 24/7.

Here’s how our app can help make your gym a neighborhood stand-out…

 

Give all members equal-access to popular equipment

Nobody goes to the gym to stand around for 30 minutes waiting for an elliptical. With Waitlist Me, they don’t have to. Front desk attendants can add them to the waitlist for certain equipment, or they can add themselves. The app will hold their place in line, and you can display whose turn it is on a screen using our public waitlist feature.

Bonus: Waitlist Me has a kiosk mode where you can turn an iPad into a self-check in station that guests can use to easily add themselves to the line for the next available machine.

 

Let members reserve tanning beds on their own time

Unlimited tanning is a huge perk for many fitness club members. Walking in to find them all in use, though, can be a week-ruiner. The simplest way to ensure that never happens to any of your guests again is to enlist Waitlist Me’s reservation feature. Members can make appointments online or when they walk in the door of your club, go about their routine, and get their golden glow right on schedule.

Bonus: The app’s easy-to-use interface makes it a cinch for your staff to see which units are in use or becoming available, letting you schedule regular cleanings and maintenance efficiently.

 

Allow guests to build spa services into their workout routine

Whether you offer basic member favorites like steam showers and saunas, or a full complement of spa offerings, Waitlist Me can elevate the way your membership takes advantage of these services and ensure that nobody leaves your facility disappointed. Members can reserve services before they get their sweat on, making the transition from workout to refresh seamless.

Bonus: Waitlist Me recognizes return customers when they check in and allows you to create notes on individual clients. If you know that a certain member always hits the sauna after a boot camp, you can add them to the waitlist automatically when they sign up for class.

 

Make the most of your personal trainers

Not every member wants a private session with a personal trainer or thinks to schedule one in advance. But if they have questions during a workout or want a quick refresher on a piece of equipment, Waitlist Me makes it easy for them to get on a wait list for a little pro help without missing a beat. Keeping your membership happy and injury-free? That’s a win-win.

Bonus: Waitlist Me syncs across multiple devices. That means that each member of your staff can check the waitlist on their own smartphone, tablet, or computer, and see where and when they’re needed.

Wednesday, February 22nd, 2012 .

At Firespotter Labs, we have been busy working on new ways to make people’s lives better, and are proud to announce our latest creation: NoshList!

NoshList is a free waitlist app for restaurants that uses text messages to notify diners when their tables are ready. Here is how it works:

NoshList allows restaurants to easily manage parties – adding, seating and removing them as necessary – just by pushing a button. To add walk-up customers, NoshList users simply enter in a name, phone number and tap a button for the party size. There are even different icons for gender and age groups (i.e., blue for boys, pink for girls, and an icon that looks sort of like Darth Vader for “unknown”). At the bottom of the screen, NoshList shows the current wait times by party size for at-a-glance information, as well as the number of total guests waiting and the total seated.

iPad add party

 

Friday, April 26th, 2013 .

From picking cocoa beans as a young boy on the Ivory Coast to being handpicked to work for Wolfgang Puck at Spago, Francois Kwaku-Dongo’s journey to becoming a world-class chef has nothing if not an air of earthy sophistication.

That blend is reflected in his food at eleven14 Kitchen at The JHouse in Greenwich, CT—where he balances direct-from-farm produce and locally raised meats (think grilled chicken with chopped market-vegetable salad) with exquisite presentation and taste (think chocolate in gold leaf with almond dacquoise and nougatine)—and in the way he runs the restaurant.

“The 51%,” says Kwaku-Dongo. “That’s what we look for. The unspoken qualities in a person that make them undeniably good at what they do. The other 49% is skill, knowledge, experience, which can be taught, learned, or trained. We look for staff members that are gregarious, inquisitive, and joyful; the ones who are excited by the interaction of food, drink, and people.”

An innate drive, enthusiasm, and delight in their work is matched with a highly developed system for efficiency and superior customer service to surround the top notch chef with a top notch crew. Most importantly, this translates into a phenomenal experience for customers to drive them in the door.

“Since seating in our highly in-demand patio space is on a first-come first-serve basis, our living room lounge often fills up quickly with guests vying for a table,” says Kwaku-Dongo. “We have even had parties offer money to other parties in exchange for a better wait time for the patio.”

It’s great to have demand, but it’s not going to help the chef wow them if people are tired of waiting, either for their food or their tables. So when asked about how his restaurant manages high-demand and high-volume seating, he points to NoshList.

“The Nosh app is used by a number of our staff, and as a result we heard the early mumblings of the [at the time] forthcoming WaitList,” he says. “It certainly beats staring at that annoying flashing beeping racket, imploring it to release you from waitlist purgatory; or wondering if the host perhaps wrote your name on the wrong piece of paper (and the promo video gets a laugh or two as well.)”

Kwaku-Dongo’s blend of sophistication and simplicity has a bit in common with NoshList. He believes less complicate equals less problems. If you can deliver that from the moment the customer walk into the door, then you are on your way to stellar reviews and growth. More importantly, you have one less headache to worry about.

So while you’re waiting to try Chef Kwaku-Dongo’s sea-salt-crusted baked striped bass with baby artichoke, spaghetti zucchini, heirloom tomato, and chanterelles, NoshList will let you know when it’s your turn and let Kwaku-Dongo’s staff know exactly who is where and how long they’ve waited. It’s a simple sign of 21st-century management balanced with the simple sign by the wood oven that reads, “Today’s wood is apple.”

noshlist