Tuesday, February 10th, 2015 .

Where did NoshList go? It is now Waitlist Me. But don’t worry, everything you loved about NoshList is still there, plus a lot more.

As more and more businesses from all types of industries have been signing up to manage their waitlists, reservations, and appointments, we decided having a name that was broader and less tied to food would be better. As Waitlist Me, we are excited about all the opportunities for helping people that are waiting everywhere.

The road to Waitlist Me was paved with a number of features and user experience improvements. It started with enhancements for customized notifications and waitlist views. Table management was made more flexible so customers could also be assigned to people or other resources. Later, more prioritization was put on features such as reservations and appointments that were essential to many businesses. Finally, we invested more resources into making Waitlist Me cross-platform, so it would work on iPads, iPhones, Android tablets and phones, and even computers.

Being truly cross-platform is key to bringing the services to businesses everywhere. Some businesses don’t have Wi-Fi or have concerns using an iPad because of possible damage or theft. Now, even businesses with computers plugged into the Internet can use WaitList Me for their waitlists and reservations. The Android app also runs nicely on Clover, which is revolutionizing the way businesses think about POS systems.

In addition to the name change, we have redesigned and improved our iPhone and Android phone apps, and made a number of usability improvements in our tablet apps and online waitlist. Waitlist Me is also launching with a few powerful new features, such as the post-visit feedback surveys. Premium users can now customize and enable feedback surveys to go out after customer visits. Customers can easily send quick numerical ratings back in text messages or take surveys to rate their experiences in more detail, leave comments, an even request a manager to contact them about their visit.

Waitlist Me is also rolling out its first major API integration with Enplug, a company that helps businesses better engage their customers with smart digital signage devices and software.

More details on these new features will be coming soon.

Wednesday, May 14th, 2014 .

NoshList was proud to be a sponsor of the 18th Annual Restaurant Industry Conference put on by UCLA Extension in collaboration with world-leaders in brand development, food services, design innovation, operations excellence, market analysis and customer satisfaction.

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Having recently launched our new waitlist app for iOS 7, the conference was a great place to show how NoshList continues to innovate in helping restaurants improve their guest experience and operational efficiencies. We also plan to be at the big National Restaurant Association conference on May 17-20 in Chicago.

The UCLA event was a great place to network and learn, as it brought together a number of honored speakers and panelists to discuss current industry issues and trends. Conference topics included brand development, food service, design innovation, operations excellence, market analysis and customer satisfaction. The leaders of Yelp were there along with emerging restaurant concepts panel speakers. BrightLocal said that 95% of consumers are turning to the internet to find local businesses.

One of our favorites was the presentation by Chef Thomas Keller (The French Laundry), Innovation Award Winner. He has won multiple awards, including “America’s Best Chef,” though the interviewer (Pres of the Culinary Institute of America) also called him the most important chef in American history. He was interviewed by Dr. Tim Ryan, President of the Culinary Institute of America (CIA). Dr. Ryan won the award last year and came back to interview Thomas Keller this year, partly because they are very good friends, which gave the interview a different perspective. Keller had a very interesting story and presented a lovely lunch.

It was also fun when the UCLA singers came in at the beginning and sang the itinerary for the day to the group.

Thursday, May 10th, 2018 .

Mother’s Day is coming up this weekend in the US, so it is a great time for restaurants to use Waitlist Me to manage the surge in families hoping to treat mom to a special meal.  With the recent launch of Waitlist Me in over 60 countries, it is now being used for different holidays at different times.

Interestingly, over 150 countries that celebrate Mother’s Day and the holiday has the deepest roots in the UK, where it is called Mothering Sunday.  Since the 1500s, young apprentices and domestics would walk home on Mothering Sunday, carrying special cakes and picking wildflowers for their mums before going to church.  This year people in the UK already celebrated Mothering Sunday on March 11, and here are some of the ways Waitlist Me is helping businesses in the UK.

Let patrons relax rather than queue

Brits may take pride in their queueing capabilities, but that doesn’t mean they enjoy waiting in queues, especially on holiday outings. Waitlist Me takes the queue out of the equation. Whether customers make a reservation or walk in on the big day, they can drop their name at your hostess stand and get back to enjoying time with their loved ones without fretting about losing their place.

Bonus! One of Waitlist Me’s core features is the public queue list, which lets your guests see for themselves exactly where they are in the queue and how much more time they have kill before it’s brunch time. You can set it up to display on a monitor or telly in your vestibule.

Easily accommodate walk-ins and reservations

Every holiday has its planners and its skivers. Waitlist Me makes it easy to welcome everyone without any fuss or frustration. The app integrates a standard queue with made-in-advance reservations, all on the same screen. There’s no need to panic over squeezing somebody in, and your guests will never see your hosts sweat. Plus you can toss your grease pens, sticky notes, and messy reservation books in the bin. Ta, clutter!

Bonus! Waitlist Me is all about making work easy for you and your staff. The app’s interface was designed to be intuitive and user-friendly. That makes training time minimal for your hosts and helps them stay calm and professional during busy periods.

Set your queuers free

If your restaurant is in an area stuffed with shops or historic landmarks, giving customers the option to wander while they wait is a happy surprise. In the UK, Waitlist Me text notifications are completely optional. It’s a feature that lets you—or your guests—decide when to use it. An example: When you add a customer to your queue, you can let them know they can wait in your lobby or you can text them when their table is ready if they’d prefer to walk around.

Bonus! International text notifications are offered as a prepaid, pay-as-you-go system. Sending a text is as easy as tapping a button on the app, but it’s always your choice to send. Or not—whatever works best for your restaurant.

Impress customers with accurate wait estimates

Sure, your guests might not tell you they’re annoyed by a long queue or a poorly judged queue time, but one bad experience waiting for their turn can keep them from coming back. Waitlist Me shows average wait stats and real time waits next to quoted times, so it is easy for your staff to give more accurate estimates and make guests happier.

Bonus! Waitlist Me’s public waitlist feature makes it easy for guests to check their place in line from their phone, so they worry less about how much longer they must wait.  It also cuts down on repeated questions to your hostess on the remaining wait.

Remember special requests

Birthdays or anniversaries? Food allergies? A highchair? Wheelchair accommodation? A preference for patio seating? Waitlist Me offers a simple Notes feature to help you, your hosts, and your servers keep track of whatever it is your customers want and need to make their meals enjoyable. Input these details when they walk through your door, and you’re set.

Bonus! Waitlist Me offers real-time sync across multiple iOS, Android, and web-enabled devices. That means everyone on your front-of-house staff and your management team can be clued in 24/7.

Thursday, March 24th, 2016 .

Waitlist Me has a couple options for allowing customers to add themselves to the waitlist and reservations.  It also offers variety of ways to customize the process to the needs of different businesses.

A few months ago we released a web widget that businesses can easily add to their websites.  Many businesses told us how much they liked the new widget.  As part of the feedback we received, we found ways we could make implementing and using the new widget even simpler, and we added an option to use the widget on a hosted page.

The new widget page allows businesses to just link to their unique URL from a website, blog, email, or whatever.  The widget page is easier for less tech savvy businesses, and there is no need to involve a web developer to make sure it is added correctly to the website.

The widget page is also especially well-suited for businesses that allow people to add themselves to the list when they arrive at the business.  All you have to do is put the URL into the browser of any tablet and you have your own check-in station.  By setting the widget option to only show the “Add Yourself” screen, and not the estimated wait you might show on a website, it simplifies the page even further. You can also add custom instructions and images to the bottom of the page for more clarity.

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When asking customers to enter themselves, the simpler you make the interface, the less chances there are for mistakes and frustration.  The hosted widget page makes it easy for your customers to add themselves, which makes it easier for you.

Wednesday, December 20th, 2017 .

As the calendars roll over to a shiny new year, your fitness business is approaching wave after wave of busy seasons. With January comes the New Year’s resolution crowd, followed by the spring breakers and the bikini body-seekers. Make sure you have the right tools to optimize your memberships and customer service when things get busy.

Waitlist Me is the app that can help you run your gym or fitness studio better this new year. Its core features are a great place to start—learn more about them here—and here are a few additional benefits of what Waitlist Me Pro has to offer:

Get the most out of your special equipment

Specialized equipment like massage chairs, red light therapy, and tanning areas can be a big investment. Waitlist Me’s resource management feature helps you get a better return on that investment by using it more effectively.  You can set up your equipment, rooms, or special services as resources, and assign customers to those resource.

Our resource management features allow you to easily track what is in use and for how long, so you can give your customers better time estimates for availability and improve your utilization rates.  Combined with our built-in analytics system, you can get a better sense of your usage patterns.  Not sure if you should invest in another purchase? The data the app gathers automatically can help you make decisions based on facts, not guesses.

Maximize your people resources

Experts on your staff, like trainers and massage therapists, are assets you want to make the most of. Chances are you can boost their productivity—and the value they add to your gym’s customer experience—by tweaking their scheduling or the way they interact with your clientele. Waitlist Me helps you do that.

While the regular version of the Waitlist Me app lets you schedule appointments and add customers to the waitlist to meet with different members of your staff, the pro-level follows customer activity once they get off the waitlist. The downloadable reports chart the data over time, and lets you see when you need to increase (or decrease) staffing levels and if a certain specialization or individual is in high demand.

Let customers make appointments and reservations on their own time

A waitlist is all well and good, but what if your customers could go straight from the locker room into a session with a personal trainer? With Waitlist Me Pro’s appointment widget, they can.

The web widget is an easy-to-install addition to your website that lets customers send appointment requests for staff or reservation requests for special equipment or rooms. The widget allows you to set business hours for the appointments—perhaps you only want to take them during typically quiet hours, or maybe you want to use them during peak workout periods. And, unlike old-school reservations that tether an employee to the front-desk phone, Waitlist Me Pro reservations are available online 24/7, freeing up your staff and making life convenient for your clientele.

Promote specials and events

Hosting a competition? Running a sale on merchandise? Running a bring-a-friend special? Let your customers know! Waitlist Me Pro’s customizable public waitlist feature lets you display custom messages and promotions when they check their place in line.  You can bring your branding to your waitlist and include graphics, coupons, discount codes, announcements, videos—just about anything you can think of.