Monday, December 10th, 2018 .

We’ve added some new features and UI improvements to help manage customer requests made from your website or social media page if you are using the Waitlist Me web widget. When a request is received, you’ll be able to see more information in the waitlist view about what it is for and where it came from. The entries appear at the top of the waitlist and will flash orange. If you’re on the Reservation or Resource Management view, a quick pop up will alert you to the new request.

For waitlist requests, you can see all the key information about the customer request such as name, group size, and any notes the customer added. Simply press on the row to accept the request, and move through the same steps you’d normally take to add customers to the list, but with the information the customer entered already pre-populated. You can also change the status color, assign a resource, and add any notes you need for your own reference. Then chose an estimated wait as the final step. Accepting reservation requests work similarly, with the added benefit of when you press on the row, it will show the request in the context of that day’s list of reservations to see if you have availability.

If a request was accidentally rejected, you can still see it in the History section by tapping on the “Show History” bar at the bottom of the waitlist. The History section also has some filters on the right side that can be used to show customers that have been served and removed from the waitlist in addition to rejected requests. Use the return arrow button on the right to accept a previously rejected request.

Tuesday, September 18th, 2018 .

Peanuts and Crackerjacks are just scratching the savory surface of food and beverage offerings available at ballparks this summer.

With everything from craft beer and swanky cocktail bars to gourmet hot dogs and full-service restaurants, baseball stadiums are redefining what it means to take in a ballgame with family and friends. Fans don’t have to splurge on box seats for a VIP experience—and with Waitlist Me on tap at your hostess stand, you can treat every guest to a top-notch experience, guaranteed.

Here’s how a waitlist and reservation app can help you hit this summer out of the park.

Let customers shop, wander, and snap selfies while they wait

Your diners have better things to do than to tap their toes outside your restaurant or give your host the ol’ stink-eye. With our signature Text Notification feature, Waitlist Me sets them free. They can stroll through the concourse, take pictures with players, try on new snap-backs—it’s all fair game. When they hit the top of your list, you can let them know with the push of a button. How’s that for easy?

Attract new diners despite long lines

Because our app lets you alert guests by text when it’s their turn to take a seat, there’s no reason for them to cool their heels in the 10 feet waiting area surrounding your restaurant’s entrance. While your waitlist grows, the line outside your door doesn’t have to. That means new customers can hop on your list without being deterred by other diners.

Allow guests to hop in line from their seats

Whether their stomachs are growling before the first pitch or they get the munchies at the bottom of the fifth, Waitlist Me’s Add Yourself feature lets diners join your waitlist from wherever they are, whenever they want. Thanks to our app, there’s no need to for customers to beat the crowd. They can eat on their own time, without missing a single play.

Ditch constant ETA questions

When’s the table going to be ready? Is it our turn yet? Where are we on the list? We don’t have to ask if you’re tired of these questions. We know you were done with ‘em a couple seasons ago! That’s why we built a Public Waitlist feature—so that guests can check their spot in line straight from their smartphones or from a handy monitor or TV display you can set up in a snap. Phew!

Eliminate clutter and confusion at your hostess stand

Trash your mess of sticky notes and dog-eared memo books and say buh-bye to the grease pen. Waitlist Me is an intuitive, easy-to-use solution to losing reservations and keeping track of your waitlisted parties. Our app is designed to give your front-of-house staff the information and tools they need to manage your guests’ dining experience with just one glance.

 

Wednesday, July 31st, 2019 .

When using the Add Yourself features, whether through Kiosk Mode or the Web Widget, there are several ways you can display an estimated wait to customers. Simply navigate to the Settings > Add Yourself > Main View. Here you can select the wait time that fits your business best. 

People and Groups – Show the number of parties and the total number of people on the list.

People – Show the number of people on the list.

Minutes By Group – Display an estimated time by multiplying the number of parties by a number of minutes you specify. For example, selecting 5 minutes will multiply the number of groups on the list by 5, and present that result as the estimated wait.

Minutes By People – Display an estimated time by multiplying the total number of people on the list by a number of minutes you specify. 

Last Estimated Time – Report the last estimate given by your staff.

List View – Show the public view of the waitlist, so people can see where they are in line.

Hide – No estimates, just go straight to the Add Yourself part.

Here are a few examples:

Web Widget, number of groups and people
Web widget, last estimated wait
Kiosk mode, full waitlist view

Friday, November 3rd, 2017 .

When your time is money, how you manage that time makes a difference. For many CEOs and executives, an ace admin team or executive assistant manages the schedule with aplomb. But regardless of how good your support staff is, there are always ways to make your office run more efficiently. Waitlist Me is one of those ways.

Waitlist Me is a waitlist management app that ensures everyone who needs face-time with the boss gets it, whether they need a 30-minute meeting or 60 seconds for a signature. Here are five ways Waitlist Me can transform your office.

Squeeze in meetings between appointments

Traditional calendars can make it difficult to spot and best utilize smaller blocks of open time. Waitlist Me makes it easy—and we let you color code everything according to, well, whatever you want. Supply each department with a color, or each type of appointment, and create the schedule that makes sense for you.

Set up office hours for drop-ins with staff

An open-door policy—or an occasional open-door policy—can do wonders for company culture, but it can also turn your hallways into long lines of employees who want CEO input. Waitlist Me helps create order by letting employees stay at their desks until go-time. Our text alert feature lets them know exactly when to knock on your door.

Give CEOs more control over who to see when

First come, first serve? That’s up to you. Waitlist Me lets you see key information at a glance on all the people needing your attention.  If you spot something urgent further down the list, it is a cinch to take that one first by sending a quick text to that person.  Or you may select items to clear off your list based on how much time you have available, whether you can cover an item in another meeting, how often you already see a particular person, or whatever you like.

Let employees book themselves into free time

Most assistants have far more on their docket than fielding requests for 5 minutes of your time. Take those calls off their plates by letting employees request quick appointments themselves. Waitlist Me’s Add Yourself feature lets them do just that—and you (or your admin) can quickly add them to your waitlist without turning the request into a full-blown conversation.

Keep employees from losing work-time waiting around

Nobody wants to see a parade of toe-tapping employees outside their office door. Nix it starting now thanks to our public waitlist feature. Staffers can check their place in line right from their work stations, which means they can increase their productivity without sacrificing the opportunity to get the input they need from you.

Wednesday, October 18th, 2017 .

The public waitlist page is a unique URL for a web page that is assigned to your account, and has a number of features and benefits. Whenever a customer is added to the waitlist in the Waitlist Me application, they get a text message confirming that they have been added to the list. There is also a link to the public waitlist so the customer can check their place in line from their phone. They will see a status message at the top of the page and their initials will be highlighted in the list.

The public waitlist makes it easy for people to estimate their remaining wait without having to ask, and saves you time. It also helps them track when their turn is getting closer so they can be nearby when you are ready for them.  If a customer decides they aren’t coming, they can press on the Cancel link to let you know and a message will appear in Waitlist Me so you know to remove them from the list.

We have added some additional features to Waitlist Me Pro for personalizing the public page even more to your brand by editing the status messages and changing the colors of the page.

Color Scheme – Personalize the page look and feel by changing the page and table colors.  With control of the color of every element on the public page, it is easy to create a look and feel that fits your brand.

 

Here is an example of the public waitlist in default colors and with customized colors

 

 

Status Messages – The messages that display at the top of the page make it easy for customers to check their place in line, know when it is their turn, and cancel if they decide to go elsewhere.

 

Waitlist Message – This shows when a customer is in a waiting state and the default message is “You are number [order] on the waitlist, and have waited [time_waited] minutes” (where [order] is their place in line and [time_waited] shows the minutes waited)

Ready Message – Once you notify a customer, their public page changes to “We are ready for you! Please come by as soon as possible” and gives them options to indicate they are coming or cancelling.

Finish Message – Served – After you have checked a person off the list the message changes to “You are no longer on the waitlist” and the list of customers waiting disappears.  You could customize this message to add something about enjoying their meal or suggest leaving a positive review on Yelp.

Finish Message – Removed – If you remove a customer from the list, meaning they didn’t end up joining you, the default message is also “You are no longer on the waitlist” but you could change it to something related to being sorry they weren’t able to join.

Response Links – If you don’t want people to be able to cancel or indicate they are on their way through the public waitlist, you can remove these links