Friday, November 3rd, 2017 .

When your time is money, how you manage that time makes a difference. For many CEOs and executives, an ace admin team or executive assistant manages the schedule with aplomb. But regardless of how good your support staff is, there are always ways to make your office run more efficiently. Waitlist Me is one of those ways.

Waitlist Me is a waitlist management app that ensures everyone who needs face-time with the boss gets it, whether they need a 30-minute meeting or 60 seconds for a signature. Here are five ways Waitlist Me can transform your office.

Squeeze in meetings between appointments

Traditional calendars can make it difficult to spot and best utilize smaller blocks of open time. Waitlist Me makes it easy—and we let you color code everything according to, well, whatever you want. Supply each department with a color, or each type of appointment, and create the schedule that makes sense for you.

Set up office hours for drop-ins with staff

An open-door policy—or an occasional open-door policy—can do wonders for company culture, but it can also turn your hallways into long lines of employees who want CEO input. Waitlist Me helps create order by letting employees stay at their desks until go-time. Our text alert feature lets them know exactly when to knock on your door.

Give CEOs more control over who to see when

First come, first serve? That’s up to you. Waitlist Me lets you see key information at a glance on all the people needing your attention.  If you spot something urgent further down the list, it is a cinch to take that one first by sending a quick text to that person.  Or you may select items to clear off your list based on how much time you have available, whether you can cover an item in another meeting, how often you already see a particular person, or whatever you like.

Let employees book themselves into free time

Most assistants have far more on their docket than fielding requests for 5 minutes of your time. Take those calls off their plates by letting employees request quick appointments themselves. Waitlist Me’s Add Yourself feature lets them do just that—and you (or your admin) can quickly add them to your waitlist without turning the request into a full-blown conversation.

Keep employees from losing work-time waiting around

Nobody wants to see a parade of toe-tapping employees outside their office door. Nix it starting now thanks to our public waitlist feature. Staffers can check their place in line right from their work stations, which means they can increase their productivity without sacrificing the opportunity to get the input they need from you.

Thursday, May 15th, 2014 .

scottys brewhouse

When Scott Wise launched Scotty’s Brewhouse in 1996, he was 22 years old with little restaurant operating experience. He had graduated with a degree in marketing and public relations from Ball State University and had just returned home to Muncie, IN, after a stint as a copywriter in Houston.

“I had always waited tables and bartended, and after college, hated my 9-to-5 job. I came back to my hometown and was drawing up the idea of what I wanted to do when I heard there was a bar for sale,” Wise said. “The owners asked me to put a business plan together. Then, months later, I went to the owner and bought the business.”

That business was Mugly’s Pub & Eatery, a local Ball State University student hang out with a pool table, three beers on tap and a burger on the menu.

For the next three years, Wise worked on the restaurant’s revitalization, changing the name to Scotty’s Brewhouse and eventually hiring enough staff to handle the growing clientele. That’s when he decided to open a second location. He was only 25, and already was building a restaurant chain.

Well, maybe not.

“I got the food service bug and just loved what I was doing,” he said. “But at 25 I thought it was easy and the second restaurant failed miserably.”

Undeterred, Wise decided to take the equipment from his second endeavor and open another Scotty’s Brewhouse location in Bloomington, IL. The year was 2011. The restaurant was a hit. A franchise was born.

Today, Wise and his executive team operate eight locations throughout Indiana. Their biggest store, in downtown Indianapolis, holds 450 guests.

The technology solution

With locations throughout the state and a continuous rise in customer visits, Wise was looking for a way to increase operational efficiencies while reducing costs. This led Wise and his team to NoshList, a waitlist app designed to simplify restaurant operations and improve the guest experience. The app runs on iPad and Android tablet and mobile devices and replaces old-fashioned paper lists and expensive buzzer waitlist tools.

“For the majority of restaurant operators who use our waitlist app, the switch was made because of the ease of our technology and its ability to cut down costs while improving the guest experience,” said Craig Walker, founder of NoshList. “Our tool gives restaurant operators the ability to seat guests faster, which increases table turns and improves restaurant profitability.”

NoshList, available as a free or paid Premium service, works by sending guests text messages to their mobile devices alerting them that their tables are ready. If a guest doesn’t have a mobile phone, they can still be added to the waitlist and the host can locate them once their table is ready.

More importantly, however, is that NoshList’s Premium users can utilize the app’s ability to collect analytics based on diner history. Additionally, Premium users have access to a two-way communication system for dine-in guests, so customers can let a restaurant’s host know if there are changes to the party.

“The ability to gain consumer insights based on visitor history is a huge step forward for users of our NoshList app,” Walker said. “And the ability for two-way communication further enhances our restaurant support.”

Wise had long been considered an early adopter of restaurant technology, a reputation that placed him on the industry speaking circuit for many years.

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Scotty’s Brewhouse first started using tablets at the table in 2010. The move was a premature one in regard to customer acceptance. While the tablets didn’t work for his customer base he continued to look for new and emerging technologies that would push the brand forward.

“With the use of technology, you don’t do something that you think is cool or looks good. It has to save an operator time and money,” Wise said. “The reason why I got into tablet waitlist technology was because I was frustrated with how many pagers got stolen, or broken or lost.”

After the failed tablet experiment, Wise decided to use NoshList as a way to increase sales and reduce operational costs even though he wasn’t sure customers would give out their cell phone numbers.

“In the beginning I was nervous,” he said. “I don’t believe in text marketing and I wasn’t sure if people would give us their cell phone numbers. We had a little pushback from customers, but it wasn’t enough to stop using the technology because we were saving money on broken pagers and streamlining our seating capacity,” Wise said.

To date, WaitList has seated more than 34 million diners through its free and Premium versions and in May launched an updated version specifically for iOS 7.

“The app continues to ramp up and is proving to be a great technology. With some of the bigger software companies, they are so slow in incorporating new technology that by the time they do it the next wave is out,” Wise said. “For my staff, the reaction was initially ‘how do I do this?’ But once they got it, they loved it. This is one technology that I didn’t have to push at all and was not too difficult to put in place.”

Additionally, Wise and his team were concerned that customers would walk away once their names went on the waitlist because there was no buzzer that would tether them to the restaurant.

“We worked with NoshList on a number system that let staff know if customers had gone somewhere else,” Wise said. “And if people are wondering about their wait, they can now look at their phone and see how much time they have left. This lets the hostess focus on other things and it doesn’t make guests feel like someone forgot about them.”

Over the past six months, Scotty’s Brewhouse guests have embraced the NoshList technology. And because it’s an app-based system, the waitlist keeps running even if internet connectivity is lost.

“The best thing is we don’t have pagers anymore. That cost was huge for us,” Wise said.

Wednesday, February 27th, 2013 .

Have a smart phone? Then you can use NoshList at your restaurant. We are happy to announce that our popular tablet waitlist app is now available for iPhone, iPod Touch and Android phones. It is free for download at the App Store and on Google Play Store.

NoshList mobile apps

The new apps make it even easier for a restaurant to run an organized, efficient and measurable waitlist that also provides valuable guest and operational analytics. The addition of this mobile functionality to the original iPad app gives restaurant operators the flexibility to use other iOS or Android when preparing to seat restaurant diners. The mobile app also removes the barrier of needing an iPad to use the solution by offering the NoshList platform on multiple devices.

A fully featured restaurant waitlist and guest-management solution, NoshList notifies diners via unlimited free text messaging and automated phone call alerts that their tables are ready, replacing paper lists, microphones and alert buzzers.

In addition to the unlimited free version of NoshList, there is NoshList Premium for $49 per month, per restaurant. Premium features include two-way text messaging, table number assignments, in-app statistics, designated local phone numbers, and 30-day analytics. The Premium features are only currently available for the iPad app and on the website, and will soon be added to the new mobile version.

NoshList is now in use in more than 2,250 restaurants nationwide. Clients include Red Robin Gourmet Burgers, Buffalo Wild Wings, Miller’s Ale House and many other national and regional brands. To date, more than 8 million diners have been seated with NoshList since the company’s launch in February 2012, making it the fastest growing restaurant waitlist platform in history.

Monday, December 11th, 2017 .

Waitlist Me Pro keeps the balance between your congenial, community atmosphere and top-notch customer service, by keeping things running smoothly and improving the waiting experience.   It is also designed to be intuitive and quick to use no matter how tech-savvy (or not) you and your clientele are.

Here are 4 customer-approved ways Waitlist Me Pro can help your barbershop:

Keep track of who’s busy (and who’s not)

What’s better than flipping through a paper calendar with scribbled-down availability? Honestly: just about anything. Waitlist Me Pro makes it easy to keep track of appointments for each barber at the same time as you manage your highly variable walk-in traffic.

The app allows you to see your upcoming appointments and the walk-in customers waiting for each barber as well as the customers they are currently serving and how long they have been with them. Waitlist Me’s intuitive visual layout shows the barbers who aren’t “in” as grayed out, while those who are busy are highlighted in red and show a time counter of how long they have been busy.  You can also see who the next person waiting for each barber is and what time they were told they would be served.

Run a more efficient business

Having a good time at work is a bonus. Enjoying your colleagues and your clientele? That’s the cherry on top of the sundae. But you are running a business—and that’s a reality you never forget.

Waitlist Me Pro keeps track of your resources, helping you focus a little more on the work you love and a little less on management. The app helps you keep track of many things: the amount of time your barbers spend on each client, how long customers wait before they hit the chair, who works the most and who works the least. You can run reports whenever you want and use the knowledge they impart to make decisions about staffing, expansion, business hours—anything and everything.

Customize your online waitlist and appointments tools

You know your business better than anyone. That’s why we built Waitlist Me Pro to give you as much freedom as possible over how you set up your waitlist and your appointments.

The pro-level app allows you to set your business hours as well as blackout days for appointments. Clients leave notes for you on their preferences or any accommodations they require. Have a regular client bringing a child in for his first cut? Prefer a certain style that might add on more time? All of that can be added as a note, allowing you to provide top-notch customer service, every single time.

Promote your loyalty program or current special offerings

Waitlist Me Pro offers the highest level of personalization. Whether you want to bring your brand colors and logo to the “add me” website widget or to a public waitlist you display online or in-store, Waitlist Me Pro lets you add custom HTML, change colors, and customize the wording.

If you offer a loyalty program, discounted products, or a new service, the public waitlist is a great way to let your clientele know. You can change the HTML to include graphics, videos, or plain text that keep your customers up-to-date on everything that’s going on in your shop.

Friday, October 30th, 2015 .

Looking for an easier way to take reservations?  Waitlist Me has a new feature for customers to schedule reservations (or appointments) from your website, and it as easy as adding a link or line of code to set up.

You don’t need to set up any complicated rules for how many reservations are available at what times, as reservation requests will come to you for quick approvals within the Waitlist Me app.  You’ll receive a notification alert so you know when to check, and reservation requests will be highlighted at the top of your main waitlist page as well as on the daily reservation views.

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When you approve a request in the app, the customer automatically gets a confirmation text with their time, and the request becomes a confirmed reservation and appears in the reservations area of Waitlist Me.  If you decline it, the customer receives a text notifying them that it could not be scheduled.

The new remote reservation feature builds on the previous remote adding functionality for waitlists, so now businesses can choose between options of allowing customers to add themselves to the waitlist, schedule reservations, or both.

To enable the feature, log into Waitlist Me, go to the Settings area, and then choose to customize the Public Waitlist Page.  From there you can turn on remote reservations and customize things like the information you require from customers, whether you’d like to skip the approval step to have them automatically scheduled, and more.

Here is how the Settings look:

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The Public Waitlist is one are where customers can see the Make Reservation option.

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And when they press on that it will allow them to enter their info and requested reservation time.

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Another option is to use the Widget on your own website.  Here is an example of how that looks and you can customize the look and feel of the web widget in the Waitlist Me settings.

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