Sunday, October 15th, 2017 .

Sometimes if you press the notification button to send a text message to a customer and don’t see them right away, you may press the notification button again to trigger an automated call notification.  Premium subscribers have a list of several pre-recorded messages to choose from. Pro subscribers have all these options, and now have an additional option to type in their own message and have it played using text-to-speech. This provides more flexibility for what you may want to tell your customers when you notify them.

Changing these settings can be done on the Waitlist Me website, under Account > Settings > Notifications. Here you can select one of the pre-recorded messages, or create your own by flipping the switch to On under Custom Phone Notification. Use up to 160 characters to craft a message that fits your business, pick a voice option, and save! Now your customers will hear this message when they receive a notification call.

Waitlist Me assigns a unique phone number to your account for sending text and call notifications.  If customers try to call back, they will hear a message instructing them to call the business directly. This message can also be tailored to reflect your needs. Simply type in the message you would like clients to hear, decide on a voice, and save your work.

 

Monday, December 11th, 2017 .

Waitlist Me Pro keeps the balance between your congenial, community atmosphere and top-notch customer service, by keeping things running smoothly and improving the waiting experience.   It is also designed to be intuitive and quick to use no matter how tech-savvy (or not) you and your clientele are.

Here are 4 customer-approved ways Waitlist Me Pro can help your barbershop:

Keep track of who’s busy (and who’s not)

What’s better than flipping through a paper calendar with scribbled-down availability? Honestly: just about anything. Waitlist Me Pro makes it easy to keep track of appointments for each barber at the same time as you manage your highly variable walk-in traffic.

The app allows you to see your upcoming appointments and the walk-in customers waiting for each barber as well as the customers they are currently serving and how long they have been with them. Waitlist Me’s intuitive visual layout shows the barbers who aren’t “in” as grayed out, while those who are busy are highlighted in red and show a time counter of how long they have been busy.  You can also see who the next person waiting for each barber is and what time they were told they would be served.

Run a more efficient business

Having a good time at work is a bonus. Enjoying your colleagues and your clientele? That’s the cherry on top of the sundae. But you are running a business—and that’s a reality you never forget.

Waitlist Me Pro keeps track of your resources, helping you focus a little more on the work you love and a little less on management. The app helps you keep track of many things: the amount of time your barbers spend on each client, how long customers wait before they hit the chair, who works the most and who works the least. You can run reports whenever you want and use the knowledge they impart to make decisions about staffing, expansion, business hours—anything and everything.

Customize your online waitlist and appointments tools

You know your business better than anyone. That’s why we built Waitlist Me Pro to give you as much freedom as possible over how you set up your waitlist and your appointments.

The pro-level app allows you to set your business hours as well as blackout days for appointments. Clients leave notes for you on their preferences or any accommodations they require. Have a regular client bringing a child in for his first cut? Prefer a certain style that might add on more time? All of that can be added as a note, allowing you to provide top-notch customer service, every single time.

Promote your loyalty program or current special offerings

Waitlist Me Pro offers the highest level of personalization. Whether you want to bring your brand colors and logo to the “add me” website widget or to a public waitlist you display online or in-store, Waitlist Me Pro lets you add custom HTML, change colors, and customize the wording.

If you offer a loyalty program, discounted products, or a new service, the public waitlist is a great way to let your clientele know. You can change the HTML to include graphics, videos, or plain text that keep your customers up-to-date on everything that’s going on in your shop.

Thursday, June 1st, 2017 .

With Memorial Day Weekend behind us, it’s all tourists, all the time, for restaurants in vacation destinations. Are you ready for the crush?

While the boom can be terrific for your bottom line, a mid-summer dinner rush can be a nightmare situation for your host. And the only thing worse than a frazzled host is an unhappy vacationer. Avoid the panic and frustration with Waitlist Me, a waitlist and table management app that’ll help you run things more smoothly and bring more smiles to your customers’ faces.

Here’s our step-by-step guide to nailing your summer service:

 

Step 1. Greet ‘em with a smile—and an accurate wait-time

The one thing diners hate more than walking in to a wait-time is being given a wait-time that doesn’t pan out. Waitlist Me provides smart wait-time estimates that adjust as you use the app—and you can check ‘em in a glance.

Bonus! Since the app displays actual wait times right next to the estimated wait times, your team can see how they are doing and adjust as needed for lulls and surges in traffic. This simple feedback loop makes it easy to quote times more accurately.

 

Step 2. Ask if your guests need anything special

A highchair? Crayons for the kiddos? An accessible spot for Gran’s wheelchair? Waitlist Me allows you to make notes for every party you add to your waitlist, ensuring that no detail is forgotten.

Bonus! This is also the perfect time to ask if they’re celebrating a special occasion. If the answer is a big Y-E-S, give your servers a heads-up so they can make the groups experience at your restaurant one to tell the world (and Yelp) about.

 

Step 3: Encourage them to explore the area while they wait

Text notifications mean your diners don’t have to hover around the hostess stand. Once they’re added to your waitlist, they’re free to check out nearby shops or stroll down the block ‘til their table is ready.

Bonus! As soon as you add a party to your restaurant’s waitlist, they’ll receive a text confirmation with a link to your public waitlist. Let them know the link is there and that they can use it to check their place in line directly from their phone.

 

Want to see how other restaurants are using Waitlist Me to manage their summer rush? Click here.

Wednesday, July 30th, 2014 .

Tired of writing down reservations on paper? Now you can keep track of reservations in the same place as you manage your wait list. In May, we announced our new reservations feature for iOS at the National Restaurant Association Restaurant, Hotel-Motel Show. Now we have added reservations to our Android and Clover apps. You can now use our online NoshList waitlist from any browser.

Taking reservations through NoshList is great for any customer reservation call in because it works just like our same-day estimated time of arrivals (ETAs) feature that restaurant staff enter when adding parties. The only difference is that you can choose a future date in addition to a time.

Reservations are also grouped in their own section that you can view by pressing on the calendar icon so you can get an overview of the number of reservations and people by day as well as the details of the individual parties for each day.

reservations overview

Then any reservations for the current day will automatically show up in the ETA section of the waitlist. So, it is easy to get an integrated view of the walk ins waiting and expected people coming in with reservations.

reservations detail

“The new Reservations feature opens up the use of our NoshList app to restaurants and retailers who take advance bookings, and is the first app that offers this type of functionality for multiple industries across iOS, Android, and the web,” said Craig Walker, NoshList founder and CEO. “By continuously updating our wait list app, we are answering the call to create the only wait list platform restaurants and retailers should consider.”

Wednesday, June 4th, 2014 .

We are happy to announce that we have lowered our NoshList Premium price with unlimited texts and calls by 59% from $49/mo to $19.99/mo. For existing NoshList Premium users, no action is required, and the new lower rate will automatically be applied with the next billing cycle.

As part of the pricing update we will be changing our free service, which will be limited to 100 parties a month starting July 1, 2014. The hundred party limit will be based on each calendar month, and when the limit is reached, further parties will not be able to be added until the beginning of the next month.

NoshList Premium gives every restaurant unlimited usage of all these features:

– Unlimited text messages and phone call notifications to diners
– Add, remove and seat any number of parties quickly and easily
– Integrated table assignment and management
– Customizable notifications and public waitlist page
– Powerful analytics and downloadable reports
– Customizable quick notes and statuses
– Multi-device syncing
– Guest loyalty tracking
– Multi-place and multi-user management

If you haven’t already, sign in and get the upgrade here for $19.99/mo. to start getting all these features.