Tuesday, August 8th, 2017 .

The move-in rush. The “can we meet for 5 minutes to sort out my schedule?” emails. The all-at-once campus crush as students, faculty, and staff jockey for rooms and resources. There’s nothing like back-to-school season on a college campus. This year, give your “welcome back” spiel with a hearty dose of “we got this!” and then take a well-earned breather. When you tap a waitlist management app like Waitlist Me, you’ve got this back-to-school thing completely under control.

Not sure how to put a waitlist to work at your college or university? Here’s how schools are already using Waitlist Me:

Schedule counseling appointments with academic advisors

With the first day of classes coming up quick, every student’s scheduling concern is a top priority. Add on a new class of freshmen who are just settling in, and you’ve got a slew of counselors who need a better way to manage the onslaught of appointment requests. Waitlist Me keeps every appointment in one place and lets anyone (a receptionist, a student, the counselor in question) book time from wherever they are (a coffeeshop, an office, a dorm room at 2 a.m.). That means no email back-and-forth and no begging for a drop slip while you’re in the lunch line. Win-win, right?

Manage professors’ departmental office hours

Office hours from 3 to 5 p.m. on Mondays and Thursdays sounds great—until you pop by the office in question and realize you’re one of 50 students who had the same brilliant idea. Waitlist Me eases the line, allowing students the opportunity to get the help they need on classwork without spending their entire afternoon holed up in a hallway. The public waitlist feature lets them check on their spot in line and allows professors to shoot them a text when it’s their turn, ensuring that appointments aren’t forgotten and nobody’s time is wasted.

Divvy up access to student activity areas

There’s nothing relaxing about a game of ping-pong when there are two other groups of potential players tapping their paddles just a few feet away, waiting for you and your friends to hurry up, already, geez. Instead of calling dibs on the next game and then defending marked territory, a waitlist system lets everyone enjoy their free time—and know exactly when it’s their turn to crush their roommates at pong or pool or whatever it is the kids are playing these days.

Book writing centers, computer labs, and other resources on the fly

You’re continually striving to give your students and your teachers the best resources money can buy. Now, give them a chance to use them to fullest. Waitlist Me lets your entire school community see if there is a wait for popular resources and how many people are waiting.  The add yourself features let them join the waitlist instantly, no matter where they are or what sort of resources they need to utilize. Leaving their dorm rooms for the library? Easy. Making plans to meet up with a group in the middle of the quad? Consider it done. Checking to see when they can meet with a writing fellow? Not a problem.

Streamline student appointments in financial aid and administrative offices

Students struggling with intricate administrative problems aren’t one-time, five-minute stop-ins; they’re repeat visitors who are frustrated that they’re back in your office again. Waitlist Me lets your admin staff keep tabs on on-going issues with a notes feature built right into the app. Before a student walks into for a meeting, you’ll know immediately what it is your team has already tackled and what’s left to fix, freeing you up to address the problem rather than rehash it.

 

Tuesday, July 25th, 2017 .

It is easy to customize Waitlist Me to your business needs.  You can streamline the process of adding customers to the waitlist by choosing the level of information you need and by removing unnecessary steps.  Just tap on the gear icon in the app to get to the settings, then go to Customization and Adding Customers. The options include:

Assignments: These are used by businesses that assign resources to customers. For example, a stylist in a salon, a table in a restaurant, or an exam room in a medical center. If you don’t assign resources to customers or you don’t want to see the options when adding customers to the waitlist or reservations, you can hide this option.

Group size: This is helpful when the number of people in a party varies, such as in a restaurant. For a business such as a car detailing facility where group size doesn’t matter, this option can be turned off.

Demographics: In some businesses, it’s important to know if the group includes children, or whether the clients are male or female. The simple demographic tracking lets you choose between adults/children/seniors, while the full demographics also gives options for gender. Choosing the Off option will remove this completely.

Image: Full Demographics, Simple Demographics, and No Demographics

Category colors: Category colors can be used as a simple way to identify and sort different groups in the waitlist. A restaurant might choose to use the color green for groups that request outdoor seating, while a spa may assign colors for different services. This option can be turned off and would no longer show up when adding names to the list.

Notes: The notes field lets you record important information, such as the service the client is requesting. The option can be switched off if the notes field will not be used.

Image: The streamlined look of removing the Group Size, Demographics, Category Colors, and Notes.

History: If it’s important to see some stats on past customer visits, leave the History field turned on.

Wait Time Quotes: For those businesses who do not give an estimated time, the wait time could be switched off. For those who do give a time, there are two options. Normal will be 5 minutes, while Last Time will show the last wait time selected.

Image: Choose to have the spinner default to 5 minutes or to the last wait time quoted.

 

Friday, July 14th, 2017 .

What’s the secret to transforming a run-of-the-mill retail experience into one customers flock to? It’s all about the customer service. Waitlist management apps are a not-so-obvious way to one-up your competitors and wow your customers. Here’s how you can use an app like Waitlist Me in any retail setting:

Cell phone store

Selecting a new smartphone is a blast. Sitting through the activation process, though, is less than thrilling. Waitlist Me lets you set them free. Our public waitlist feature allows you to display your waitlist and an estimated time of completion on a screen in your store, which means they can wander around, play with other devices, and shop accessories while they wait.

Electronics store

Laptops, cameras, home entertainment systems—shoppers making big-ticket purchases in these departments depend on your sales associates’ expertise. But let’s face it: When customers compete to flag down help, nobody wins. With Waitlist Me, you can greet shoppers when they walk in, add them to your waitlist, and assign them to the staff member or department that can help them best.

Jewelry store

When people are making emotional purchases—say, when they’re buying engagement rings or anniversary gifts—they want to forge a personal connection with sales associates. Waitlist Me allows stores to check shoppers in (and add them to a waistlist), send them off to browse, and give them your full attention when it is their turn. Bonus: Waitlist Me manages reservations, too, making by-appointment shopping an easy option.

Athletic store

Specialty equipment requires specialty knowledge. Whether your team are helping moms pick out their kid’s first pair of cleats or long-time athletes dive in to a new sport, the education you’re giving them is what makes sales happen. Leverage that knowledge base by offering your customers a waitlist experience to ensure that they get one-on-one assistance—and walk away with the perfect product for their needs.

Clothing boutique

Short on dressing rooms and jammed with customers? Waitlist Me lets you handle a busy afternoon with ease. The app allows you to create a waitlist for your dressing rooms and display the public waitlist feature on a screen in your store. Customers can see where they are in line in a glance, and keep shopping while they wait.

Consignment store

A loyal clientele is your bread and butter. Keep them coming back with their best items to consign by streamlining your valuation process. Add them to a waitlist and encourage them to run errands, head to work—whatever it is they need to do! Waitlist Me’s text alert features lets you instantly inform your clients when their product estimates are ready.

Department store

Specialty services like personal shoppers and in-store tailoring are assets that your retail business ought to make the most of. Using a waitlist app to manage these services will give customers a VIP experience while also improving your efficiency. Because the Waitlist Me app syncs across multiple devices, customer service desks can field personal shopping requests while sales associates and cashiers can add guests to tailoring waitlists.

Home design studios

When custom orders are the norm, long check-out times come standard. Once your design consultants have the details down, there’s no need for customers to remain chained to a desk. Instead, add them to a waitlist and let them wander through your showroom while your associates put together the order details. Waitlist Me’s text alert feature lets you bring them back to swipe and sign, and then send them on their way.

 

Wednesday, July 12th, 2017 .

Waitlist Me has a Web Widget feature that allows customers to add themselves to the waitlist or schedule reservations from your website or social page.  Waitlist Me Pro offers some additional features for controlling when customers can do these actions:

* Business Hours lets you restrict the times that people can make reservations or appointments

* Display Hours limits the times the widget itself will be available for people to join the waitlist or request reservations

To set these up, go to the Add Yourself area of the settings in the app or on the Waitlist Me website (login online and navigate to Account > Settings > Add Yourself and click on Customize Settings and the Edit Business/Display Hours).

 

Business Hours

Set your business hours for when you wish to accept reservations. For example, if your business closes at 10:00 pm, you may not want to accept reservations after 9:00 pm. When customers try to book outside of that time, they will receive a message instructing them which time frames are available (you can edit this message). There are also options to limit group size and how many days out reservations can be made.

 

Display Hours

The Display Hours feature controls when this widget is available, so people don’t add themselves to the waitlist when you aren’t open or send reservation requests when you are not around to review them. You can also choose what message will appear when the widget isn’t active.

 

There are several other settings you can edit to get the most out of your subscription. Navigate to Account > Settings > Customize Settings (under the Add Yourself header), and here you can change the colors and titles of your Web Widget. The Display dropdown controls the metrics customers see for the current waitlist (number of people on the list, last time quoted, etc.).

In the General Settings section, there are options you can customize in the Add Yourself settings. for whether you want to accept requests for reservations and/or the waitlist, whether you want to automatically approve those requests.  You can also choose what information you want to collect and require, like phone number, party size, and notes.

After configuring your widget, you’re ready to put it on your website. You can either add a link that will redirect to a hosted webpage, or add the widget itself directly onto your site.  Also, you can enter HTML that will appear below the widget. For example, you may want to include instructions for customers to indicate if they prefer to sit inside or outside, or information about your loyalty program.  Here is a video with more on how it works:

 

Wednesday, July 5th, 2017 .

The rows of tread mills, stationary bikes, and weight machines make it look like your fitness studio is all about the equipment. While the equipment is a must-have, maintaining your membership is do-or-die.

Waitlist Me is a waitlist management app that helps you provide VIP customer service and troubleshoot the best problem a business like yours can have: an active membership that’s keeping your gym packed 24/7.

Here’s how our app can help make your gym a neighborhood stand-out…

 

Give all members equal-access to popular equipment

Nobody goes to the gym to stand around for 30 minutes waiting for an elliptical. With Waitlist Me, they don’t have to. Front desk attendants can add them to the waitlist for certain equipment, or they can add themselves. The app will hold their place in line, and you can display whose turn it is on a screen using our public waitlist feature.

Bonus: Waitlist Me has a kiosk mode where you can turn an iPad into a self-check in station that guests can use to easily add themselves to the line for the next available machine.

 

Let members reserve tanning beds on their own time

Unlimited tanning is a huge perk for many fitness club members. Walking in to find them all in use, though, can be a week-ruiner. The simplest way to ensure that never happens to any of your guests again is to enlist Waitlist Me’s reservation feature. Members can make appointments online or when they walk in the door of your club, go about their routine, and get their golden glow right on schedule.

Bonus: The app’s easy-to-use interface makes it a cinch for your staff to see which units are in use or becoming available, letting you schedule regular cleanings and maintenance efficiently.

 

Allow guests to build spa services into their workout routine

Whether you offer basic member favorites like steam showers and saunas, or a full complement of spa offerings, Waitlist Me can elevate the way your membership takes advantage of these services and ensure that nobody leaves your facility disappointed. Members can reserve services before they get their sweat on, making the transition from workout to refresh seamless.

Bonus: Waitlist Me recognizes return customers when they check in and allows you to create notes on individual clients. If you know that a certain member always hits the sauna after a boot camp, you can add them to the waitlist automatically when they sign up for class.

 

Make the most of your personal trainers

Not every member wants a private session with a personal trainer or thinks to schedule one in advance. But if they have questions during a workout or want a quick refresher on a piece of equipment, Waitlist Me makes it easy for them to get on a wait list for a little pro help without missing a beat. Keeping your membership happy and injury-free? That’s a win-win.

Bonus: Waitlist Me syncs across multiple devices. That means that each member of your staff can check the waitlist on their own smartphone, tablet, or computer, and see where and when they’re needed.