Aromatherapy facials, deep tissue massages, seaweed body wraps—all things R&R are on our radar this summer.
While your guests sip champagne and slip into jacuzzi tubs, we’re setting aside our cucumber slices. Why? Because dare-to-bare beach season is here! We’re revving up our waitlist and management app to help you handle the hustle and bustle of weekend trips, girls’ getaways, and long afternoons of head-to-toe pampering.
Here’s how Waitlist Me can help spas and salons crank up their customer service.
Balance walk-ins and reservations
There’s no need to fuss over the different types of clients you serve! Waitlist Me lets you handle them all with ease—and see where you can squeeze in a walk-in among a slew of reservations.
Keep tabs on multiple locations
Waitlist Me ensures that owners and managers of multiple locations don’t have to twiddle their thumbs wondering how business is going or tie up the phone lines. Our Multi-Location Management lets them check in 24/7/365 from wherever they are.
Let guests check themselves in
A line at your check-in desk can turn customers off. With Waitlist Me, though, you can quickly set up a Self Check-In Kiosk where guests can DIY instead of stand in line (and get to the R&R part of the visit way faster).
Offer accurate wait times
No more hazy estimates about how long it’ll take to finish up those French tips. Tracking actual waits next to estimates helps your staff learn to quote waits more accurately and know when things are running behind.
Ensure that every front desk attendant is in the loop
Forget about sharing a single reservation book with three hosts! Multi-Device Sync lets you put Waitlist Me on as many devices as you want, letting you ramp up staffing (and dial it down) whenever you need to.
Check availability at-a-glance
Waitlist Me is designed to be intuitive to use. That means your front-of-house staff can spend more time on customer service and less time scrolling through a zillion complicated screens.
Enable guests to wander while they wait
When a customer reaches the front of the line (or their masseuse becomes available), Waitlist Me lets you text them for free to let them know. And if they’re a few minutes away? No sweat. They can text back (and never have to worry about losing their spot).
Allow customers to make appointments on the fly
A spontaneous pedi? Why not! Our Add Yourself Web Widget is a second-tier feature that lets guests add themselves to your waitlist from wherever they are, no phone call necessary.
Offer a public waitlist
With Waitlist Me, there’s no need for toe-tapping impatience. Pop the public waitlist feature on a monitor or TV screen in your lobby, and guests can see for themselves where they are in line.
Track your ROI on-demand
Our app’s Pro-level analytics run in the background 24/7, making it easy to spot trends in the popularity of your services or employees.